Buyer Beware
I’ve used this app for bookings multiple times and it is clear that the management of the Viator company is sorely lacking. First of all, if you book a tour through this app instead of directly through the institution, that institution will treat you like a second class citizen in most cases and put you in separate lines that are deprioritized and overcrowded. This leads me to believe that Viator grossly underpays and/or takes advantage of its partners. It’s also been very misleading on what’s included in certain tours and what isn’t. In these cases, the tour company will usually advise that they have contacted Viator numerous times to correct the issue and update the description, but they ultimately haven’t been able to get the issue corrected with Viator. Then, when you contact support regarding this issue, you get absolutely no response. My recommendation is to book locally and directly wherever you can.
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