Love the content, HATE the interface
I don’t understand why I can’t just remove shows from “continue watching” - there are so many shows I’ve watched but for whatever reason still appear in the “continue watching” section, regardless if I watch till the very end of the credits or fast forward to the end, it just sits there. I like the immediate start of the “next episode” feature when I am binging a series but why does it randomly start another show when I finish a series or movie? That new show is now stuck forever in my “continue watching” purgatory. Using “remove from watch history” isn’t the solution because I do want episodes/movies I’ve watched to note that. Most other streamers give you the option to remove/edit shows. Please fix this.
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Facing some issues
So, for the commercials I don't mind watching. However if you want to rewind to watch a scene before the commercials break you have to watch 3 minutes of commercials (1 min when you first pass through, 1 min when you rewind, and another minute when you pass through again). It's kind of annoying that it does that and doesn't save that you already watched the ad breaks like other video streaming platforms.
In addition, I get a lot of problems with the streaming service. Like the episodes won't load and it tells me to come back later or refresh. I know it's not my internet because we just upgraded it to a faster speed and out of all the apps on my phone and TV this is the only one that needs to be refreshed.
Lastly, episodes. Episodes on phones can only be watched two at a time. Then you have to go to the series list for the next two episodes, which is inconvenient because of the loading issue mentioned above.
I love the shows on this app, but really not worth all the bugs and issues.
In addition, I get a lot of problems with the streaming service. Like the episodes won't load and it tells me to come back later or refresh. I know it's not my internet because we just upgraded it to a faster speed and out of all the apps on my phone and TV this is the only one that needs to be refreshed.
Lastly, episodes. Episodes on phones can only be watched two at a time. Then you have to go to the series list for the next two episodes, which is inconvenient because of the loading issue mentioned above.
I love the shows on this app, but really not worth all the bugs and issues.
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Buggy
Shows are good but delivery is buggy. I’ve only subscribed to version with commercials: coming out of commercials the sound is usually out for the 1st ~3-5 seconds, if you feel the sound was important & you rewind, it will make you watch all the commercials again (& the sound will likely be out on the other side of the commercials again— so there is no way to hear that part). Sound never goes out during the commercials (their priorities are clear). Sometimes a block of commercials will be presented & there will be a challenge loading the show after the commercials & the app will give up, if you restart it you definitely watch the same commercials, but you only maybe get to watch the show. Seems like the obvious fix would be to get the commercial-free version, but the difference in price is pretty steep & if they do such a poor job of delivering the cheaper version I have little confidence they would be able to provide an adequate premium product.
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Disappointing
The most expensive streaming service seems to have the most flaws, in my experience. Unfortunately, the help forum is anemic and the issues do not seem to be addressed - at least not in four months. The app will periodically shut down or the playback pixelates. Sometimes, there just won’t be any sound. I’ve not been able to find a way to report problems. Other services make it very easy and have far less problems. Despite paying for the “No Ads” option, there are still ads. You have to dig in to how they define “no ads” to see they mean “less ads.” I call that a misnomer at best; it feels like misleading. If you want to answer a text, expect the app to work as an insert screen for a few secs and then stop working. When you reopen the app, it will either keep trying to initialize and just not work until you shut it down and restart, or it’ll have lost your spot. Never fret, it will definitely make you sit through the same ads, again.
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Poor user interface
This app is riddled with bugs and faults that only seem to get worse with every update. The layout is poorly designed and often forces users to close the app completely then restart the app in order to get the “ continue watching” row to be available. I appreciate the ability to search for other shows but there needs to be a way to lock the bottom half of the screen in order to prevent accidentally selecting another option listed below the video. The app is often laggy or slow and downloads only work sometimes. Not to mention the lack of quality options for subscribers to watch, more than half of the movies are available on basic TV, the rest are newer movies that did not do so well in the box office. With all the money being charged to customers the selection of movies ought to be higher rated and newer. Am I ready to cancel my subscription? No, but if the user interface of this app doesn’t improve cancellation is next.
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Yay an app that we pay for that doesn’t work
Like everyone else says, listen to commercials (for an app we PAY for by the way), miss the first 5 seconds of the show we’re watching, hit rewind for 10 seconds but THEN you have to watch those 2 minutes of the SAME STOOPID COMMERCIALS all over again. This app is making me wish for cable again! Update now on top. This is getting OLD REAL QUICK! FIVE MINUTES — YES!!! FIVE MINUTES — of commercials for LESS THAN TWO MINUTES OF THE SHOW!!! And that last one was with only ONE FREAKING MINUTE OF THE SHOW LEFT! Yay. An app. That I pay for. That shows commercials that last up to 2:30 minutes every 2-3 minutes of video. This is beyond stupid. All day long today, every 20-30seconds you’re running adds for minutes and minutes. Why are we PAYING for an app that shows more commercials than the shows / movies we want to watch?! Update: more commercials than content. Literally. 2-3 minutes of commercials every 2 minutes. FREE TV IS BETTER. Continued. After 1 minute and 33 seconds of show, MORE COMMERCIALS CAME ON. 1.45 minutes of commercials!
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4 star for now...
I agree with a lot of others this app is great and I love it, the main issue is the layout. If it wasn't as easy to accidentally click on a new show (from recommendations that become a half screen option button when turning from normal to the horizontal screen) or click on skip forward or back with the entire screen I would find it much more enjoyable. I end up at scenes I didn't want to be at or even starting an entirely new show with an accidental click. (It's hard trying to manage an infant who loves my phone screen or even just basic movement without switching to new shows and over time can be quite irritating) I hope it doesn't seem like a nitpicky thing but it makes the difference when choosing a streaming app to watch on. When you're also short on time or clicks to make a baby or anyone else happy/satisfied and entertain those few clicks can be the difference between peace and chaos. Thanks for the read I hope it makes a difference! (: otherwise a very easy and smooth app for a great platform that I have used for years, I hope to use it for years to come! :D thank you devs for the wonderful effort and diligence you've put into it!
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Objectively worst streaming app
Sometimes I have to restart the app three times before it’s usable. First the main screen doesn’t scroll, then theres no sound, and consider yourself lucky if the full screen button works. If you dare to use this app with an AirPlay device, you are likely to experience: No autoplay next episode, or if it does start a new episode it just crashes instantly. If the episode ends before you can open the app and press “play next”, it crashes. Crashes if you try to use the time slider on the app instead of your device remote. Crashes if you leave the show paused for more than a minute or two. And if you’re not using AirPlay? How dare you. Random bouts of video controls not working at all requiring restart. Never remembers where you are in an episode and restarts from beginning. Also, just randomly crashes in the middle of episodes. Maybe every other episode. How a multi-billion dollar company passes off an app this awful is stunning to me.
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Ads, ads, blank screens, and more ads
Worked perfectly fine until a few weeks ago. I’ve been binging a show for about a month (at least I was until this app stopped working) and it worked well up until it started only playing ads instead of the show, and whenever the ads finished it would “play” but the screen would be blank and trio out until it was replaced by more ads that were even longer. I’ve redownloaded, updated, and restarted the app on my phone countless times but it still has not decided to work. Also even if the show plays for a few minutes, it never starts out where I left off and if you try to skip ahead then it shoots you back to the beginning with more ads and bugs out again. Watching it works fine on my computer, don’t have a clue what decided to happen to the phone app recently. Hoping they fix this issue soon.
Oh also, there’s no sound…
Unless it’s for ads
Oh also, there’s no sound…
Unless it’s for ads
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Audio fluctuation
I’m not entirely sure if I should be writing this complaint to you guys but I’m going to go with yes since it happens on this particular app. I watch different channels on your app and I’ve noticed that the audio quality fluctuates depending on which shows I’m watching. For example when I watch Fear The Walking Dead I need to turn up the volume way too high to listen to dialogue and then when action scenes come on it sounds extremely loud. When I watch American Idol I can barely hear the voices of the singers over the piano or guitar playing. The piano and guitar drown out the singers voices. When I watch The Bachelor it sounds fairly normal and I don’t need to increase the volume so much. When I watch The Handmaids Tale I can barely hear the dialogue and it also sounds extremely loud when music starts playing when starting a new scene. It’s pretty frustrating having to increase and decrease depending on which show I’m watching. Is there any way to fix this? I’ve tried looking around the app to see if there’s a way to fix it but I’m not able to find anything. I’d love to hear some suggestions if that’s possible. Thank you for your time!
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