New App is useless
Since the new app I can no longer get a room or check out my offers. Everything is out of order. When I try and book a room it ALWAYS says no vacancy even months and months ahead. On previous app I had zero issues getting a room and checking in. We have stopped coming to Belterra and started going to others who are easily accessible and where we can book a room without technical issues. The new app has everything mixed together and no rhythm to it. More headaches then it’s worth. Loved the old app.
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Worst Players club out there. Avoid BOYD Properties!
Coming from an avid gambler, Boyd is one of, if not the worst players clubs there is. You get no rewards or incentive to come back. They place properties strategically to lure players in and drop lots of money where there is not much competition and make you think you’ll be rewarded when you most certainly do not. To earn $1 in free play, you have to drop about $500 coin in. On top of that, if you do happen to have a large bankroll and expect perks after spending a lot, you’ll be disappointed. Don’t waste your time chasing tiers or rewards because this program is garbage. This app showcases just how bad they are as a company as a whole. If I could rate zero, I would.
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Horrible app
You guys still have a useless app that doesn’t allow people to log on. Same with attempts online. Every single time I have to reset my password and it’s still iffy about letting me in. 2 other coast casinos have excellent, easy to login and navigate apps. Uninstalling mine not even going to take the time to notify for help.
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App is useless
Can’t log in. Can’t change password. Can’t create a new account. All the app seems to be good for is showing error messages. I used to count on old app to inform me of my perks. Now I have no clue what I have and not driving 200 miles to swipe card to find out. All my other casino apps work great and keep me notified of perks, so I’ll be visiting them instead.
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Response from developer
We apologize for the difficulties you're encountering with logging in. Please contact us at rewards.boydgaming.com/mobile-app-contact-us for dedicated support to resolve this issue.
Junk App
Ever since they updated this app it doesn’t work. Can’t book rooms bc it just buffers forever. It’s so confusing when you go through your offers bc everything looks the same. It’s horrible and doesn’t look like anyone is working on it or worried about it.
Response from developer
Thank you for sharing your feedback with us. We want to assure you that our team is actively working on resolving any issues that our users may be experiencing on the app. Your patience and understanding are greatly appreciated as we strive to improve the app for everyone.
Unable to book
I’ve attempted to book a room for over two weeks. Just spins and spins with the 5 seconds note. This app always has been troublesome. Had it for years and it’s always got one problem or another. If it’s not a sign in issue then it’s now creating a booking issue. Calling to book a room defeats the purpose of having the ease of the app. I can’t tell you how many times over the years it had to be deleted and reinstalled…..and that will create a sign in issue.
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Response from developer
Thank you for your feedback. We are sorry to hear that the card number or password are not recognized for you. We would love to help you out. Please contact us at the link below where we can take a closer look at your account. Thank you. https://www.bconnectedonline.com/mobile-app-contact-us
Fix this App!!!
Why won’t this app even let you book a room?! it says give it five seconds to refresh and it never does!! This is why I have avoided Boyd properties for the past six months!! I try to book any room in any city, and all it does is pause!! What is the use of having an app if you have to go to the website to book something?!
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New App is useless
Since the new app I can no longer get a room or check out my offers. Everything is out of order. When I try and book a room it ALWAYS says no vacancy even months and months ahead. On previous app I had zero issues getting a room and checking in. We have stopped coming to Belterra and started going to others who are easily accessible and where we can book a room without technical issues. The new app has everything mixed together and no rhythm to it. More headaches then it’s worth. Loved the old app.
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Worse Casino App Since Change
I loved to original app. It had problems but nothing like I’ve encountered with the new app. The comps had me on overnight stays perhaps twice a month at times. But since they went with the new app and when with a company who handled comps it’s been horrible. As a matter fact, I quit going PERIOD…. Wish they would change and do something different.
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Response from developer
We're disappointed to hear about your experience with the app's Book A Room feature. Please allow us to look further into this for you by getting in touch with us directly at rewards.boydgaming.com/contact-us. Thank you for your feedback and we look forward to assisting you.
Cannot log in
Unable to log into the app. I’ve tried multiple times a multiple ways to log in but nothing. I’ve tried resetting my password, nothing. Please fix the issue.
