Leave a Review Plex
Great app but dont expect it to keep working well.
Im writing this review on sept 23, 2020. The app has change quite a bit from when it was first released. The organizational changes have been bad here and there but it still did everything quickly. That is no longer the case. I have multiple 4k apple tv boxes and they all are experiancing performance issues after the last couple of updates. Laggy, slow, unresponsive interface which require a reboot to fix. I have never had to reboot my apple tvs with such regularity. In the past i have been able to wait weeks or months before intentionally rebooting one. (I have automatic updates off... so no other reboots barring poweroutages etc.). I recommended apple tvs for their solid performance with plex but it seems that is one more thing they have abandoned in the pursuit of having animated startup logos and other foo foo nonsense. They just seem to want to add new features no one wants while detracting from the features everyone needs.Show lessBobhffhvderhg
Improved accessibility
I love plex! It has had some accessibility problems, but I can see the team is working to make it more accessible, specifically in regards to voiceover. One part that still needs to be worked out in regards to accessibility with voiceover is within the player screen. If you open a video to watch, the player controls disappear after a few seconds. On most players I can just put the Focus on the playing video and tap to bring them back up. For some reason though on plex, you have to turn off voiceover tap the video, and then quickly turn it back on and try tapping play, pause, fast forward or whatever action you are trying to get to. Besides getting stuck within the player screen, this is still one of my favorite app’s to watch TV with the family.Show lessDinky Donky 42
Sync doesn’t work
Please fix the sync on iOS as it gets stuck at 50% and does nothing !! Quite frustratingAnm75
needs some fixes
I have been using Plex for about 1 1/2 years now and it has been great! The video quality is good, especially considering all the other apps i have used in the past. Sound is great, but I still have one problem that i have seen other reviews mention as well.
I go away a lot on trips and stuff so i usually download and sync the movies i want to watch. As soon as i click it, the movie would not show and would just keep loading and glitching and blacking out. I don’t understand why because usually when i download stuff in the past, it has worked fine but suddenly this is happening and it gets very frustrating to watch a screen load when i want to watch something. I think what this app need is some attention to fix some other issues, importantly this one. Please get this fixed, I really love Plex, i love to use it and if you can just check out the download and sync maybe make an update to help the issue, that would be great! Thank you!
- Mikayla🤍Show lesskayla😀🦄🌺❄️🍭🍬🎧🎤💎
Almost perfect...
For a long time, I couldn't find fault with this media app. It looks amazing and is extremely flexible and scalable. I use it at home on a Mac as the server and am able to run an Apple TV with its beautiful interface. My most irritating pair of bugs is with the iOS (iPadOS) app. When I'm watching content on my iPad, subtitles are shown when they shouldn't be. They show up as "OFF" in the settings, but they're most definitely on. The only way to get them to go away is to turn them on, then turn them off again. HOWEVER, after turning them on, the timing for tapping the required menu to turn them off again is very important, because there can be no subtitles present on the screen when the video is paused to turn subtitles off or that subtitle will be present at the bottom of the screen for the rest of the video, or until this whole maneuver is attempted again. Very distracting and an irritating bug to say the least. Most shows have a minute or two of recaps, so it's pretty much all nonstop dialogue (subtitles).
This all being said, the Plex team has created an AMAZING media environment for the user. This level of quality is what every media company should aim for. I'm sure once the folks at Plex discover this bug, they'll be able to squash it in short order.Show lessdoverby
Developer Response
Thank you for letting us know about your troubles. Unfortunately, we were not able to reproduce the issue. Would you mind filing it in the forums https://forums.plex.tv/ with the following information to help us debug it. - logs https://support.plex.tv/articles/212639598-apple-tv-logs/ (Apple TV) - logs https://support.plex.tv/articles/201636593-ios-logs/ (iOS) - app version - device versionGood ideas with bad development
This app can be great when it works and when they aren’t removing features that have been there for years. Several versions have seen end of life support with many bugs still remaining. You used to be able to swipe left or right between songs when listening and now you have to hit an actual button to skip a song, why remove a feature that wasn’t broken? I have a lifetime subscription and the developers are an absolute joke. Literally each new update breaks something else and their support structure is nonexistent. Smart playlists are broken when locally synced to devices and have been for awhile. Alternate artwork that has been changed and locked can revert back automatically even when locked just by playing that content. Forum mods say this won’t happen and yet it does bringing me back to their terrible support structure. It’s time consuming to deal with the many bugs that exist and continue to show up with each release. There are problems that were reported by multiple people in 2015 for example and the issue remains, five years later. I bought a lifetime subscription and wish it had the support it deserves because it definitely doesn’t.Show lesstetsukozi
Clunky interface
Despite using an iPad Pro 2018 model, scrolling down the home screen is jittery at best. When scrolling sideways through a library, it still only advances a couple of titles at a time, not taking advantage of the excellent kinetic scrolling inherent in iOS that literally every other streaming software uses. Oh and the most hilarious thing is they still haven’t fixed a lifelong bug which causes movie cast members to not be displayed in normal order you’d expect (which is only an issue in the iOS Plex app)
I’m not knocking Plex, but rather their iOS app developers are seemingly quite lazy.Show lessQuadQuattro
In for a lifetime
Full disclosure, I’m a lifetime member. I wasn’t always, but I was monthly for over a year before going all in. I try to get as much information about a product before I deem it worthy of occupying room on one of my servers. After narrowing down my choices to three, I see by my notes that there was only one that made conscious, constant efforts to improve the experience for the person using it to manage all of a ridiculously huge catalog of movies and music. Now they offer live streaming of their own content. It’s really the only entertainment choice for me, and not just for a lockdown. I have access to my entire connection on any and every device that I own. I HIGHLY recommend Plex to all my geeky friends and coworkers.Show lessVandwellerDave
Too many taps
I dislike the following
- no was to see what episode or program I’m watching on the playing screen. When I tap the screen to bring up the controls it doesn’t show me what I’m watching. Useful if I fall asleep watching and want to see if I missed an episode.
- when I did fall asleep and miss an episode I find the process of going back to the previous episode confusing. The “skip back” button returns to the start of the current episode, but shows no visual indication that’s what happened -because as per the previous point you don’t know what episode your on. But from the player there’s no way to get to the episode list
- previous versions of this app had an obvious navigation hierarchy; you could go to an episode, all the episodes in a season, all the seasons in a tv series and the full tv series list. This breadcrumb trail is gone, and finding your way up and down this hierarchy from the present point is confusing. The whole user experience has gone backwards.
- when I switch on subtitles it only works one episode. I need to do it for every episodeShow lessreach4thelasers
Great when it's working
Plex used to be awesome, I've used it for a long time and have the lifetime pass. It worked flawlessly for years. Unfortunately Plex has become increasingly unreliable over the last year, and is all but useless on a 75" LG tv I bought recently. Buffering issues make watching movies a nightmare, and have resisted all my efforts to resolve. Plex forums show that many users have had similar problems with LG tv's, and there's no clear solution in sight. I doubt I'd spend the money on Plex again.Show lesspaul-mcmlix
