Skyla Mobile User Reviews

Skyla Mobile

Skyla Federal Credit Union

Finance

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App access

Awesome app very easy to use

awsome love it!!!

7 months ago

App issue with payment screen

The calendar pop up screen issue prevents me from selecting a date to process my payment on the iOS. Please fix.

Wazer Lee

9 months ago

Response from developer

We are sorry for the inconvenience. The issue has been resolved with the latest update! If you are still having issues, please contact us at 704-375-0183.

Cannot make payments

For some reason, the payment screen doesn’t allow me to update the date. The calendar opens to the far right side of the screen, and is not visible.

LunaNova116

9 months ago

Response from developer

We are sorry for the inconvenience. The issue has been resolved with the latest update! If you are still having issues, please contact us at 704-375-0183.

App is bonkers

It’s won’t use biometrics even though I selected biometrics. It keeps turning off “keep me logged in” and kicking me out of my account. I called the office and was told to log out, deinstall and reinstall the app. I did that. Like clockwork, same issues happened.
Very frustrating.

FromGT

9 months ago

Response from developer

We are sorry you are having issues with the Skyla Mobile App. Please make sure that you do not have the "Remember Me" option enabled on the login page when using biometrics. If you continue to have issues, please call us at 1-704-375-0183.

Transfers no longer work

After a recent update, the app no longer let's me select the date to finish a transfer. Instead, the calendar that pops up is mostly cut off.

Device Info:
iPhone 13 Pro, iOS 17.3.1

Giovanni Bizzarro

10 months ago

Response from developer

I am sorry you are having issues with the Skyla Mobile App. Please contact our support, 1-704-375-0183, and provide screenshots and we will be happy to assist.

Miss the old version

Ever since this app has been updated it has honestly been terrible I always keep my passwords saved in my phone everytime my Face ID doesn’t work and I have to login physically it never works and I always have to change my passwords just for those to never work the next time this app and honestly the bank itself has just gone completely downhill and I’m just considering changing banks I never had issues until this banked changed from credit union into Skyla and I thought it would be a good change and now I’m struggling to keep up with my app and I keep getting locked out of my account because of it overall disappointing for Skyla users if you have another bank please just use that app this one chooses who to work for.

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Mal0813

a year ago

Response from developer

We are sorry you are having issues with the Mobile App. We would like to assist this from happening for you. Please contact our support at 1-704-375-0183 so that we can assist with your Digital Banking experience.

Card lock

The lock your card feature is a joke, it doesn’t even work, It should stop all transactions.

tkwame

a year ago

Response from developer

Thank you for your feedback. Please contact our support at 1-704-375-0183 to see how we can work to make Digital Banking better.

Complete trash.

This app is complete trash from top to bottom. The mobile deposit is awful, the layout is terrible, and there is no watch app for quick access to balances. I wish that could rate this garbage patch app with negative stars. It makes me want to close my account and go elsewhere.

Infojock

a year ago

Response from developer

We are sorry we are not meeting your digital banking needs. We are always looking to improve your Digital Banking experience. Please reach out to our support so that we can learn more ways to provide you a better Digital Banking experience at 1-704-375-0183