Not letting me access my acct
Response from developer
UPDATE: please update to version 4.1.4 to solve this matter. This is most definitely a mistake. Please get in contact at contact@wayoflifeapp.com to this matter resolved.
Needs a middle ground option
LOCKED OUT OF APP
I saw there was a password protection feature so I wanted to try it.
It was asking me to put a pin password in on a numeric keypad. At first I put in a pin and I did put it in a second time to confirm it because I saw there was a faceID button and I preferred that over a pin.
The app LET ME register FaceID WITHOUT registering a pin password, and under the password section I saw FaceID listed there with a toggle button to turn it on and off.
Then I decided I didn’t like it and wanted to turn FACEID off so turned off the toggle button off for FaceID. I ASSUMED that this meant the password was off since I was allowed to register FACEID WITHOUT registering a pin.
Now every time I open the app all I see is a keypad to put in my pin (which never existed in the first place). The pin I put in once is not working because I didn’t confirm it.
There is also a FaceID button but this does not work since the toggle is off.
I was allowed to register FaceID without registering a pin and now I am locked out of the app.
DO NOT USE THEIR PASSWORD PROTECTION just use IOS 18’s FaceID.
Now I have no idea how to get my information back and might lose over a years worth of data.
The backups on my iCloud are from 2023.
Response from developer
UPDATE: This has now been fixed with version 4.1.4. Thank you so much for pointing this scenario out. Also, would love to help you restore your data if you get in contact. You found a bug! Thank you. Will be fixed asap. Please make contact at contact@wayoflifeapp.com and we will make sure you get your data back. Do NOT delete the app!!!
Thankful
But I do ask to please not pay for helping others as I shouldn’t have to pay - but the helping words are also fantastic
I did try to rate it 4.8 so pretty much five star hehe
Another great app that solves a problem
Love it
The best
Response from developer
🙏❤️