3D Snap User Reviews

Customer Experience

Positive experience32.8% of reviews
Neutral6.5% of reviews
Negative experience60.7% of reviews

~ Based on 506 written reviews from the US App Store.

What users say

Is 3D Snap Safe?

3D Snap: LiDAR Scanner & Ruler appears mostly safe based on user ratings. AppsHunter Safety Score for 3D Snap is 77/100.

This assessment is based on 291 user ratings, with an App Store average of 3.9/5.

Safety Analysis

72.2% of ratings point to a safe experience
2.7% of ratings suggest some concerns
25.1% of ratings point to a risky experience

~ Based on 291 App Store ratings for 3D Snap.

Is 3D Snap Legit?

3D Snap: LiDAR Scanner & Ruler appears to be a legitimate app. AppsHunter Legitimacy Score for 3D Snap is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

It’s not it

Don’t waste your money or your phone space

Response from developer

Hello! Based on your review, unfortunately, we cannot gauge exactly what went wrong. Please write to us in detail about the issue at support@bpmobile.com so that we can look into it immediately and do our best to get it resolved.

Poor

Very poor

Response from developer

Hello! Based on your review, unfortunately, we cannot gauge exactly what went wrong. Please write to us in detail about the issue at support@bpmobile.com so that we can look into it immediately and do our best to get it resolved.

Flächenberechnung

Wenn ich schon Geld bezahle für so etwas dann möchte ich auch völlig unkompliziert die Flächen bekommen. Das ist nicht möglich. Mal funktioniert es mal funktioniert es nicht. Nicht einmal die einfache Funktion dass man die Gesamtfläche des gesamten gescannten Bereichs bekommt gibt es. Finger weg

Response from developer

Hallo! Es tut uns leid, dass Sie Probleme mit unserer App haben. Wir möchten der Sache genauer nachgehen. Bitte kontaktieren Sie unser Support-Team unter support@bpmobile.com und teilen Sie uns weitere Details mit.

Long time builder first time user

Pretty sweet technology but a bit jumpy still in the tighter areas with details and accuracy. AI still needs quite a bit of fine tuning. So maybe I just have to refine my usage

Very poor support

No tutorial and have no idea how to make this work.

Response from developer

Hello! We're sorry to hear you're having difficulties with our app. We'd like to look into this matter in more detail. Please contact our support team at support@bpmobile.com.

Charged for subscription after cancelling

I’m being charged for a subscription that I cancelled well before renewal.

Response from developer

Hello! Thank you for taking the time to leave us a review. Our app clearly displays all subscription-related information when offering subscriptions. Our customers are advised about subscription conditions beforehand with full transparency. If you canceled the subscription at least 24 hours before the end of the current period, then your account should not have been charged for renewal. Kindly note that only active subscriptions can be automatically renewed. Please contact our customer support at support@bpmobile.com so that we could look into the matter.

Doesn’t work

I have an iPhone 16 pro max, this app does not work. Anything I try to scan the same thing occurs. I open the scan, the camera initiates, and says “move the camera to start” I move the camera slow, fast but the scan never initiates. I’ve reached out to support and only hear the sound of crickets.

Response from developer

Hello! We’re sorry to hear about your experience. Our support team strives to respond to all inquiries, so please check your spam folder in case our reply ended up there. If you haven’t received a response, we encourage you to reach out to us directly at support@bpmobile.com so we can assist you further.

This does not allow you to make floor plans without scanning a room nor try before you buy.

Wish I could get a refund.

Response from developer

Hello, we are sincerely sorry about the situation. Please contact us at support@bpmobile.com, so we can investigate the issue and provide you with the accurate information on how to request a refund for your in-app purchase.

Not working

Scans don’t work try to get a hold of support

Response from developer

Hello! We're sorry to hear you're having difficulties with our app. We'd like to look into this matter in more detail. Please contact our support team at support@bpmobile.com with more details on the issue so that we can help you fix it.

What a horrible task flow!

Scanned object three times for 10 minutes it took a lot of effort just to see "failed" message at the end. I have one thing to ask to developer. Don't you use your app before releasing it?

Response from developer

Hello! We appreciate you taking the time to write a review for us. Please get in touch with us at support@bpmobile.com so that we can investigate and find a solution to this problem. Your needs will be better met by our support team.

Had high hopes

Very good for small rooms. But can’t manage bigger rooms and has trouble picking up doors and windows at times. Also doesn’t allow you to go back and rescan a certain area once it’s been saved. It says you can when I try to do it it just keeps saying “point your device at the area you want to scan” with no option to start the scan or anything
Show more

Response from developer

Hello! We're sorry to hear you're having difficulties with our app. We'd like to look into this matter in more detail. Please contact our support team at support@bpmobile.com with more details on the issue so that we can help you fix it.

Very disappointing

Very limited features to the point where the app was not really usable

Response from developer

Hello! Thank you for your review. We would be grateful if you could give us more detailed feedback on our app, as your opinion matters to us. If you have any suggestions, please send them to support@bpmobile.com.

Difícil de ver

No se puede ver en un computador

Scam

I paid for full year still asking me to subscribe

Response from developer

Hello! We appreciate you taking the time to write a review for us. Please get in touch with us at support@bpmobile.com so that we can investigate and find a solution to this problem. Your needs will be better met by our support team.

Mapping

It’s needs more editing features like I want to be able to delete a walk or add into a map that I created there’s not a lot of editing you can do .

Response from developer

Hello! Thank you for your review. We would be grateful if you could give us more detailed feedback on our app, as your opinion matters to us. If you have any suggestions, please send them to support@bpmobile.com.

Вылетает

Спустя 15 сек сканирования вылетает на iPhone 17 PM

Response from developer

Здравствуйте! Мы ценим, что вы нашли время оставить отзыв. Пожалуйста, свяжитесь с нами по адресу support@bpmobile.com, чтобы мы могли разобраться в ситуации и найти решение проблемы.

Not recommended

Don’t work for the project I am creating

Response from developer

Hello! We appreciate you taking the time to write a review for us. Please get in touch with us at support@bpmobile.com so that we can investigate and find a solution to this problem. Your needs will be better met by our support team.

Too expensive

So is there anything on here that is free to use? Not one thing?

Response from developer

Hello! We offer a free version of our app with certain limitations. We also offer a free trial without any limitations before committing to payment. Just drop us an email at support@bpmobile.com if you require any assistance. We will be happy to help.

Scanner

The object aren’t uniform

Response from developer

Hello! If you're having any difficulties with our app, feel free to contact our support team at support@bpmobile.com, we'd be happy to help you out!

Not for professionals

Horrible app. It works if you just want to make floor plans or use it every once in a while but not if you need it for work. I have reached out to the app team about 5 times and no solution has been provided. Only asking for videos. Im assuming they think I’m not using it correctly.

Response from developer

Hello! We’re sorry that the app did not meet your expectations. We also apologize for the frustration you experienced while communicating with support. When our team asks for videos or additional details, it’s only to better understand and reproduce the issue so we can investigate it properly. We regret that this process felt unhelpful in your situation.