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Salesforce review
Overall, I am learning to like Salesforce and I am learning to navigate it better each day. There are some kinks that need working out, as with any new system.
When viewing the Offers or Guests, when you hit View All, it is in a tiny box that is very difficult to read. It needs to be much longer or just a continuation of the list.
Also, it should be in real time when searching for guests on the gaming floor, but it is not. I literally have went directly to the game where my player just carded in.. or so it says…and they’re not there.
As I said, overall, I believe it’s a good system that can be beneficial but there’s some issues to work out.Show lessKstorm1
Waste of time
Salesforce is not intuitive. We use this program for a few processes in our company and our entire sales team finds it extremely difficult to use. The employees who have used it long term still have difficulty doing calls and have quoted a 6 to 8 month learning curve. To enter a call report!? The terminology is misleading and the processes do not flow well within the app. What should be a simple and quick report, bogs down our team and keeps us from being in front of the next customer. If this was just me, I’d understand, but after sitting through 3+ hours of training on how to report a visit, our entire sales team seems to agree. Young and old. It does not create efficiency and productivity.Show lessNope 12346789
Don’t fall into the hype
Please don’t fall into the hype! All these sales people here have convinced themselves and other people this is the best CRM ever.
1) so hard to set up
2) the assigned account executives don’t listen to their clients needs, therefore they mislead them
3) anyone you talk to or set a case with will send u an article and I have yet to receive the correct article.
4) I usually spend more time trying to figure out the set up part than actually using the software and I have been coding since middle school
5) anytime you reach out they try to sell you something you don’t need via licenses
6) they call about once a month to try to sell you a new license for your company
7) they are constantly retiring features so u have to learn something new about their system.
They sold me on a feature that was expiring and claimed that they told me via video chat! Then claimed I didn’t use the trial license. Well even if I would have done that, it would have expired after the trial anyways! So why bring that up. Karma is real and there are other options out there for CRMs.Show lessLingLingCouture