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Salesforce review
Overall, I am learning to like Salesforce and I am learning to navigate it better each day. There are some kinks that need working out, as with any new system.
When viewing the Offers or Guests, when you hit View All, it is in a tiny box that is very difficult to read. It needs to be much longer or just a continuation of the list.
Also, it should be in real time when searching for guests on the gaming floor, but it is not. I literally have went directly to the game where my player just carded in.. or so it says…and they’re not there.
As I said, overall, I believe it’s a good system that can be beneficial but there’s some issues to work out.Show lessKstorm1
Waste of time
Salesforce is not intuitive. We use this program for a few processes in our company and our entire sales team finds it extremely difficult to use. The employees who have used it long term still have difficulty doing calls and have quoted a 6 to 8 month learning curve. To enter a call report!? The terminology is misleading and the processes do not flow well within the app. What should be a simple and quick report, bogs down our team and keeps us from being in front of the next customer. If this was just me, I’d understand, but after sitting through 3+ hours of training on how to report a visit, our entire sales team seems to agree. Young and old. It does not create efficiency and productivity.Show lessNope 12346789
Don’t fall into the hype
Please don’t fall into the hype! All these sales people here have convinced themselves and other people this is the best CRM ever.
1) so hard to set up
2) the assigned account executives don’t listen to their clients needs, therefore they mislead them
3) anyone you talk to or set a case with will send u an article and I have yet to receive the correct article.
4) I usually spend more time trying to figure out the set up part than actually using the software and I have been coding since middle school
5) anytime you reach out they try to sell you something you don’t need via licenses
6) they call about once a month to try to sell you a new license for your company
7) they are constantly retiring features so u have to learn something new about their system.
They sold me on a feature that was expiring and claimed that they told me via video chat! Then claimed I didn’t use the trial license. Well even if I would have done that, it would have expired after the trial anyways! So why bring that up. Karma is real and there are other options out there for CRMs.Show lessLingLingCouture
Nice but room for improvement
Don’t get me wrong SalesForce has so much to offer but I have spent a week logging in contacts when I could have been doing something else. There is a lot I can’t share due to the nature of the work I am in. One thing that needs improved is: there has got to be a better way to upload contacts from business cards. You can now scan credit cards instead of typing them in for purchasing items. So why do we still type in business contacts. I would love to see Salesforce incorporate this idea into their app. B/c what is separating the app from the webpage ? Convenience? Well then we should drive that home with better user capabilities.Show lessHahsdbdm
Very slow with crashes
This app is soooo data rich that it takes forever to load and often crashes and has the be closed and reopened. And because of this if you’re working in a basement or location where you don’t have strong cellular coverage then forget it! And if you dare to not share your location it’s even worse! If you’re company cares more about babysitting your employees than their productivity then this is probably a good fit.
I was told that the problem was with my phone and even though my phone was only about a year old I went and purchased a new phone and even changed my provider and it was for nothing because it still crashes and is miserably slow.Show less111122332
Excellent mobile representation of our desktop version
Came to Salesforce because we purchased their software which turned out to be an app on the app exchange. So all the heavy lifting was done. Page layouts, record types, custom objects with their fields…you get it. If you don’t and your new, I didn’t know the difference between an object, a case, a field, etc. you’ll get it figured out.
I’ve only used the app on my iPhone not my iPad. For that device I’d used Microsoft Edge with my keyboard attached so it’s essentially a laptop. But on my phone I can get the data I want nearly 100% of the time. Yes some functionality isn’t available. But if I want a in a specific value in a field , I can probably get it. I couldn’t be happier.
I came from a SaaS in our industry that made you buy their mobile version - or from an “integration partner” that the SaaS company chose, not one I necessarily wanted. That Salesforce offers it as included in my subscription is a huge value add. I don’t claim to be an engineer and like I said most of our “Salesforce” Org was set up as a part of our purchased installation. Now I customize as needed. It’s a good deal.Show lessAdminLite
Good but needs improvement
So I find the Salesforce app for mobile phones to be relatively easy to use, but could certainly use some improvement. And as far as on the PC, there are certain features, for instance having a Contacts picture be able to be displayed on the Salesforce contact record would be a big benefit. But they have not done anything about that yet and I’m hoping they do soon.Show lessColorado-Keith
Global Actions are Missing
After spending time to make a concise set of global actions, it seems as though they are now nonexistent in the mobile app. This is extremely frustrating when we want our executives to be able to quickly and conveniently enter information while they’re conducting business without being overwhelmed with detailed information.Show lessNightClouds
Lots of issues
So many issues, bad ux/ui, error messages that make it unusable when creating new items…if you want to send feedback after typing everything and hitting submit it opens up the iOS mail client which doesn’t have my work email, support opens up a website instead of being in the app. After about 10 years of using it I figured they would’ve at least made some improvements but still as crappy as everShow lessPShea1
UI/UX for timesheet
I’m a software engineer and my company(software consulting company) uses Salesforce to log work hours for employees or so. The website version is okay to use. I never used the mobile version in the old days because it sucked. I saw an update coming to fix mobile version of this app and I updated today. Hoped everything would have been fixed and would have worked like a charm. I went to fill my timesheet. Saw this long extended timesheet bar sticking out of the UI to the far right out of the margin. I closed my app and deleted ONE MORE TIME. Salesforce if you don’t have developers work on your mobile app. Hire some. I don’t know what’s wrong with your executive level of people that dared to release this kind of garbage out to public and still be proud of what you did. Somebody needs to get fired in your company. If you can’t find developers, leave a msg here I can ask my company to help you redesign the mobile app. We can do it a millions better than how the current look is. This is unacceptable.Show lesswoodmanhu
