Gone very downhill
This app has gone downhill with every update this year. It’s become more and more unusable and harder and harder to navigate. For example, it used to be when you did a search for a key word such as reservoir you would see a list of all your local walks with that feature. It would include an image gallery with key details such as distance circular and things like dog and pram or wheelchair friendly. Now you get just a text list. Not much information at all. Once you’ve clicked on an option to look at the information and then want to go back to the list you can’t.
You have to go through the whole search again and try and remember what you’ve already looked at.
Unless you are willing to pay for the subscription don’t bother. You can’t do anything with the free version.
The subscription also isn’t worth the money. Things like linking it to health and your sports watch just causes no end of problems. Trying to get routes to work with Google maps is beyond broken.
Also if you need any kind of accessability options again don’t bother with this app. There is no options for larger print or voice options for people with site issues or dyslexia.
Over all very very disappointed with the determination with each “upgrade”. Also the less and les quality for money with the subscription.
You have to go through the whole search again and try and remember what you’ve already looked at.
Unless you are willing to pay for the subscription don’t bother. You can’t do anything with the free version.
The subscription also isn’t worth the money. Things like linking it to health and your sports watch just causes no end of problems. Trying to get routes to work with Google maps is beyond broken.
Also if you need any kind of accessability options again don’t bother with this app. There is no options for larger print or voice options for people with site issues or dyslexia.
Over all very very disappointed with the determination with each “upgrade”. Also the less and les quality for money with the subscription.
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Response from developer
Hey there - thanks for reaching out and sorry to hear you are unhappy with the app. If you have any specific feedback about how it can be improved, we'd love to hear from you. Feel free to reach out to us at support@alltrails.com.
Great hiking app with a common feature missing
I love soo much about this app. Have used it for years and often compare against alternatives. I think overall it’s the best. The Maps and paths are very clear to see and easy to use. The free tier usage is amazing and makes using this app a no brainier, and the extra features for the paid tier are really great.
One feature I think is lacking compared to almost all the main alternative apps, and preventing it from being a 5 star cos it’d be really useful, is the ability to create my own route beforehand, drawing it out and saving… unless it’s really hidden away somewhere, AllTrails doesn’t have the feature which is a shame. It’s the only reason I keep other apps on my phone for walking/hiking.
One feature I think is lacking compared to almost all the main alternative apps, and preventing it from being a 5 star cos it’d be really useful, is the ability to create my own route beforehand, drawing it out and saving… unless it’s really hidden away somewhere, AllTrails doesn’t have the feature which is a shame. It’s the only reason I keep other apps on my phone for walking/hiking.
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No easy way to shut it down
Whilst this looks very good and tracks your route closely and gives loads of data and telemetry, there is no easy way to shut the app down when you’re done with it. Or indeed if you abandon ship part way through. This functionality of the app is neither good nor intuitive if there is a shutdown coded in. Certainly, I couldn’t find it and I won’t be the only one to have issues. I ended up deleting it to turn it off and then binned the subscription. So, developers, build in a kill switch and make it prominent and accessible.
The other issue is that this is a battery burner. Within 2 hours I went from 85 % charge down to 17 %. All good when you have a backup power source but it does make the phone’s components work hard (I was running iPhone 11 Pro with most recent iOS upgrade). Cost: £36 pa is a tad rich for what this is. For an occasional user this is bonkers. For hiking and cycling nerds who might use this every weekend etc it might make sense but that’s not the biggest market the world has ever seen. I guess that’s down to a choice.
So, on balance, the app could do with some decent tweaking to make it easier to work with and use fewer system resources.
The other issue is that this is a battery burner. Within 2 hours I went from 85 % charge down to 17 %. All good when you have a backup power source but it does make the phone’s components work hard (I was running iPhone 11 Pro with most recent iOS upgrade). Cost: £36 pa is a tad rich for what this is. For an occasional user this is bonkers. For hiking and cycling nerds who might use this every weekend etc it might make sense but that’s not the biggest market the world has ever seen. I guess that’s down to a choice.
So, on balance, the app could do with some decent tweaking to make it easier to work with and use fewer system resources.
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Response from developer
Hi there - thanks so much for the feedback. You might find this article helpful: https://bit.ly/2IJAVJt. If you continue to run into battery issues, please email support@alltails.com so we can help troubleshoot. Thanks again.
No synchronizing with apple work out app to all trails as like strava and others hiking apps
No synchronizing with apple work ou to all trails as like strava and others hiking apps
There is no option to synchronize Apple work out data to upload on all trails app to add event like strava or any other hiking apps,
It is unbelievable in this era the lack of this option.
Developers should work on it.
There is no option to synchronize Apple work out data to upload on all trails app to add event like strava or any other hiking apps,
It is unbelievable in this era the lack of this option.
Developers should work on it.
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Response from developer
Hi there - thanks a ton for the feedback! Our team is currently working on expanding the capabilities of the Apple Watch app. I do not have a firm timeline, however, in the meantime, we apologize for the inconvenience.
Lightest update is giving me problems..but lately it has been giving me problems.
I absolutely love this app and use it every single weekend… but lightly it has been giving me problems. I’m finding that my activity drops out at random points all the time. When I go to check it it says “we’ve held your spot for you“ and asked me to resume but I never paused it. I have also had troubles with the screen completely going blank and the app crashing. So most of my last few activities are missing several kilometre sections in the trail. At first I thought it was only in a certain area but I’m finding it happening frequently. Very frustrating. Luckily, I have my Garman to log my kilometres
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Response from developer
Hello - thanks for the information. Could you please delete and reinstall the app and see if this problem persists? If so, please reach out to support@alltrails.com so that we can further assist.
Functionally ok, but annoying amount of pop ups
Too many pop ups which are super annoying. A shame as otherwise good app.
Response from developer
Hello - you do not need to opt into the free trial for the AllTrails+ subscription if you don't want to. You can dismiss this pop-up and then keep using the free version of the app.
Missing the maps on IOS
I used to love this app, but without the map on my wrist it is now useless.
Why is it not there anymore? The compass mode does not replace what you were able to see on a map.
Why is it not there anymore? The compass mode does not replace what you were able to see on a map.
Response from developer
Hi there - thanks a ton for the feedback! Our team is working on expanding the capabilities of the Apple Watch app. I do not have a firm timeline, however, in the meantime, we apologize for the inconvenience.
Where is map on apple watch?
Return map to apple watch
Response from developer
Hi there - thanks for the feedback. We'll certainly pass it along to our product team for future consideration!
No Tech support and app doesn’t always work
We could not use the app to find the rail trail in Newport, Vermont because the map was so small that the start of the trail could not be found when we were sent somewhere that had a trail but was not the rail trail. Finding the location of the start of the trail was impossible. We were sent to a farm which had nice trails but were not part of the trail we wanted. When we started out on our bikes, the app showed us where we had been in a dark blue line but still gave no indication where the trail began. We ended up going to a Visitor Center in the city which had a map of the trail. What was supposed to be an 8-mile trek became a 16-mile trek because the app was not usable. We were in a city, so it was not a disaster. Had we been hiking deep in the woods, we would have been hopelessly lost with no way of discovering how to find our way out.
I tried to write a review but got interrupted. AllTrails published it anyway (there is nothing to click to say you will publish). I tried to edit it. I tried to delete it. The app wouldn’t respond. I tried the Help menu. It was just articles on how to use AllTrails. I looked into “Connect with us” and it sent me to various pages on the web (Pinterest, Facebook, etc) but had no option to connect with a person for support. Finally, several months later, I was contacted to see if I wanted to talk to the developer.
I tried to write a review but got interrupted. AllTrails published it anyway (there is nothing to click to say you will publish). I tried to edit it. I tried to delete it. The app wouldn’t respond. I tried the Help menu. It was just articles on how to use AllTrails. I looked into “Connect with us” and it sent me to various pages on the web (Pinterest, Facebook, etc) but had no option to connect with a person for support. Finally, several months later, I was contacted to see if I wanted to talk to the developer.
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Response from developer
Hi there - Thanks a ton for the feedback. If there's any trail information you think is incorrect, on any Trail Details screen tap the button in the upper right corner with the three dots and select 'Suggest Trail Edit'. From there you can provide feedback for how we can improve the trail. You can also email support@alltrails.com with suggestions.
Download the Apple Watch App?
I would like to provide some feedback on why I will not be subscribing beyond the free trial period. The app itself is excellent. I recently hiked a new route, and the app was clear, easy to use, with detailed and accurate maps. However, when I opened the app, I was prompted to download the Apple Watch app. I don’t have an Apple Watch.
AllTrails only provided two options: "Install" and "Not Now." I selected "Not Now," but during my entire 4-hour hike, every time I consulted the map, the invitation to install the Watch app reappeared and had to be dismissed before I could proceed. This became so frustrating that I almost installed the app just to stop the pop-up, though I ultimately chose not to, out of principle.
What were you thinking when you effectively made it compulsory for users to download an app for which most users will have zero need? Just include an option to dismiss the prompt permanently, so you don’t completely ruin what would otherwise have been the perfect user experience.
AllTrails only provided two options: "Install" and "Not Now." I selected "Not Now," but during my entire 4-hour hike, every time I consulted the map, the invitation to install the Watch app reappeared and had to be dismissed before I could proceed. This became so frustrating that I almost installed the app just to stop the pop-up, though I ultimately chose not to, out of principle.
What were you thinking when you effectively made it compulsory for users to download an app for which most users will have zero need? Just include an option to dismiss the prompt permanently, so you don’t completely ruin what would otherwise have been the perfect user experience.
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