Lutron Home Control+ LEGACY User Reviews

Lutron Home Control+ LEGACY

Lutron Electronics Co., Inc.

Utilities

Lifestyle

Top reviews

Most RecentHighest RatedLowest Rated

KUDOS

For continuing to support the legacy equipment!!!

P85DL

4 years ago

Response from developer

Hello, We appreciate your concern. The Lutron Home Control+ is being replaced by the Lutron Connect app. There may be some changes required for your system, but most of the components you have should continue to work. To discuss how to upgrade please contact us at customersatisfaction@lutron.com. Thank you, Mike S.

Text Size is TINY

I woke up to the update and the size of the words are so small I need readers to see them??!! WTH happened to the size of the text? It needs to be larger and or have a way to make it larger.

supahsaucey

4 years ago

Response from developer

Thank you for sharing your feedback on the latest update to the app. Can you confirm which screens in the app you would like to have bigger text on? For example the Area / Rooms listing screen, room options screen (with Lights / Events / Keypad icons), or Keypad control screen, etc? You can update your review or email us directly at smartbridge@lutron.com.

Thank you!

Thank you for keeping this app up to date despite its end of life. Those of us who can’t migrate to the new Connect Bridge really appreciate it!!

Opaque

4 years ago

Please don’t end support for this app!!

Dear Lutron,
This app is so much better than Connect. We are really bummed that we can’t continue using Home+.

applereviewsKLH

5 years ago

Save the cloudless app!! Our clients don't want cloud!

This app is massively better than Connect for doing live scene settings. Lutron, at least let us keep using this app inside the home on the local network! And our high net worth clients do not want to be on any cloud. They use Home+ through their VPN and don't need or want to use a cloud they don't control due to security risk.

Save the cloudless app!!

Show less

metrognomicon

5 years ago

App no longer functions for me😒

When I called Lutron tech support yesterday (because app is giving me error message “could not connect to the system) they said the app has been buggy ever since ios13.1 but they decided not to do anything to fix it because they announced they will stop supporting the app in April 2020. The tech support agent said that in order to maintain the same functionality I had before I will need to 1) buy new hardware (ie Lutron Bridge ($220); and 2) pay Lutron installer (presumably >$800).

I’m frustrated with this because 1) it’s clearly not April 2020 yet and implicit in saying you will stop supporting something in April 2020 is that you will support it up until then, which they are not doing; and 2) when I paid through the nose a few years ago for a new Lutron system I was not expecting Lutron to institute this planned obsolescence of the product I purchased.

I’m in the midst of building our new home and this experience will likely cause me to decide to avoid giving Lutron my business again.

Show less

mmalleson

5 years ago

Response from developer

Hello, I’m sorry to hear of the issues you’re experiencing with your Lutron app and the experience you had when reaching out for assistance. We’ll be happy to continue to troubleshoot your system and do what we can to assist you if you can reach out to us at customersatisfaction@lutron.com.

App crashes

App crashes after the update, I can’t control my system

rubiosos5

5 years ago

Response from developer

Thanks for reaching out to us about the issue you are having with the app crashing. The latest version of the app addresses an issue with remote login that you may be experiencing. Please try updating your app to the latest version (9.18) and log in again. If you are still experiencing issues, please feel free to contact us at systemsupport@lutron.com / 1.844.588.7661.

I phone 11

Since I upgraded from I phone 8 to 11 ,I can only control my lights from inside my home while using the app . Before I switched phones I can control my lights and thermostats from anywhere . What is the problem ?

DPNJ1

5 years ago

Response from developer

Thanks for reaching out to us about the issue you are having with controlling the app remotely. The latest version of the app addresses an issue with remote login that you may be experiencing. Please try updating your app to the latest version (9.18) and log in again. If you are still experiencing issues, please feel free to contact us at systemsupport@lutron.com / 1.844.588.7661.

Update this week made system unusable

So much for a bug fix. Now I have no way to control my shades.

Hanky Panky Yankee

5 years ago

Response from developer

We're sorry to hear that you are having issues controlling your shades. We would like to help you resolve this issue. Please contact our free 24/7 support team at systemsupport@lutron.com / 1.844.588.7661 - they will be able to work with you to diagnose and resolve the issue.

Subscription expired can’t renew

The app has worked reasonably well. Now trying to do annual renewal, constantly get “can’t reach store now, try again later” for days. Never saw it so hard to spend $59. As for customer service, good luck. On hold forever, never call back.

Bye bye nro

5 years ago

Response from developer

Thank you for contacting us. Remote Access is no longer available for purchase in this app. We’re sorry to hear that you didn't receive the announcement that we are ending the remote access feature in the Home Control+ app. However, it is being replaced with the Lutron Connect app which does away with the fee for remote access, as well as adds many new features to your system. These features include voice integration with multiple platforms like Siri, Alexa, and Google Assistant. Here is a link to the Connect app users guide that covers all the added features: http://www.lutron.com/TechnicalDocumentLibrary/Lutron-Connect-App-Guide.pdf. If you have any questions about this upgrade, please reach out to us at customersatisfaction@lutron.com.