Lutron Home Control+ LEGACY User Reviews

Lutron Electronics Co., Inc.

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Keeps crashing

I am trying to renew the app but first it could not connect to the store and now it opens for a second and then just crashes. Need help.

Wkrp in cincinnati

5 years ago

Response from developer

Thank you for contacting us. Remote Access is no longer available for purchase in this app. Please email us at customersatisfaction@lutron.com for additional details and options.

Stay away

Installed Radio Ra in two homes. It has been nothing but a headache and can’t find competent installers that are willing/able to fix it. We are now looking to replace what we have and write off a $40k+ investment.

dc/va

6 years ago

Response from developer

Thank you for reaching out to us. We apologize for the poor experience you have had with your systems. Please email me at customersatisfaction@lutron.com with your contact information so that I can personally help you resolve the issues you are experiencing. Thank you, Mike S.

No Remote Access!!!!!!!!!!

Will not let me register!!!!!!!!!!!!

Pinballwizard2012

6 years ago

Response from developer

Thank you for reaching out to us. To access your Lutron system remotely, you will need to use the Lutron Connect app. This will require your Lutron installer to add a Lutron Connect bridge to your system. If you are interested in this solution, please contact your Lutron installer. If you do not know who your installer is, please email us directly at customersatisfaction@lutron.com so that we can further assist you. Sincerely, Mike S.

Watch support

Losing support is terrible. Response from Lutron even worse.

DR732944

6 years ago

Response from developer

Thank you for reaching out to us. We're sorry to hear about your experience. Please email us directly at customersatisfaction@lutron.com so that we can further assist you. Sincerely, Mike S.

Watch App Removed, Why?

Been using the app for 6+ years. Loved the addition of the watch app and not having to fish out my iPhone just to hit a scene button. Now I see it’s gone? Why? I never had an issue or problem, and now, just like that, without warning, it’s gone. Might need to figure out a different solution...

UPDATE: After receiving a response from customer service, I see they want me to spend more money with them and an “installer” just to get back what I already had! I can see now why so many people are dissatisfied with this company.

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DJ Ren

6 years ago

Response from developer

Thank you for sharing your feedback about this app. Unfortunately, in order to keep this app compatible with the latest version of iOS, we had to remove support for Apple Watch. To continue using your Apple Watch with your Lutron system you will need to update to the Lutron Connect app. To discuss how to upgrade please contact your Lutron installer or reach out to us at customersatisfaction@lutron.com. Thank you, Mike S.

Wish I had gone with cheaper better version

This works with Control 4 to provide terrible consistency. Presently my Control 4 clock is off and so asking for the blinds to come up at 4pm means they might come up around 5:40 give or take 30 minutes. However on my other set of shades the clock is perfect, so I’m not sure if the blame is Luton or Control 4. Either way I have to pay $200 to have someone come out to trouble shoot the system. Wish I had Casita then I could trouble shoot on my own.

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LBVandal

6 years ago

Response from developer

I apologize for the poor experience you have had with your system and would like to speak with you personally to help resolve these issues. Please email me at customersatisfaction@lutron.com with your contact information so I can reach out to you. Thank you, Mike S.

Meh. Awkward to get to turn a light on or off.

Software usually works but to switch lights in and off, you have to burrow to the system, then a room, then pick lights. Long way to go. If you want to switch another light on or off, back up to the rooms, then down to lights in that room. You can pick favorites, but I don’t see how that short cuts anything.

C4’s app is somewhat better. Room, lighting, then all lights on the system appear on the same screen.

Please reorganize and rewrite this app!

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PewaukeeEd

6 years ago

Response from developer

Thanks for reaching out to us. We do have a newer app called ‘Lutron Connect’ that addresses your concerns. However, it requires a new piece of hardware to be added to your system. If you are interested in learning more about Lutron Connect, please contact your system installer. If you do not know who your installer is, please contact us at customersatisfaction@lutron.com to assist in finding a certified installer. Thank you, Mike S.

Avoid. Company uses mafia tactics and crap apps

Top engineering. Worst delivery of luxury goods I’ve ever experienced.

Five-digit sum for the Lutron Installation and then apps that keep being rendered obsolete. Stay away from Lutron unless you’re made of millions and your time (or your staff’s time) means nothing to you.

Lutron sits on well-earned patents, stifling competition. They have good engineering. You order the product and pay through the nose, only to later be told that any problems you have are due to the customer’s bad planning and the installer’s installation. And the apps are hit-and-miss.

But they know they’ve got us all by the balls because the equipment is already installed. They’ll probably respond to this with a “please contact us to make it right”. Why should I? So I can pay $2000 yet again for a 20-minute issue that should’ve been covered in the installation or, at most, cost an extra tenth of that?

Nope, won’t contact you or the installation. I’ll just keep telling others the truth about your business model. Bait. Switch. Cha-Ching.

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AID145864

6 years ago

Response from developer

I apologize for the poor experience you have had with our system. It sounds like there may be several factors contributing to your overall negative experience. I acknowledge that you mentioned not wanting to contact us, but we would appreciate the opportunity to work with you to resolve the issues. Please feel free to contact me at customersatisfaction@lutron.com if you change your mind. Thank you, Mike S.

Programming issue

Not much good to say. Way to expensive for what it does. The houses I work on have all switch to other lighting systems. Unfortunately I got stuck with this setup in my personal house. The app hasn’t worked on my phone in over a year. Luckily it still works on my iPad not sure what the difference is.

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Time costs money

6 years ago

Response from developer

We apologize for the poor experience that you have had with the app not working and would like to speak with you personally to help resolve these issues. Please email me at customersatisfaction@lutron.com with your contact information so we can have someone from our team reach out. We appreciate you bringing this to our attention. Thank you, Mike. Lutron Electronics Co., Inc. customersatisfaction@lutron.com www.lutron.com/support (on-line Support Center) forums.lutron.com (on-line help forums) MS

Customer service awesome!

Mike S. in the customer service department went above and beyond! Why to go Mike, thank you!!!

Bpettit123

6 years ago

Response from developer

We apologize for the poor experience that you have had with the Apple Watch and would like to speak with you personally to help resolve these issues. Please email me at customersatisfaction@lutron.com with your contact information so we can have someone from our team reach out. We appreciate you bringing this to our attention. Thank you, Steve. Lutron Electronics Co., Inc. customersatisfaction@lutron.com www.lutron.com/support (on-line Support Center) forums.lutron.com (on-line help forums) SM