Leave a Review Lutron Home Control+ LEGACY
Horrible Lurton product and software
Too bad I can’t give it 0 starts. Spent a lot of money on this system Radio RA2. Do not buy this system get any Z wave enabled products from Home Depot (GE) and install it yourself. Horrible Lutron software. Works sometimes and it doesn’t other times. I can’t control the lights in my house through the app. At home or abroad. It asks me to buy a subscription. A complete waste of money. Lutron doesn’t stand behind their product or support it.Show lessiLikeVancouver
Developer Response
We apologize for the poor experience that you have had and would like to speak with you personally to help resolve these issues. Please email me at customersatisfaction@lutron.com with your contact information so we can have someone from our team reach out. We appreciate you bringing this to our attention. Thank you, Steve. Lutron Electronics Co., Inc. customersatisfaction@lutron.com www.lutron.com/support (on-line Support Center) forums.lutron.com (on-line help forums) SMGood lights, horrible software!
It is amazing to me that lutron, the market leader, allows software like the radioRA app to be released. This is exactly why they will lose their market position because startups who write good software will totally kill dinosaurs like them! This stuff is hard to use, is closed architecture, and has to be constantly reset. I've lost connection many times leaving the remote control value totally zero! I have to go home and unplug it to reset..Show lessgonzo222
Developer Response
We apologize for the poor experience that you have had and would like to speak with you personally to help resolve these issues. Please email me at customersatisfaction@lutron.com with your contact information so we can have someone from our team reach out. We appreciate you bringing this to our attention. Thank you, Jackson Lutron Electronics Co., Inc. customersatisfaction@lutron.com www.lutron.com/support (on-line Support Center) forums.lutron.com (on-line help forums) JGHorrible company - many failures
I remodeled a new home. Bought for $60+K of Lutron gears (Radio Ra2): NOTHING works as promised. They refuse to fix their problems, keep pointing fingers (not our fault, the dealer is the guilty party). I used 3 different dealers: same stories. One of them even took $2K from me to place the order for an automated shade, Lutron apparently canceled him out as a dealer after accepting the order and I never got my $2K bac (nor the shade!!!). Sensors are horrible (don't work as promised - get confused - randomly trigger,..,). Switches have random issues. Some lights stay on 24h a day or don't turn on... believe me you don't want to buy anything from them. The only thing they do well is take your money and tell you it is not their problem...Show lessSooo33baaad
Developer Response
We apologize for the poor experience that you have had and would like to speak with you personally to help resolve these issues. Please email me at customersatisfaction@lutron.com with your contact information so we can have someone from our team reach out. We appreciate you bringing this to our attention. Thank you, Jackson Lutron Electronics Co., Inc. customersatisfaction@lutron.com www.lutron.com/support (on-line Support Center) forums.lutron.com (on-line help forums) JGI don't think Lutron cares that it's a bad app
Have struggled with this app for over two years now. HORRIBLE. Go away for three weeks and look at the house using our cameras I see some lights come on and others not come on at scheduled times. Hours of difference. Same with going off. What good is it to have a light come on in the middle of the day? Recheck the schedules on my IPad and they are fine, but the lights don't follow the schedule. If Lutron cared they would fix the app. Look for something else if you can. Including the light switch.Show lessOC Gordon
Does the job
It took some work to get my system to recognize the app and also it drops once in a while- but I think that is iphone issues more than the app. That said it does a great job and is versatile. Looking forward to voice control versionVAGentleman2
Does NOT work when you sell your house
Lutron RA2 systems are run from your cellphone. The cellphone software requires a password, so when you buy a home with a lutron system unless you get your iPhone controlling the system before you buy the house, you need to spend several hundred dollars to use the system in the house. The hardware buttons work but they raise all shades at once. Only the software allows complete control that you need. Stay alert.Show lessweintrw
Lighting/Shades
I would say that when it comes to lighting controls and shade motorization/automation, Lutron has set the standard for reliable comunication and quality. Good luck with other systems that roam in the "High End" sphere and fall very short with poor comunication, bugs, glitches and multiple freezes wich turn your day into hell in a matter of minutes.Show lessAntoniogabriel
Must have for RadioRA2 systems
A little bit pricey considering you already paid thousands for your system, but this app is very useful to control your house from your smart devices. It also allows you to add more scenes that would otherwise require an extra keypad/button. The GUI is OK, nothing fancy, but it works well. I use it when I am in bed if I forget lights on or when outside at the pool. Works locally only unless you purchase a DDNS feature from Lutron. If you know how to create a VPN tunel on your home network amd have DDNS, then you can do it yourself.Show lessGoTour
Resolved issues with Celsius scale? fail...
The developer says they resolved issues with the Celsius scale. Well it turns out that i still cannot adjust in 0.5 deg increments. Fail.Your3rdDaddy
Unprofessional app, settings are confusing and limited
I'm using Lutron RadioRA2 system with approximately 35 devices, I must say this app is very confusing and is very limited in settings.
Some settings that can be set with the pc app from the installer but cannot be set from this app, also devices are not same layout as in the pc app.
I guess my next option is replacing my system to a Control4 home automation system.Show lessMantelSam
