Not Worth Using
This app is so tedious to use, it isn’t worth the effort. I can use my Lutron’s old, non-mobile web server on my iPhone faster than this app! So now I’m paying for a worse experience than an old, out-of-date, non-mobile web server.
One has to navigate by floor, then room, then switch, then click the desired button. Just to turn a light on. Nope.
You can make only one plate/switch a favorite and that’s it. So your Lutron experience is spent navigating back and forth in text menus.
Why can’t we favorite a bunch of buttons that all appear on a favorites panel? That alone would make this app usable. But instead, Lutron wants us to pay an installer to make a panel of favorites, which we can only update with a programmer visit. What a pain - no thank you.
Come on Lutron, step up to the plate and make an app that’s easy and efficient. This one isn’t.
One has to navigate by floor, then room, then switch, then click the desired button. Just to turn a light on. Nope.
You can make only one plate/switch a favorite and that’s it. So your Lutron experience is spent navigating back and forth in text menus.
Why can’t we favorite a bunch of buttons that all appear on a favorites panel? That alone would make this app usable. But instead, Lutron wants us to pay an installer to make a panel of favorites, which we can only update with a programmer visit. What a pain - no thank you.
Come on Lutron, step up to the plate and make an app that’s easy and efficient. This one isn’t.
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Terrible update!
In addition to the other reviews here... I have to note how terrible the new look of the app is... At least give me the option to customize the it a bit. The all white background is horrible to look at after your eyes have adjusted to a dark environment. At least give a white on black option so our eyes don't have to be burned out of our skulls when looking at it! Thanks!
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Worst Update Ever (Updated)
UPDATE: Emailed app support and found out that there now is a switch in the app settings that defaults the edit function to off. You must go to the Settings page, look for the Home + app and set the edit toggle to on. So far all seems to work.
Instead of adding more functionality they took valuable functionality away. All edit functions have been deleted. Guys you need to get with program. Do Not Update until they get this fixed.
Instead of adding more functionality they took valuable functionality away. All edit functions have been deleted. Guys you need to get with program. Do Not Update until they get this fixed.
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Lost Functionality
You show all the upgrade changes and then you let someone go live with this without anyone testing it. None of the functions listed work - other functions have been lost - CAN NOT edit schedules. I am going out of town and wanted to make changes and NOTHING can be changed. Someone in management needs to have a long talk with the app designers. If you don't test YOU ARE FIRED!!!!
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DO NOT DOWNLOAD!
This update removes the features that encompass the entire reason I selected Lutron. I am now seeking proposals to remove all the RadioRA2 gear, sell it on eBay, and put in any competing system that does not treat their customers like we are incapable of simple tasks. To be clear, this update removes the feature allowing an end user to tweak the lighting levels in their button panels. I have scenes and lighting levels that I adjust seasonally. I have timers and modes that I enable when I travel. I now am unable to adjust lighting levels for thesis buttons, and am also unable to tell Lutron that I am "away" thus enabling my custom timers to mimic the behavior of being home. I have no idea why Lutron would remove such useful functionality, other than to generate revenue for their installers (who are too busy to come over to make such minor tweaks), or if it's simply that they think the end user is too stupid to handle basic features.
The ability to do these things from the iPad app was highlighted as a key feature in the marketing material and was a primary reason I selected Lutron. I will never buy another product from them again unless this gets fixed within the next 90 days (the amount of time it will take me to select and schedule an installation of a competing product). Avoid Lutron, avoid this app, and best of luck if you are already a member of their proprietary, locked-down pergatory.
The ability to do these things from the iPad app was highlighted as a key feature in the marketing material and was a primary reason I selected Lutron. I will never buy another product from them again unless this gets fixed within the next 90 days (the amount of time it will take me to select and schedule an installation of a competing product). Avoid Lutron, avoid this app, and best of luck if you are already a member of their proprietary, locked-down pergatory.
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$60 a year!
Be aware. In order to use this remotely (not in vicinity of home wifi) there is an annual charge of $60. Save yourself the $20 for the software should you want to use this app remotely but don't want to pay the annual charge.
Many home automation systems tie into lutron without a subscription charge.
Have to say: a high end lighting system with these upfront costs should not charge $60 a year to use it to its full capacity.
Many home automation systems tie into lutron without a subscription charge.
Have to say: a high end lighting system with these upfront costs should not charge $60 a year to use it to its full capacity.
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Screen saver
Taking away one star for not having the ability to remove unused hvac and use it for other things... And time out of the screen saver comes up to quickly
Rip off
Lutron makes enough on their ridiculously expensive switches, blinds and other products to provide this basic, sophmoric application that looks like it was written by a couple college kids for a nominal charge. $60/year isn't expensive, but makes your stomach turn after investing in such an expensive system designed and marketed for remote control, only to be stuck on the backend with essentially an 'annual fee' for the priviledge of using their own products. And same annual charge whether you have 5 lights or 5,000 lights, blinds, thermastats and other devices. Bad karma and bad business.
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Works as advertised
I am an authorized installer… and I install other audio/video & control equipment. Everything has an app now and some of them work well. The good ones are responsive, accurate, and don't crash. The bad ones provide something less than that. This one works… it provides a level of usability that doesn't exist in the Lutron systems without the app too.
To the guy that said it didn't work after spending $10k - I say, get a new installer. Call Lutron - they will provide you a name of a certified installer like myself who can make it work, fix your network, or whatever else it takes. It's highly unlikely to be an app issue.
To the guy that said it didn't work after spending $10k - I say, get a new installer. Call Lutron - they will provide you a name of a certified installer like myself who can make it work, fix your network, or whatever else it takes. It's highly unlikely to be an app issue.
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Too slow and expensive
It is too slow to connect. Remember, this is a paid expensive application, not a freebie which it should have been in first place.
If you can't set up VPN, and want control your system from outside you will need to pay extra $59 per year. Let's face it, this system is for home use and advertised and sold under pretense that you will be able to control your system from anywhere. Technically, it is true but very conveniently left out the fact that it will require VPN which most home user will not have due to dynamic IP and complicated setup. So now after few long years they decided to offer alternative without VPN but with a fee of $59 per year.
Also, you will have to make sure your RadioRA 2 software is the latest version 6.0 or it will not work. You will have to call your Lutron rep to upgrade the software as they don't let you do that in your own. This will take another 24 hours at least if you are lucky.
Update: just found out about Nest Thermostat. The app for the Nest does not cost anything and there is no yearly fee for remote access. So if you are looking for remote access for only thermostat there is better and cheaper alternative out there.
If you can't set up VPN, and want control your system from outside you will need to pay extra $59 per year. Let's face it, this system is for home use and advertised and sold under pretense that you will be able to control your system from anywhere. Technically, it is true but very conveniently left out the fact that it will require VPN which most home user will not have due to dynamic IP and complicated setup. So now after few long years they decided to offer alternative without VPN but with a fee of $59 per year.
Also, you will have to make sure your RadioRA 2 software is the latest version 6.0 or it will not work. You will have to call your Lutron rep to upgrade the software as they don't let you do that in your own. This will take another 24 hours at least if you are lucky.
Update: just found out about Nest Thermostat. The app for the Nest does not cost anything and there is no yearly fee for remote access. So if you are looking for remote access for only thermostat there is better and cheaper alternative out there.
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