Leave a Review Exacq Mobile 3
Almost unusable for non-tech people
I don’t know how people use this if they aren’t tech people. The icons make no sense. The buttons all do different things. There’s no logic to when you click a word or just an icon on certain settings. The ability to troubleshoot the app is non-existent. Once you are connected, and your cameras appear, it is not intuitive at all how to change your views. The search feature is awful! Try to narrow down the search time to 10 minutes and it wants to return two hours, then makes you wait as it buffers. This app needs to be rebuilt from the ground up. Take a look at the Eefy or Nest apps please!Show lessDrivingHappy
Functional, at best
The app is pretty bad. It’s UI is fairly dated, you cannot force a mobile user to change their password, or even, as far as I see, change a password at all.
There is a persistent issue with some of my users’ video timing out, thus rendering the app useless.
I would love to recommend Exacq, but because it’s not mobile-friendly, I really cant. Technology is progressing more and more to mobile computing.Show lesstheirourknowrules
Performance is terrible.
Streaming live video is ok, but trying to playback previous recording just doesn’t work, which makes it pretty pointless. Trying to playback recording results in endless buffering of video.ITarmiGuru
This app is getting worse now worthless!
I am not updating my review from 1 year ago. For a big dollar NVR their app is improving and better better but still is very glitchy but better than before.IMCPS
Come on, really???
The worst app for viewing cameras, Exacq server works great but the app really doesn’t do it any justice.Grewenig
Can’t open after latest iPhone update
Does not workShramm123
Exacq Installer agrees with the reviews here.
Johnston Controls… you bought a company that had a working app. It is getting worse and worse. I can not support my customers anymore with you crap app. It simply false all the time. I am very displeased and am looking for other brands to install because you are making my customers mad and wasting my time! Fix this app!!!Show lessall ears and beyond
Tyco
I was hopping the app would be much faster & up to date by now since tyco runs the show, but I still get chewed out but clients not using the app because it’s slow and not practical. Don’t get me wrong, I love Exacq products, amazing technology specially specially their great tech support#1. But I would hope they would be on top of their game with the app too by now. Let’s give them benefits of doubt. Please work on it, thxShow lessAbadanabadan
Can’t Access Server When Not On Home Network
What use is a Mobile app that doesn’t work when Mobile? This is Commodore 64 grade
Edit: ty for the prompt response! This was totally my fault - ISP reset my port forwarding instructionsoadaughter
Broken...
App does not work this is embarrassing for an "enterprise" product. As a new customer, all I can say is licensing can't end soon enough we will not continue to use this broken product.snfrost
