Could use improvement
The app was great but after a few updates it slowly went downhill. I see a new facelift which I feel is more confusing to navigate.
I does need a lot of tweaks and improvements everywhere. I will list a few things that needs attention. On demand is great option for someone like me who don't always have the time to catch the show at the time they aired, so I turn to on demand, I am unable to add certain shows to the watchlist so I often miss the episodes. When I do get to watch the shows on demand bring back the feature that u are able to fast forward thru the commercials or eliminate them altogether like it used to be. When going thru the watchlist there is no "more" button to click to see the other shows I have on there. Just the first 5-6 shows, which is frustrating. Hopefully with a few more updates a few things I've listed here will be addressed. Overall I love the app and the ability to be able to watch everywhere I am.
I am always on the go and when I have a break I'd like to catch up on the shows I missed. Thanks for your attention
I does need a lot of tweaks and improvements everywhere. I will list a few things that needs attention. On demand is great option for someone like me who don't always have the time to catch the show at the time they aired, so I turn to on demand, I am unable to add certain shows to the watchlist so I often miss the episodes. When I do get to watch the shows on demand bring back the feature that u are able to fast forward thru the commercials or eliminate them altogether like it used to be. When going thru the watchlist there is no "more" button to click to see the other shows I have on there. Just the first 5-6 shows, which is frustrating. Hopefully with a few more updates a few things I've listed here will be addressed. Overall I love the app and the ability to be able to watch everywhere I am.
I am always on the go and when I have a break I'd like to catch up on the shows I missed. Thanks for your attention
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Response from developer
We're sorry to hear about any issues with the Spectrum TV app. For direct assistance, please contact us by private message on Facebook (m.me/Spectrum) or on Twitter (https://twitter.com/ask_spectrum). To ask a question or provide additional feedback, please visit https://community.spectrum.net/categories/troubleshooting-the-spectrum-tv-app ^SS
used to work ok sometimes...
...but it's horrible and keeps getting worse every day. it freezes, skips every two seconds ALL THE TIME so you miss about every 3rd to 6th words, shows errors A LOT, buffers A LOT, audio and video aren't always in sync, and just generally isn't worth $(&@! you'd hope that for around $60/month, you could have an app that works most of the time - not here. don't bother - i've been trying for two years.
later - when time warner cable became spectrum, a lot of what i talked about above was fixed. at this point, my biggest complaint is small and handleable, but annoying - every time we turn on the tv app, spectrum's channel comes on, and it can't be taken off of our favorites list. but all in all, it's all pretty good. thanks, spectrum.
later still - so, it’s now 4/4/24. the recent changes made were kinda dumb, but i’ve gotten used to them. one wonderful change was putting a mute button on the screen - unfortunately, it’s so incredibly small that i have to hit it a few times to get it to work. but, there was a recent update in which the mute is on when the app is opened - dumb. why?
later - when time warner cable became spectrum, a lot of what i talked about above was fixed. at this point, my biggest complaint is small and handleable, but annoying - every time we turn on the tv app, spectrum's channel comes on, and it can't be taken off of our favorites list. but all in all, it's all pretty good. thanks, spectrum.
later still - so, it’s now 4/4/24. the recent changes made were kinda dumb, but i’ve gotten used to them. one wonderful change was putting a mute button on the screen - unfortunately, it’s so incredibly small that i have to hit it a few times to get it to work. but, there was a recent update in which the mute is on when the app is opened - dumb. why?
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Response from developer
We're sorry to hear about this issue and would love to see how we can help. Please reach us on Twitter (https://twitter.com/ask_spectrum) or Facebook (https://www.facebook.com/Spectrum/) or post on our Community at https://community.spectrum.net/categories/spectrum-app-feedback ^HB
Very Good
Nice remote TV.
Another bad update
To Developers: These complaints (mine and many others) are not “issues,” nor can they be addressed in any of the places you suggested looking. The problem is simply the very poor design of the app, and the only thing that can be done about it is if the developers stop making useless and annoying updates, which are actually downgrades, give us back the version of the app that actually worked well, and leave it alone, stop trying to change it; you keep making it worse, not better. Obviously all the five star reviews are fake or old, before updates. Awful lot of complaints when you choose to look at the most recent reviews. Keep updating the app = keep making it more unusable. How about when users complain, instead of responding, “we’re sorry for any issues…” you just fix it!!! Go back to what people loved about the app, when it was actually useful and not annoying. No more Guide tab. You have to choose Live TV to get the guide, then minimize the Live video in order to see the guide. As if that’s not bad enough, you can’t get rid of the Live TV screen; the minimized screen sits on top of the guide, no matter where you move it, it’s covering up something. Why?? Why would you take something that worked and ruin it?? Every time there’s an update, it just gets more unusable. Please, just stop.
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Response from developer
Thanks for letting us know about this issue, and we're sorry for any inconvenience. You can find answers to common issues at https://community.spectrum.net/discussion/169024/troubleshooting-issues-with-the-spectrum-tv-app, or you can sign in and ask a question or provide feedback. We'd love to use your feedback to improve your experience. ^JM
Oh the money I could have saved over the years
I cannot tell you enough about the very poor quality of the service. The are the kindest to complete strangers and will give you the deal of a lifetime, but if you are a loyal customer for over 30 years, you do not qualify for any of their specials or mark downs. In fact, your bill for basic cable continues to climbs. I started with basic cable for 2 tvs in my home. They added a few free perks like Showtime, my bill was about 70-75 a month. Every month without warning my bill would be 20-30 dollars more. The customer service was terrible. Rude not helpful and usually didn’t speak English. Last month my bill for basic cable had increased to over 200 dollars. 200 dollars. I had nothing to take off my plan and called so Alta fiber formally Cinti Bell. I got connected right away a lovely woman who asked what my needs were what speed I had in the past etc etc. at this point I decided to stream and use internet only. They set up a date to come set it up. They said to cancel spectrum after their service was in. So for the price of 39,99, I have way faster internet speed, which is locked for 2 years, when then they will call me with new lower offers. I also can speak to the same rep each and every time. I would run not walk to change to AltaFiber. I would be thousands of dollars richer if I had done so sooner.
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Preferred the previous version with the larger live channel window
No issues using the app per se, however the latest update has changes that make it a bit more cumbersome. Previously, the channel guide was on the left in a smaller window while the live channel was a larger window on the right. This allowed for easier browsing of other programs while watching a larger window of the current channel. Now, the live window is much smaller in the upper left hand corner while the channel guide takes up much of the screen. It’s cumbersome and unnecessary; I preferred to watch a program while occasionally looking through live channels in a smaller side window in case a program I may want to watch is on without losing focus on what I am currently watching.
In short, swapping the channel guide with the live view of the selected channel now takes up ~80% of the display, wasting it with unnecessarily larger channel views and a smaller live window. Spectrum should allow users the option between the two: the new layout or the previous one.
In short, swapping the channel guide with the live view of the selected channel now takes up ~80% of the display, wasting it with unnecessarily larger channel views and a smaller live window. Spectrum should allow users the option between the two: the new layout or the previous one.
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Response from developer
Thank you for taking the time to share your experience and provide us with this feedback, we will forward your suggestions. If you do need direct support, want to ask a question or provide additional feedback, please visit https://community.spectrum.net/categories/troubleshooting-the-spectrum-tv-app ^RJR
Newest update improved a great app after glitchy start
Another update: I DO want my old version back! After using for a while…I hate having “recents” show just the station and not the photo associated with the actual show on that station. I don’t always remember the channel, just the program. Switching between two recents…I can’t easily find the previous one. We are in our 80s and watch TV a lot on this app. The new update makes it much less convenient. I see no advantages and many disadvantages. Is there any way to get back to the previous version?
Update: new filter feature started working after a glitchy start. Now a good experience. Occasionally have trouble switching from favorites to recent to all but overall positive upgrade. First use of update: The iPad experience had been terrific. I watched tv in split screen to catch up on FB and mail. New filter will not keep recents and I have to go to favorites to pick a new channel. I WANT MY OLD APP BACK! The iPad experience was our favorite part of Spectrum.
Update: new filter feature started working after a glitchy start. Now a good experience. Occasionally have trouble switching from favorites to recent to all but overall positive upgrade. First use of update: The iPad experience had been terrific. I watched tv in split screen to catch up on FB and mail. New filter will not keep recents and I have to go to favorites to pick a new channel. I WANT MY OLD APP BACK! The iPad experience was our favorite part of Spectrum.
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Response from developer
We're thrilled the app is providing you and your family with additional entertainment options in your home. Thanks so much for the excellent rating and for being a Spectrum customer! -DT
Inefficient/Inadequate Developer Responses
Developers/App Admin: Please include a working solution link reviewers can click that will connect them directly with the “solution” when addressing a problem described in a review. It would be far more helpful and effective for the inquirer than redirecting the reviewer to go to yet another site at some lengthy URL you’ve provided. Making the reviewer’s quest searching for a solution or remedy to one’s problem is made more tedious, time consuming and frustrating by the added task of manually entering your provided URL into another still search—which can neither be copied/pasted nor connect directly to your ‘recommended’ solution.
In my case, the provider is SPECTRUM. Come on…start providing real answers to legitimate complaints. No one wants to read how sorry the ‘Developer’ is to read about the reviewer’s difficult situation…blah, blah…mo’ blah…and then proceed to direct them to yet another site, to “learn more”. This isn’t complicated technology which Spectrum by the way is supposed to be a leading Internet/data service provider. Seriously?? I’m tired of paying the for poor quality and to get only lip service.
In my case, the provider is SPECTRUM. Come on…start providing real answers to legitimate complaints. No one wants to read how sorry the ‘Developer’ is to read about the reviewer’s difficult situation…blah, blah…mo’ blah…and then proceed to direct them to yet another site, to “learn more”. This isn’t complicated technology which Spectrum by the way is supposed to be a leading Internet/data service provider. Seriously?? I’m tired of paying the for poor quality and to get only lip service.
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Ready to CANCEL Spectrum!
I can’t count how many times I tried to use the app and it tells me I’m not subscribed. I’ve been subscribed for several years. I call every time it happens & there’s never really a solution. This evening I was told there’s a problem accessing the app pretty much throughout California.
I also found out the cable box must be turn on in order to access anything. I’ve been very sick in bed and had to get up and deal with this and get nowhere with the representative. When I subscribed, I asked Representative, if I could watch my recorded shows on my iPad. That is FALSE. It allows me to choose the show, but it wants me to go to the TV I already have connected to the cable box! It defeats the whole point. I’m sick in bed and would like to watch from my bed not my living room. It’s totally ridiculous!!
There’s been many other times I’ll be in the middle of watching a show and want to rewind what I’m watching and all of a sudden the cable box does something like disconnects for a moment and comes back & won’t allow me to rewind. Other times it’s rebooted in the middle of watching a show!
At this point it would be less frustrating to cancel altogether and stream everything!
I also found out the cable box must be turn on in order to access anything. I’ve been very sick in bed and had to get up and deal with this and get nowhere with the representative. When I subscribed, I asked Representative, if I could watch my recorded shows on my iPad. That is FALSE. It allows me to choose the show, but it wants me to go to the TV I already have connected to the cable box! It defeats the whole point. I’m sick in bed and would like to watch from my bed not my living room. It’s totally ridiculous!!
There’s been many other times I’ll be in the middle of watching a show and want to rewind what I’m watching and all of a sudden the cable box does something like disconnects for a moment and comes back & won’t allow me to rewind. Other times it’s rebooted in the middle of watching a show!
At this point it would be less frustrating to cancel altogether and stream everything!
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Response from developer
We're sorry to hear about any issues with the Spectrum TV app. For direct assistance, please contact us by private message on Facebook (m.me/Spectrum), Twitter (https://twitter.com/ask_spectrum). To ask a question or provide additional feedback, please visit https://community.spectrum.net/categories/troubleshooting-the-spectrum-tv-app ^RJR
Tired of being tired
Well I tried to watch app last night it still looked like I was watching stuff that was on the night before. I’m a trucker that has apple devices with everything I can have on my devices as far as speed but every time I’m on my spectrum app I seem to get buffering, black screen w/ voice or just nothing at all picture comes up and just freeze up no sound or anything I pay for this service and can’t even get all my channels as I do while I’m at home. Yes it is nice to get while I’m at home but I’m a truck driver and I’m not always at home if I was there I wouldn’t be able to pay my spectrum bill to watch anything. So figure out a way we can get better service or quality of product for what we pay for!!!!!!! (And if we could get our sports on app like at home would be great) wish I could get all my channels like at home!
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Response from developer
Thank you for taking the time to share your experience and provide feedback. If you need direct support, want to ask a question or provide additional feedback, please contact us on Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net).
