Think twice before using this service
I downloaded this free trial. Cancelled and just got charged for the seconded time. For one, I NEVER used any of the services, as it was too difficult to figure out. 2 times I have been billed after canceling. There’s no person to person support. The number tells you to chat online. The customer service was poor. Mainly Mathew. This “person” is probably not even a person. I want my money back from being billed again TODAY and Mathew continued to say he cannot refund and he cannot backdate a refund. Today is not a backdating issue. It’s today. Refund my money that you all illegally took. Customer service gets zero stars for being rude. Not the type of person I would want taking my customer complaints.
I just looked online at their reviews and they have 1.27 out of 5 stars. Not one positive review
Has been left in the past year. Also, there are more people that have experienced the same issue that I am dealing with. Seems to be a pattern.
Response from developer
Hello Jill This is not the experience that we wish you to have. Please feel free to message us at socialsupport@mail.metrofax.com with your account details and we would be happy to assist you in troubleshooting your account. ^MS