Leave a Review MetroFax
Think twice before using this service
BAD BUSINESS
I downloaded this free trial. Cancelled and just got charged for the seconded time. For one, I NEVER used any of the services, as it was too difficult to figure out. 2 times I have been billed after canceling. There’s no person to person support. The number tells you to chat online. The customer service was poor. Mainly Mathew. This “person” is probably not even a person. I want my money back from being billed again TODAY and Mathew continued to say he cannot refund and he cannot backdate a refund. Today is not a backdating issue. It’s today. Refund my money that you all illegally took. Customer service gets zero stars for being rude. Not the type of person I would want taking my customer complaints.
I just looked online at their reviews and they have 1.27 out of 5 stars. Not one positive review
Has been left in the past year. Also, there are more people that have experienced the same issue that I am dealing with. Seems to be a pattern.Show lessDeveloper Response
Hello Jill This is not the experience that we wish you to have. Please feel free to message us at socialsupport@mail.metrofax.com with your account details and we would be happy to assist you in troubleshooting your account. ^MSZero
I google free fqx and came upon this site metro fax i added myself for the subscription. When i went to download the app it does not let me register it immediately ask for name n password which i didnt have since i used google to fund it. When i call ofcourse theres no live person ive tried emailing no response now im stuck witht this subscription until they decide to answer my email zero starsShow lessDeveloper Response
Hello SteffanieR. Unfortunately, we do not have the option to subscribe directly to our mobile app. You can contact our sales representative or sign up directly from our website. Our Mobile app is a free feature of our Online Web Faxing service and should you require further assistance, please do not hesitate to message us at socialsupport@mail.metrofax.com and we would be happy to assist! ^RAUnable to cancel
I was unable to cancel my membership and had emailed them for an email confirmation. I was never received a reply back and was charged. I will have to contact my bank to block charges from this company. Very disappointed