Leave a Review MetroFax
Think twice before using this service
BAD BUSINESS
I downloaded this free trial. Cancelled and just got charged for the seconded time. For one, I NEVER used any of the services, as it was too difficult to figure out. 2 times I have been billed after canceling. There’s no person to person support. The number tells you to chat online. The customer service was poor. Mainly Mathew. This “person” is probably not even a person. I want my money back from being billed again TODAY and Mathew continued to say he cannot refund and he cannot backdate a refund. Today is not a backdating issue. It’s today. Refund my money that you all illegally took. Customer service gets zero stars for being rude. Not the type of person I would want taking my customer complaints.
I just looked online at their reviews and they have 1.27 out of 5 stars. Not one positive review
Has been left in the past year. Also, there are more people that have experienced the same issue that I am dealing with. Seems to be a pattern.Show lessjill jeezy
Developer Response
Hello Jill This is not the experience that we wish you to have. Please feel free to message us at socialsupport@mail.metrofax.com with your account details and we would be happy to assist you in troubleshooting your account. ^MSZero
I google free fqx and came upon this site metro fax i added myself for the subscription. When i went to download the app it does not let me register it immediately ask for name n password which i didnt have since i used google to fund it. When i call ofcourse theres no live person ive tried emailing no response now im stuck witht this subscription until they decide to answer my email zero starsShow lessSteffanieR
Developer Response
Hello SteffanieR. Unfortunately, we do not have the option to subscribe directly to our mobile app. You can contact our sales representative or sign up directly from our website. Our Mobile app is a free feature of our Online Web Faxing service and should you require further assistance, please do not hesitate to message us at socialsupport@mail.metrofax.com and we would be happy to assist! ^RAUnable to cancel
I was unable to cancel my membership and had emailed them for an email confirmation. I was never received a reply back and was charged. I will have to contact my bank to block charges from this company. Very disappointedTxjvvskbxcb
Excellent app but impossible to cancel!
The app works perfectly but after several attempts to cancel my membership through their “so call” intelligent assistance, the thing never cancels my membership. I sent emails and never got any answers and good luck trying to reach someone over the phone as they are never available to provide service to clients wanting to cancel. In short, save yourself time and a credit card number and use another app.Show lessJean-Pix
Developer Response
Hello Jean-Pix, online cancellation is available by following the steps on this link: https://www.metrofax.com/cancel should you require further assistance, please feel free to message us at socialsupport@mail.metrofax.com and we would be happy to assist! ^RATax accountant
The best decision I made. I am able access from anywhere and receive docs in timely manner. 👍AbdulManai
Just Joined
So for my job & kids school I have to fax things at least twice a week. I used another infamous app and was really disappointed after they charged my card and locked me out of the account coincidentally when I have to fax.MomOfTheBig5
Developer Response
Thank you so much for your wonderful feedback @MomOfTheBig5. We are very pleased to hear that our service provided you with convenience. Should you require any assistance, please do not hesitate to contact us at socialsupport@mail.metrofax.com and we would be happy to assist! ^RAExcellent Service
MetroFax is reliable and easy to use for sending, receiving and documenting fax transmissions. Highly recommendedJake E. Wheelright
Great Features But NOT HIPAA Compliant
I signed up for the free trial and it was easy to navigate on a web browser and via app.
I liked that I could send and receive faxes at an affordable price. And it was easy to cancel, unlike some other online faxing options. I would have kept my subscription but it’s NOT HIPAA compliant and I need to fax PHI. I was primarily planning to use this for Healthcare related faxing needs. But when I found out it wasn’t HIPAA compliant, I had to cancel my subscription.
Please make this service HIPAA compliant.
Please make the faxes via web browser, email, and APP, secure, encrypted, and HIPAA compliant. Then I would definitely come back as a customer! Thank you so much!Show lessILYBICD
Developer Response
Hello @ILYBICD. Thank you for your feedback and unfortunately, we do not offer HIPAA compliant services. Our service only offers TLS encryption for storage and e-mails notifications. However, our sister company https://enterprise.efax.com/ do offer HIPAA compliant services. For more information, please feel free to message us at socialsupport@metrofax.com and we would be happy to assist! ^RAThe app is good
I had to send some important paperwork and for some reason there is no staples we’re I came to visit and this app got me out of a fast one recommendedandy13483
Perfect
Sometimes people just do things right. This app is the result! Thx for having a solution for my problem 👍🏼KBuck22
