Leave a Review MetroFax
Happy customer
An amazing service however I do like the app more than using the service from the internet.God M&G
Dependable
I’ve been using this service for over five years. I’m pleased to say although I’ve run into a few bumps on the road, the customer service is reliable and fixes any issues in a timely manner. I’m not a heavy fax user but I’m happy with the service.Elenaraaaaaa
Developer Response
Thank you so much for your feedback Elenaraaaaaa. We are happy that you liked our service. Should you need further assistance, please do not hesitate to contact us at socialsupport@metrofax.com and we would be happy to assist. ^RAIf I could give zero stars I would
Ok so first off, it’s so hard to even figure out how to log in. They send you the phone number and password in an email once you sign up.. you don’t get to create one yourself.
Second, the one and only thing I did like is that you can upload pdf’s to fax over which makes it super easy BUT you can’t do more than one at a time
Third, the app crashes a lot
Fourth, it says you can cancel anytime but really you have to jump through hoops. I went to the settings and tried to click on my plan. Once I clicked on my plan, the entire app would crash and log me out. Ok? Weird right? I tried this 10 times it did the same thing every time. I finally went back to my original email from signing up where it says cancel anytime. I clicked on it and it reroutes me to a page with their customer service number or to start a chat with a customer service representative. I chose the chat service. Took literally minutes to even get a response and then finally once I “confirmed” my account, email and identity to be able to cancel they offered me a $7.95 downgrade for the same package to stay with them. I said no thanks then they offer $4 for 100 pages a month I said no thanks and then finally my account was canceled.. I just think that’s ridiculous and if I didn’t call or chat with them to specifically “cancel my account anytime” they would’ve kept charging me. You can seriously download FREE fax apps don’t pay for this oneShow lessDeanahTaylor
Developer Response
Hi ,This is not the experience we want you to have. We do provide 24/7 phone support at 1-1-888-321-3121 , live chat support as well as email support through the mobile App at ios@myfax.com. Should you still require assistance with your account, please message us directly at socialsupport@myfax.com and we will be happy to help. Thank you, ^DHIt works okay, but counterintuitive
The app is somewhat glitchy, but I found that their website, was easier to use. For some reason the app does not work well across other apps when you need to attach documents. ( I did adjust settings ) I could not access docs that were saved to the cloud or even google drive.
I had to put a document in my photos file to access it and attach it to a fax.
However, it did what I needed it to do. You just need to have the patience of a saint.Show lessLacooper68
Developer Response
Hello Lacooper68, we are aware of the issues of the app and we are currently working on a fix. However, accessing files from our metroFax app to cloud storage apps are not impacted. Please make sure that you are on our most latest version 5.4.2. Please message us at socialsupport@metrofax.com for further assistance. Thank you, ^RAApp No Longer Works
I’ve been using this app and desktop fax system for a few years now and it’s been fine. Unfortunately, now the app won’t even open on my phone I use this for mostly for insurance purposes for my business. What a HUGE disappointment.Craftylmp
Case manager
I agree with everyone else. You took a perfectly working system and messed it up. The desktop version doesn't even download all the pages and the mobile version I can't even open now. What a waste of my money.
Update: wish I could rate you a 0. Now I’m unable to upload my document to pdf while out in field. It only does it to jpeg. I am canceling MetroFax today.Show lessLyv33
Crashes
Crashed every time
Uninstalled & reinstalled many times
Read Niktas’ post & reinstalled without accepting face recognition
Didn’t crash
Sad MetroFax didn’t include this known issue in it’s FAQ for it’s customersJoseph_72
Crashes in iOS
Doesn’t function in iOS, crashes so frequently the only way to use it is via desktop. Which makes this application essentially worthless.zach99887766
Horrible customer service app does not work
This app has not worked for the last 7 months & yet they continued to bill me without refund. I sent several emails alerting support that the app crashes immediately upon opening and have not gotten 1 response. I finally called only to be told will not be given refund and that it does work. I went over with the rep that the app does not work at all and that the website crashes whenever a second attachment is added. Very disappointed in an app that use to work great.Show lesskat9243
I signed up today but the app on phone not working
I signed up today but the app on phone not working when I open it it closes right away
Not working very wellKahlo1
