Fast acting app developers! App works with cable provider now!
I had been signed into the MM app, but for some reason a couple of days later, the app signed me out and would no longer sign me in using my cable provider (Xfinity). I submitted the issue to the app developer within the App Store.
A couple of days later, I had a response from the developer AND I noticed that there was an app update in the App Store. Once I updated the app, I was able to sign into the app using Xfinity!
I appreciate that the developers are actually paying attention to the app performance and taking action when issues are submitted. This is a great app, and I am happy I have full access again!
A couple of days later, I had a response from the developer AND I noticed that there was an app update in the App Store. Once I updated the app, I was able to sign into the app using Xfinity!
I appreciate that the developers are actually paying attention to the app performance and taking action when issues are submitted. This is a great app, and I am happy I have full access again!
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Response from developer
Hello! Can you please reach out to our Customer Service team so they can gather more details from you? They should be able to help resolve your issue. You can reach them via E-mail: mmlivehelp@warnermedia.com; Phone: 855-5MM-LIVE (855-566-5483); X: @MMLive_Help
The NCAA tournament is greedy on an evil level
It seems the NCAA (and really every other sports organization) has decided that you’re not a sports fan if you haven’t deliberately purchased every possible sports viewing platform. I don’t have cable in my area. Streaming a la cart costs just as much. Having 1-2 hours of time per day to watch TV doesn’t begin to receive any value from that cost.
So here comes an app that “lets you watch every game” for free. For 5-10 minutes per day! Or if you’re already paying for cable. So with 1 minute to go in a tight game, the feed is cut. Never mind that I’m peppered with ads for the last 4 minutes. Ads before the coverage starts. Ads at media timeouts. Logos covering the screen.
This app is 39 seconds from deletion. Never to be considered again.
So here comes an app that “lets you watch every game” for free. For 5-10 minutes per day! Or if you’re already paying for cable. So with 1 minute to go in a tight game, the feed is cut. Never mind that I’m peppered with ads for the last 4 minutes. Ads before the coverage starts. Ads at media timeouts. Logos covering the screen.
This app is 39 seconds from deletion. Never to be considered again.
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App is unstable, wish it wasn’t
Given that this app is supposed to give you nonstop basketball action during March Madness, it would be the best app ever… If it weren’t completely unstable. It stops the live feed constantly, at least every 1-2 minutes it will stop playing. You’re then forced to hit the play button again, which typically triggers a new round of ads, so you’re missing 15 to 30+ seconds of game action every 2 minutes, at a minimum. It also keeps forcing me to login multiple times, again kicking me out of the app when my “free preview “is over, even though I’ve already logged in. If this app didn’t broadcast college basketball, I would’ve given it 0 stars. The potential functionality, format, user interface, and pretty much everything else are awesome… It just doesn’t work well.
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Response from developer
Hello, we are sorry to hear about your poor video experience. We are glad you enjoy everything else about the app. Can you please reach out to our Customer Service team so they can gather more details from you about your devices, software, etc.? You can reach them via E-mail: mmlivehelp@warnermedia.com; Phone: 855-5MM-LIVE (855-566-5483); X: @MMLive_Help
Won’t stay connected to Airplay
The CBS stream on the app won’t stay connected to Airplay. I’ve watched nearly every CBS game on the app, and each of the hundred times I’ve tried to connect to my TV via Airplay on multiple devices, it disconnects after a few seconds every time. I’ve officially watched more Capital One and “You need to try it first” Coke Zero commercials than actual basketball. The problem doesn’t end there. Even when trying to connect via HDMI, the video shuts off.
As someone who pays for Cable and can access the CBS games on my phone, and even pays for Paramount+, but not enough of the premium level to watch it via Roku, this is incredibly frustrating. How much do I need to pay CBS to be able to access these games on my TV? It feels like CBS is trying to intentionally disrupt my experience to either watch more ads or pay them even more outside of Cable and Paramount+ to access the CBS games on a devise larger than 5 inches across.
As someone who pays for Cable and can access the CBS games on my phone, and even pays for Paramount+, but not enough of the premium level to watch it via Roku, this is incredibly frustrating. How much do I need to pay CBS to be able to access these games on my TV? It feels like CBS is trying to intentionally disrupt my experience to either watch more ads or pay them even more outside of Cable and Paramount+ to access the CBS games on a devise larger than 5 inches across.
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I love the product it delivers but delivery needs improvement
I love that the app is here. I love March madness. It seems though the details get worse and worse every year especially using products in the Apple
Eco system. Digital transitions when using AirPods are pretty bad. Pull an AirPod out and you’re more than likely going to have to watch yet another C.O. Credit card commercial with its sub par repetitive humor. Push the audio to you HomePod an lose the video on your phone. Plug your Mac to an extended big screen, it’s likely to freeze and ask for a restart of the video. One game ends and it’s ready to switch you to the next feed, in 3, 2, 1… video feed problem please restart. I don’t think I’ve seen that transition work one time this tourney.
I’m here for it. It’s a good interface overall. I’m pro-March madness app. I love the push notifications (unless I’m behind for some reason). I’m gonna download it and use it every year. I’m just not going to trust it enough to make any normally easy digital transitions that any app should be able to make with ease, especially in the big moments of a game.
Eco system. Digital transitions when using AirPods are pretty bad. Pull an AirPod out and you’re more than likely going to have to watch yet another C.O. Credit card commercial with its sub par repetitive humor. Push the audio to you HomePod an lose the video on your phone. Plug your Mac to an extended big screen, it’s likely to freeze and ask for a restart of the video. One game ends and it’s ready to switch you to the next feed, in 3, 2, 1… video feed problem please restart. I don’t think I’ve seen that transition work one time this tourney.
I’m here for it. It’s a good interface overall. I’m pro-March madness app. I love the push notifications (unless I’m behind for some reason). I’m gonna download it and use it every year. I’m just not going to trust it enough to make any normally easy digital transitions that any app should be able to make with ease, especially in the big moments of a game.
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Response from developer
Hello! Thank you for being a fan, and thank you for your honest feedback. We apologize for the inconvenience you have experienced. We are actively addressing the AirPod issue you mentioned, along with some other improvements. We do hope we can change your mind as we continue to better the app and the overall fan experience. Enjoy the rest of the tournament!
Ads and bugs
No one will ever read this but the amount of ads you have to watch is infuriating, specifically whenever you start streaming a game they make you watch an ad to even get to the game whether they’re in a timeout or not and because of the number of bugs there are sometimes it just kicks you off a game and then you click it again and you have to watch another ad to start watching again it’s maddening. Like you pay how ever much to even get a tv provider so you can watch all the games and then you get over 50% of your watch time is ads to begin with and then they force you to watch an ad to even start streaming every time. It would be somewhat bearable if there were less tv timeouts, no ad at the beginning of any time you want to stream and less bugs. It also seems like they require more bandwidth to stream video than other apps, like even with fast internet you get a “connection strength not good enough to play video” message so often it’s so annoying. Please get your act together if you’re a multi billion dollar company that doesn’t even pay its athletes. Just sad
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Possibly the worst streaming experience?
I don’t know how this app has half a million positive ratings. Either they’re fake or these users aren’t using the same app.
Every single time I try to watch a game, both the audio and video feeds skip continuously. Throughout the entire game. It’s so disorienting and distracting that I have to mute the TV and watch the game without audio. It’s not my internet, I have a gigabit connection - I have no other issues with other live sports streaming apps. It seems to me like the infrastructure behind this app can’t handle the simultaneous load of processing live video inputs from multiple sources and then streaming it without packet loss. Somehow the ads play just fine though, no skipping there, gotta get that ad revenue!
Then there are the other issues mentioned in other reviews. The apps pops you out of a game with 20 seconds left on the clock. How has it not occurred to the developers of the sanctioned March Madness streaming application that the last 20 seconds of a game are often the most important? Absolutely wild.
Every single time I try to watch a game, both the audio and video feeds skip continuously. Throughout the entire game. It’s so disorienting and distracting that I have to mute the TV and watch the game without audio. It’s not my internet, I have a gigabit connection - I have no other issues with other live sports streaming apps. It seems to me like the infrastructure behind this app can’t handle the simultaneous load of processing live video inputs from multiple sources and then streaming it without packet loss. Somehow the ads play just fine though, no skipping there, gotta get that ad revenue!
Then there are the other issues mentioned in other reviews. The apps pops you out of a game with 20 seconds left on the clock. How has it not occurred to the developers of the sanctioned March Madness streaming application that the last 20 seconds of a game are often the most important? Absolutely wild.
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Suggestions in future versions
As someone who does not watch any college basketball games until March Madness, I am disappointed that there is not more information on individual teams. I would suggest adding basic data about each team if a team icon is selected. Include basic info like where the college is located (city, state), how many students attend, how many times the team has been to March Madness, the highest rank they have finished in the tournament in past tournaments, and the last year they qualified for March Madness.
Also maybe add live updates to scores as the game progresses every 5 minutes or so instead of just having “live” on the games in progress on the bracket page.
Also maybe add live updates to scores as the game progresses every 5 minutes or so instead of just having “live” on the games in progress on the bracket page.
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Cannot log in to cable provider
This app would be great, but it is not allowing me to log on to my cable provider. All I get is the limited preview. I do not think it is a provider issue because none of the provider links work. There is just a spinning wheel.
Update
Turns out my iOS settings had signed out of my TV provider account. Once I signed back in in the iOS settings, everything works. Still, the app says that you can sign in with a provider in Settings (within the app), but that does not work. I am changing my rating from one to four stars. It would be five stars if the TV Provider setting worked right!
Update
Turns out my iOS settings had signed out of my TV provider account. Once I signed back in in the iOS settings, everything works. Still, the app says that you can sign in with a provider in Settings (within the app), but that does not work. I am changing my rating from one to four stars. It would be five stars if the TV Provider setting worked right!
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Response from developer
Hello! Thank you for your review. Connecting your TV Provider can be tricky sometimes, especially when it comes to using a TV Provider in your iOS device Settings. If you have any trouble in the future, please reach out to mmlivehelp@warnermedia.com and we will happily walk you through any steps you need to take!
Doesn’t the NCAA want viewers?
Depending on where you live in the country, you may not have access to all of the cable companies that the big cities do. We have fubo which is fine, but it does not have TNT or TBS or TRU TV. Acquiring those channels for live broadcasts should be stupidly simple, but it is not. I do not have a service to which I can add the channels. So once the free trial expires, so does my viewing. The NCAA site and app are fine but the free trial period is annoying and needless. The NCAA can share viewing data with the stations which they can use to sell ads for next year. Also, the site and the app have a conflict with multiple brands of smart TVs. The game plays for half a second and then a notice pops up that says the broadcast is incompatible. Obviously it is compatible or you couldn’t see it for even the half second. Tech is supposed to make our lives easier and more fulfilling. The tech related to this tournament does neither.
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