BeyondTrust Rep Console User Reviews

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Won't work at all now with IPhone

This app was bad when it worked. Horrible interface and workability. Now you've really done it though and made it so it doesn't interface with iPhone at all. Nice JOB!!!

No more laptop

I can get away with just my phone. I don’t have to have a little backpack with my laptop all the time.
Absolutely love this app!

Trackpad/Mouse support

Come on, guys. Trackpad and mouse support on iPadOS has been out for well over a year now. Probably longer than that. Time to get with the program. VMWare Horizon works like a champ with trackpad, as does Microsoft RDP, and I believe TeamViewer. This omission is pretty painful, in 2023.

Right click doesn’t exist at all

The recent update fixed the curser issue, only partially. The right click is not working at all. There is no way to support our remote users without the right click.

Close to useless

You can’t use finger or stylus to control anything. You have to literally move the onscreen mouse cursor to control users’ computers. And most of the times it is not responding even though you move the cursor to it. For example, you can’t just tap the X or use the stylus to click on it to close the Windows Explorer or any open Windows, you have to move the on screen cursor to the X then tap on it to close it. And most of the time it is just not responding. Useless app and very frustrating to use.
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pointer position - iphone 14 iOS 16.4.1 (a)

PLEASE FIX!!!!asap - last fix was 7 months ago
we are willing to pay for the fix
great app!! πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»

Bring back the old version.

Mouse is absolutely terrible. Works 20% of the time.
Everything was great before the latest update. Wish I could roll back to the old version.
Thousands upon thousands spent each year and this is what we get. Someone really needs to look into this. Glad I’m not the only one with mouse functionality issues based on other reviews.
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Update Terrible

Previous version is awesome; please roll back. Mobile is terrible.

Mouse pointer is still broken in 3.12

Mouse pointer is still broken in 3.12 with precision mode on or off. Clicks in windows jump points happen slightly below where the mouse is pointing, making this unusable for support. One has to wonder if this is being tested before being rolled out.

It’s too bad because this used to be an amazing tool for remote support.
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Worst update to an app ever

What can I say? You took something that worked and made it useless. If I could go back to the previous version I would.

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