Completely Neutered
This use to be a great app, but after an update you can’t use it anymore. There’s barely any functionality and it is super buggy.
Fix your APP
This is ridiculous, our company had to have bomgar working remotely to fix things and I’m sure they pay for it. Why hasn’t their been a fix on the phones? Completely unexceptable !!!! Worked fine before this new update! FIX YOUR APP!!!!!!!!
Went from Awesome to Crap
Loved using this app for years! Then recently complete junk, what happen? Using the ipad no longer works to jump too clients, none of the controls work, mouse, onscreen keyboard..etc
New update still broken
New update still hasn’t resolved log in issues
SAML Authentication working now!!!
App has been fixed!!! Great app now!
Maybe if it worked…
After logging in successfully via SAML, it just stays on the login screen, can’t do anything after that. Useless.
Not working
Not working after update was working perfectly
Login is broken
SAML login is completely broken, can’t use the app at all.
Worst update ever! Completely broke SAML login so the app is useless now
I used to use this app almost every week from my phone when I wasn’t at my Mac or PC to remote in to someone’s computer. Since the update, it just gives me a green check mark on a white screen when I try to log in with SAML which is the only way we have set up to log in. I really wish this app still worked and you guys stuck the methodology of “if it ain’t broke, don’t fix it!”
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Latest Update Terrible
Update: wow, you took an app that actually functioned and broke it entirely. I cannot actually jump to a client. It just says “start screen sharing” and that’s it. Being able to jump to a customer using my iPhone is a must and you have forced me to begin searching for an alternate method. I cannot believe people still have jobs after releasing this crap. A thousand dollars says the entire development team is off-shore.
I have been using Bomgar / BeyondTrust since 2008. I still have the rackmount server and it has always been amazing. It revolutionized my business and I could not work without it. Lately, I have noticed many vendors designing things with what appears to be staff that never actually use whatever they’re designing and this latest update is another example. Who designed this?!? I could care less about making it pretty…what I do care greatly about is actually being able to see the names of the jump clients I am trying to connect to (as all previous versions allowed). What Mensa candidate thought it a good idea to remove the computer names and only show “active (online)” which does us no good especially when there are 400 of them! Sure, we can search for a name, but why ADD a step to what was a simple process in the past?? What a complete failure and why don’t you ASK your users and clients before redesigning a tool that is used daily. Given the price of your products you would think the customer would be top of mind.
I have been using Bomgar / BeyondTrust since 2008. I still have the rackmount server and it has always been amazing. It revolutionized my business and I could not work without it. Lately, I have noticed many vendors designing things with what appears to be staff that never actually use whatever they’re designing and this latest update is another example. Who designed this?!? I could care less about making it pretty…what I do care greatly about is actually being able to see the names of the jump clients I am trying to connect to (as all previous versions allowed). What Mensa candidate thought it a good idea to remove the computer names and only show “active (online)” which does us no good especially when there are 400 of them! Sure, we can search for a name, but why ADD a step to what was a simple process in the past?? What a complete failure and why don’t you ASK your users and clients before redesigning a tool that is used daily. Given the price of your products you would think the customer would be top of mind.
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