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  • Money Down the Drain

    With your decision to switch to a subscription model, I can no longer access the image packages I purchased in the earlier version of iScape. I opened up my iPad app last week, and found out the hard way (after my design crashed when I tried to save it) that you had abandoned the earlier version I had invested in. It appears you aren’t giving any credit for those earlier investments your customers made. Not only is that a terrible marketing decision, but it shows a lack of integrity and customer loyalty that I think should be pointed out.

    To add insult to injury you also sent an invalid link asking me to use it to confirm my email. Neither Safari nor Google can open it.

    You have a good product that deserves at least 4 stars for product development, but companies are judged on so much more than product.
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    Developer Response

    Hi Miyako2, thank you for your feedback. We want to make things right. You should be able to restore all purchases from the previous app and access everything you purchased. The business model change to a subscription did/does have some growing pains. We did offer all our existing paid customers 50% off as a way to compensate for their past purchases. This promotion ended ran from January 11th to March 15, 2018. If you contact us we can make this right. Please reference this conversation when you contact us. Thanks. https://iscapeit.com/contact-us/

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