DBS IDEAL Mobile User Reviews

DBS IDEAL Mobile

DBS Bank Ltd

Business

Finance

Top reviews

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Doesn’t work much of the time

Very very glitchy

Expat-Singapore

15 days ago

Response from developer

Dear Expat-Singapore. We apologise for the inconvenience you have experienced to use our DBS IDEAL Mobile app. It will be great if you can share more information with us on the issue that you encountered. You can contact our DBS BusinessCare Hotline for us to look into this.

I am very grateful for Hakim’s guidance and patience today.

Nicholas Doggett Kestrel Maritime Asia Pte Ltd

Nick Doggett

5 months ago

Response from developer

Dear Nick Doggett. We thank you for your 5 Star review of our staff. We have forwarded your feedback to the relevant team. Please contact DBS BusinessCare should you need further assistance.

App updated! Still not working!

I have updated the app and still not working! My iOS version is 17.4.1! Please, correct it!

RVG2020

7 months ago

Response from developer

Dear RVG2020. We apologize for the inconvenience you have experienced on the IDEAL App. It will be great if you can share more information with us on the issue that you encountered. You can contact DBS BusinessCare Hotline for us to look into this

Make this process easier to use.

Honestly, this is just way too complicated. Please make this app easier to use.

stam8888

a year ago

Response from developer

Thank you for sharing your feedback with us, stam8888. It will be great if you can share more information with us on the IDEAL App usage issue that you encountered. You can contact DBS BusinessCare Hotline for us to look into this.

Stmts can’t be auto generated and emailed

At eom

FreddieBBB

a year ago

Response from developer

Thank you for sharing your feedback with us, FreddieBBB. It will be great if you can share more information with us on the issue that you encountered. You can contact DBS BusinessCare Hotline for us to look into this.

Buggy

App is very buggy - slow & jumpy. Grinds to a halt when asks for verification on the app while using the app.

Jaune Maillot

a year ago

Response from developer

Thank you for your review Jaune Maillot. It will be great if you can share more information with us on the app slowness that you encountered. You can contact DBS BusinessCare Hotline for us to look into this.

Transfer

Can’t believe how difficult it is to log in and transfer funds.

@gmac1

2 years ago

Response from developer

Dear @gmac1, we apologise for the inconvenience you have experienced. Please contact DBS BusinessCare Hotline if you still encounter the issue.

Facial recognition

Every time I set up facial recognition to login it switches itself off after a few days and I’ve done this six or seven times

I’ve also spoken to customer service and deleted and uploaded the app, and reset it on three occasions

Bridges202300

2 years ago

Response from developer

Dear Bridges202300, we apologise for the inconvenience you have experienced. We had rolled out the new app version to solve this. If you still encounter the issue, please contact DBS BusinessCare Hotline for further assistance.

Slow, keeps forgetting my ID

The app is slow, it makes my iPhone 12 Pro hot while running, has a keyboard with massive delay and most annoying of all, every 2-3 days it forgets my username and password. With the latest update, I need to log back in, rurn on the Face ID sign in (which triggers a flood of emails from DBS). Then a couple of days later I have to do this again! :(

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eugeniof

2 years ago

Response from developer

Dear eugeniof, we apologise for the inconvenience you have experienced. Please contact DBS BusinessCare Hotline if you still encounter the issue.

Ideal .. attempting to place a fixed deposit

I get a “generic error” and have been unable to place a deposit. I reported it over 1 MONTH AGO and have no progress on fixing it.
If you are going to stop have account reps and forcing customers to use IDEAL the you are responsible to make IDEAL work .
Sad . Not the “ best bank”.

Tjg512

2 years ago

Response from developer

Dear Tjg512, We apologise for the inconvenience you have experienced. Your feedback is currently being reviewed by our product team. If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline.