DBS IDEAL Mobile User Reviews

DBS IDEAL Mobile

DBS Bank Ltd

Business

Finance

Top reviews

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Need to jot down challenge - too long to remember

SMS Message takes too long to come

Dont really understand how to approve.

Worst UX ever

Symanter

3 years ago

Response from developer

Thank you for sharing your feedback with us, Symanter. Your feedback on the mChallenge is currently being reviewed by our product team. If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline.

Cumbersome and constantly resets

This app is useless. It constantly locks me out, saying my password is invalid when it isn’t. Every time to date I’ve used it I’ve had to call the bank to do a complete reset. I’d seriously just rather sign cheques than have to wade through the most cumbersome app ever built. Given the consumer banking app is so good, what on earth happened between the build of that and this? Start again, DBS!

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mynicknameistakenalready2

3 years ago

Just awful

The app is buggy and instructions for finding simple things like eStatements are unclear and ineffective.

I will be moving my money somewhere else and encourage you to do so, too.

Mr Moogley

3 years ago

Response from developer

Dear Mr Moogley, we apologise for the inconvenience you have experienced. Please contact DBS BusinessCare Hotline if you still encounter the issue.

Not enough time for OTP entry

Appalling bad and over engineered

G0 F1SH

4 years ago

Xtremely convenient and easy to use

Love the QR code convenience factor and how easy it is to set up for multiple payees. Payroll was easy to set up as well. Instructions were self explanatory and when I needed to switch screens loved the prompt bar that allowed me to navigate back to account. When filling out forms I was very glad not to be timed out if I needed some time to figure out correct acct payee information.

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echiew0981

4 years ago

New Interface Not Good

New interface/redesigned app has more clicks, is more confusing, and contains less relevant info. I can’t find one thing I like about it.

DouglasRyan

4 years ago

Response from developer

Thank you for sharing your feedback with us, DouglasRyan. Your feedback on interface is currently being reviewed by our product team. If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline.

Approval

Easy to use

CoC fanboy

4 years ago

Response from developer

Sincerely appreciate your review, CoC fanboy. Cheers!

Excelent

Good job

china lucky

4 years ago

Response from developer

Thanks for your support, china lucky!

Problem on iPhone 12 Pro Max

Like the functionality of the App and think it is one of the better banking apps.
However having real problems on my new iPhone. It works fine on my previous models.
The phone heats up as soon as the sign in is complete and then after I start getting 'hanging problems' in the OS.

The Saint9