DBS IDEAL Mobile User Reviews

DBS IDEAL Mobile

DBS Bank Ltd

Business

Finance

Top reviews

Most RecentHighest RatedLowest Rated

Terrible

Breaks down constantly and needing to be reloaded.

bexter101

4 years ago

Response from developer

Dear bexter101, We apologise for the inconvenience you have experienced. We had rolled out the new app version to solve this. If you still encounter the issue, please contact DBS BusinessCare Hotline for further assistance.

Very poor app

App is crashing always - not able to use the banking services effectively and the customer service is also very poor .

DBS Account holder

4 years ago

Response from developer

Dear DBS Account holder, We apologise for the inconvenience you have experienced on the IDEAL Mobile app. Please contact DBS BusinessCare for further assistance.

Confusing

Very difficult to use. Not user friendly at all

ilksan

4 years ago

Response from developer

Thank you for your review ilksan. It will be great if you can share more information with us on the issue that you encountered. You can contact DBS BusinessCare Hotline for us to look into this.

App released on 8 Sep 2020 doesn’t function

After updating the app keeps saying SSL ERROR and is unable to function. Had no issue w the prior version.

BGhows

4 years ago

Response from developer

Dear BGhows, We apologise for the inconvenience you have experienced on the IDEAL Mobile app. We had rolled out the new app version to solve this. If you still encounter the issue, please contact DBS BusinessCare Hotline for further assistance.

App is great but unreliable

App is convenient and great as a stand-alone on the phone but when I try to use it to authenticate login on comp, it only works 60% of the time. :(

S-LW

4 years ago

Response from developer

Thank you for your positive comment on our IDEAL Mobile app! We have also forwarded your feedback regarding to Login Authentication to our product team for the review.

Doesn't open

I have an iPhone 11 with latest iOS. This App doesn't open. In order to use I need to delete the app and re install. Happened a few times now in a row. DBS, please fix!

Samhk8888

5 years ago

Response from developer

Dear Samhk8888, We apologise for the inconvenience you have experienced. We had rolled out the new app version to solve this. If you still encounter the issue, please contact DBS BusinessCare Hotline for further assistance.

Continuing my review responding to the DBS

I reported that overseas mobile number doesn’t work. DBS replied it works. Today I had a chance to approve. Still it didn’t work. DBS, if you read this, please fix the problem first and respond instead of just repeating the same answer that it works blindly.

namagile

5 years ago

Response from developer

Dear namagile, We apologise for the inconvenience you have experienced. Overseas mobile numbers are able to receive SMS OTP and usage of the IDEAL Mobile App. If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline.

Outstanding so far

I’ve had accounts in multiple countries and since starting my business in SG this is by far the best, most efficient and user friendly system I’ve ever experienced

TrainElite 2011

5 years ago

Response from developer

Thanks for your positive feedback, TrainElite!

Worst banking app ever used

The app is terrible. Poorly designed. Approval of transactions require switching back and forth between app and sms. This is literally the worst banking app I have ever used.

Senor Plow

5 years ago

Response from developer

Dear Senor, We apologise for the inconvenience you have experienced on the approval process. Your feedback is currently being reviewed by our product team. If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline.

App review

It’s very clunky to locate functionality.

Riv Man

5 years ago

Response from developer

Thank you for sharing your feedback with us, Riv. Your feedback on the user experience is currently being reviewed by our product team. If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline.