UniBank Mobile Banking User Reviews

UniBank for Savings

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Useless app

Does checks and transfers fine. But on a daily bases when I want to check my account I can’t quickly read what the transactions are because everything is labeled (FIS) and the actual vendor name gets cut off on the screen- until you spend the time to click every transaction just to read it. For some awful reason you only show transactions for 30 days at a time which is useless. It takes 5 thousands buttons for me to figure out how to change it because it’s hidden in a million drop down menu.

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jakcoeslxhew

a year ago

Convenient

Quick and easy to use

Jay7749

2 years ago

Response from developer

Thanks for taking the time to leave a comment Jay! Glad to see you're enjoying the app!

Was working great until today

Keeps telling me that my device is jailbroken and will not let me open the app.

HPDarkness

2 years ago

Response from developer

HPD - Could you give our Customer Care Center a call on this - 800.578.4270. We have not seen this issue with other users - hopefully we can find a quick resolution for you. (and apologies for the late response.) Thank you! 6/23 update: Have you been able to get in HPD?

Great bank

I have been banking with UniBank for over 15 years They have always provided me with great service. My account was hacked several times and each time I was notified and my card was frozen until I could get to my branch office where it was replaced right then and there. I recommend this bank to anyone and everyone I meet.

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onthespotdot

2 years ago

Works great ! Great local bank with community support !

Great local bank

Mikeybro1977

2 years ago

Response from developer

Thanks for taking the time to comment Mikey!

Last update over a year ago

This app has a lot of work to do. With biometrics you don’t need to have the additional security questions. Entered it wrong once with a simple typo and now I’m locked out of my account and no 24/7 help. Also just very basic experience with mobile banking. Would be nice if the notifications of things that happen with your account were indeed that notifications and not emails. Those are just some of the improvements that are needed.

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kyle71092!

3 years ago

Response from developer

Kyle: Since your original review comments, and our response, the bank has released an upgraded version of the app that we hope is more to your liking. Notifications continue to be available via text message and biometrics and challenge questions are part of the layered security to keep your accounts safe. The Customer Care Center is open Monday - Friday, 8:30am-6:00pm and Saturday 8:30am-1:00pm. Thanks again for your commentary - we certainly hope we can get your score higher!

Moving to Bank of America

At least FaceID works consistently on Bank of America. Never seen an mobile app degrade as much as the Unibank app.

erikchrist1

4 years ago

Constantly have issues

I followed their instructions and tried everything they suggested but this app always has bugs. It’s the worst banking app I use. The bio metric authentication is exceedingly frustrating. Each time I reset it it works maybe twice and. Than will not load anymore. When you close the app it doesn’t log you out. Next time you log in you get a page that says your session has expired and literally have to log in a second time.

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BrianO'H

4 years ago

Response from developer

Brian: A fix for the TouchID/FaceID and session expiration issues was released in December. Please ensure the app is updated. We can certainly help with any issues - just call 800.578.4270 and we assist. Thank you for banking with UniBank! UPDATE 2/22/21: Just checking if the fix helped resolve the issue you were seeing? Update 10/21/22: We've just updated the look of the app - what do you think?

It’s fixed!

The last patch (12/21/20) seems to have fixed the bugs so am happy to give it 4 stars.

Jemm1331

4 years ago

Fix!!

Always says my sessions expired please log back in and this is after logging in and I try again same thing also sometimes it says network error and my signal is fine and everything. I end up having to uninstall and reinstall the app! Very frustrating!

alicia4106