Leave a Review UniBank Mobile Banking
Convenient
Quick and easy to useJay7749
Developer Response
Thanks for taking the time to leave a comment Jay! Glad to see you're enjoying the app!Was working great until today
Keeps telling me that my device is jailbroken and will not let me open the app.HPDarkness
Developer Response
HPD - Could you give our Customer Care Center a call on this - 800.578.4270. We have not seen this issue with other users - hopefully we can find a quick resolution for you. (and apologies for the late response.) Thank you! 6/23 update: Have you been able to get in HPD?Great bank
I have been banking with UniBank for over 15 years They have always provided me with great service. My account was hacked several times and each time I was notified and my card was frozen until I could get to my branch office where it was replaced right then and there. I recommend this bank to anyone and everyone I meet.Show lessonthespotdot
Works great ! Great local bank with community support !
Great local bankMikeybro1977
Developer Response
Thanks for taking the time to comment Mikey!Last update over a year ago
This app has a lot of work to do. With biometrics you don’t need to have the additional security questions. Entered it wrong once with a simple typo and now I’m locked out of my account and no 24/7 help. Also just very basic experience with mobile banking. Would be nice if the notifications of things that happen with your account were indeed that notifications and not emails. Those are just some of the improvements that are needed.Show lesskyle71092!
Developer Response
Kyle: Since your original review comments, and our response, the bank has released an upgraded version of the app that we hope is more to your liking. Notifications continue to be available via text message and biometrics and challenge questions are part of the layered security to keep your accounts safe. The Customer Care Center is open Monday - Friday, 8:30am-6:00pm and Saturday 8:30am-1:00pm. Thanks again for your commentary - we certainly hope we can get your score higher!Moving to Bank of America
At least FaceID works consistently on Bank of America. Never seen an mobile app degrade as much as the Unibank app.erikchrist1
Constantly have issues
I followed their instructions and tried everything they suggested but this app always has bugs. It’s the worst banking app I use. The bio metric authentication is exceedingly frustrating. Each time I reset it it works maybe twice and. Than will not load anymore. When you close the app it doesn’t log you out. Next time you log in you get a page that says your session has expired and literally have to log in a second time.Show lessBrianO'H
Developer Response
Brian: A fix for the TouchID/FaceID and session expiration issues was released in December. Please ensure the app is updated. We can certainly help with any issues - just call 800.578.4270 and we assist. Thank you for banking with UniBank! UPDATE 2/22/21: Just checking if the fix helped resolve the issue you were seeing? Update 10/21/22: We've just updated the look of the app - what do you think?It’s fixed!
The last patch (12/21/20) seems to have fixed the bugs so am happy to give it 4 stars.Jemm1331
Fix!!
Always says my sessions expired please log back in and this is after logging in and I try again same thing also sometimes it says network error and my signal is fine and everything. I end up having to uninstall and reinstall the app! Very frustrating!alicia4106
Unusable for 6 months now
Have had to go on the safari app and login thru the website because this app doesn’t load for me.
Probably just going to delete- the mobile website seems to be just as good as the app was (from what is remember months ago)Laxdude17
