ODP Business Solutions User Reviews

Office Depot, Inc

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No discount program card in the app

I downloaded the app so that I would have the store discount card. Went to pick up my items and was told could not get the discount because I do not have the card. Seems like a simple thing to put your merchant card on the app. Costco does thisSam’s Club does this. When I was on the website ordering my products it said to download the app so that I would have my card on the app. There is no card on the app.

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Snakecharmer33

5 months ago

Terrible App

Twice I have had to reset my password and each time I’ve tried to reset it, it tells me the email address I used was incorrect, which is false. Not to mention, talking to a call center in a foreign country with an individual that I can barely understand and who doesn’t understand my issues was the worst experience. The only reason I use this app is because the direct selling company I’m associated with says this is one of their preferred vendors. I will be letting them know how difficult it is to utilize the app.

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Mkcrush

10 months ago

App does not load ever

I have been using this app to purchase various work related items and as of recently I can’t even use the app because it does not load ever. I have tried everything there is and the effect is always the same, the apps stays loading forever

Abdel_224

a year ago

Response from developer

Hi customer, Sorry for the inconvenience. Could you please update to the latest version of the app and let us know if you are still facing the same issue. Thank you!

Worst rewards program out there

I got a “free” membership through my chamber of commerce, which seemed great since Office Depot is right around the corner. However, this app is absolutely maddening to use - I’ve wasted more time and haven’t gotten the discounts I should due to the app failing all the time. It logs you out all the time - doesn’t auto fill the right password so you always have to reset - isn’t synced with the store (you can’t simply read them your account #, email, or phone to get your discount). And this new update completely hides the one number that did work for me (not the account #, another 14 digits long number). Yeah… like, what? Absolutely bananas. Who are these people rating this 5 stars…? Gotta be bots. And emailing anyone for support has been no help whatsoever.

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The NicH

2 years ago

Response from developer

Please open the app and check whether you are able to see the SDP tile in the home screen. If yes, please tap on it to see the QR code and get your special pricing in the store. If you are still not able to see the QR code, please reach out to us via mobileappsfeedback@officedepot.com and we will be glad to assist you. Thanks for your patience!

Prices are higher on app than store

I searched for a 3 drawer file cabinet on the app and it was $56 on the app than the store website.

P in SATx

2 years ago

Facepalm…

Why can’t you guys get this right?
1st: Can’t add anything to the cart because literally everything says it it out of stock AND not available for delivery. But go to the website and everything is fine.
2. WHY on earth is there no option to pick up our order vs having it shipped? This has been the problem with your app for years and I cannot believe with this recent update, that it hasn’t been addressed.

I resolve to just go to the website to place my orders because it is much more efficient. I don’t know what the purpose of this app is right now. You’re *almost there*, just get it together already and listen to your customers.

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iGoodnessGracious

2 years ago

Response from developer

Hi Customer, Sorry for the inconvenience. We added the pickup option to the ODP app with the latest release. Please install the latest version of the app to see the pickup option in product, cart and checkout screens. and, there is a filter in the search results page to filter out the out of stock items. Please do check it out

Can’t log in

Have spent 45 minutes going back and forth between the pc and app. App would never let me log in. Piece of junk

i'mtryingtowin

2 years ago

Response from developer

Sorry for the inconvenience. Are you able to login now? If not, please reach out to us at mobileappsfeedback@officedepot.com and we can investigate on this. thanks!

Something always out of stock

Although Office Depot ODP is a partner store, they’re always out of stock of almost everything. Shopping is difficult

cooliob4u

2 years ago

Response from developer

Hi Customer, Sorry for the inconvenience. Please install the latest version of the app to see the 'In Stock' button in the search results page. Tapping on the 'In Stock' button will filter out all the out of stock items. please reach out to us at mobileappsfeedback@officedepot.com if you are still facing the same issue.

“Lousy piece of code” - former web testing engineer

I tried to create an account for my home business because I need some printing done. I finally asked my husband - who spent 17 years as a web testing engineer at Microsoft - to take a look. He spent an hour and was at the point of profanity before giving up and pronouncing it “a lousy piece of code.” I’d say that if a testing engineer that spent nearly two decades breaking one of the biggest name websites around says the code is no good… it’s probably no good.

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CS251

2 years ago

Rip off-can’t send documents to Office Depot anymore and pick them up

Can’t send items to Office Depot anymore and then pick them up. Have to ship it and costs an extra $10.

llund2020

2 years ago

Response from developer

Sorry for the inconvenience. There is no store pickup option in the app currently but you can do this via https://www.odpbusiness.com/. We will be adding this option to the app shortly. We will keep you posted once the feature goes live. Thanks!