Leave a Review Atlantic Union Bank
Robbery
I live on a budget. And I have asked Atlantic Union way back when I started my account that if money is not there do not pay anything, you can reject the payment. but they are quick to charge you $38 on something as simple as point $.99 for cloud payment just so they can make this money and it doesn’t make any sense if I was to purchase something and only had a dollar in there they would decline it then but no, they wanna rob the poor. I will be closing my account because I am not one that you will get rich off of ever since the pandemic y’all have lost y’all minds too.Show lessWhat Nah
Excellent Banking App.
Atlantic Union Bank is Excellent to do finicial business with. Friendly, Helpful people at every Branch. Their Banking App. works great and has all the features that you would need to manage your banking accounts.
It’s very easy to use. Even shows all Atlantic Union and affiliated Banking locations; from ATM’s to Full Service Branch Locations. Even allows you to keep track of your Credit Score.Show lessParamedic04
Secure log in not working
I’m getting back into my app after a little while and I had to do a password reset. I got that a figured out but when I do the secure log in there is only a Call Me option and the menu on the phone call does not register any button presses for any option. I already know this isn’t a flaw with my phone because I navigated other menus just to get my password reset over the phone. So what is going on?? Please fix.Show less…34211058
Developer Response
Hello, thank you for reaching out. We are sorry to hear that your are experiencing this challenge. If you have been able to get into your profile, please be sure that you have text enabled for security options within the settings tab. If you have been unable to login or still facing this issue, please reach out to us at 1-800-990-4828 and a teammate will be happy to help troubleshoot. Thank you and have a great day! -ReneePoorly run bank
So the app quit working at the beginning of April so I couldn’t check my account. I received a birthday check from my father. With no notice my branch was closed down. I had to drive for almost a half hour to the next branch only to be told my account was overdrawn and my birthday check from an actual banker with another bank(my dad) would not be able to be deposited for a whole day after depositing it with them. I now hate this bank and will be leaving them. This bank cannot be trusted with any of your money.Show lessVegaschops
Developer Response
Hello, thank you for sharing. On April 1, 2023 we were experiencing some technical difficulties with our online banking and worked closely with our vendor to resolve the issue on the same day. We apologize for any inconvenience that this may have caused. If your app is still not functioning properly, we would be happy to help troubleshoot with you. We are sorry to hear that your branch was closed on the day of your deposit and that you encountered some difficulty with processing your deposit. When a check that is not drawn on us is deposited, the funds are made available on the next business day. More information regarding when funds are made available can be found on our website at https://www.atlanticunionbank.com/personal/how-your-account-works/when-your-deposit-will-be-available. We hope that you continue your relationship with Atlantic Union Bank and would love to discuss this further with you if interested. Please reach out to us at 1-800-990-4828. Thank you and have a great day! -ReneePhoto Deposit of Checks stopped working
So recently (after the last update?) both my wife and I are unable to deposit our checks using the app and camera on iPhones using the latest versions of iOS and the app. Once we enter the amount of the check we’d like to deposit the app goes into a holding pattern asking up to turn our phones to another position. Nothing but quitting and offloading the app with exit this bug.Show lessSmlbound
Developer Response
Hello and thank you for sharing. The newest iOS 16 update is causing some issues with the AUB app when customer's are attempting to process a mobile check deposit. Most customers are still able to process their deposit when rotating their phone to the right versus the left. If you are still unable to process the deposit, please reach out to our Customer Care Center at 1-800-990-4828 and a teammate will be happy to help troubleshoot. We are sorry that you are experiencing this inconvenience. Thank you -ReneeRotate device to continue
Update - this is still a issue and no one cares. It’s no good to me to have a bank I cannot access. It’s been over a month if y’all do t care I’ll take my business elsewhere.
This app isn’t working to deposit checks. I’ve tried everything and the screen won’t rotate to take a picture.Jesseea
Been great for years, deposit doesn’t work anymore
I’ve used this app for years and never had any complaints. I recently noticed that when I go to deposit a check the app just won’t let me take a photo of my check and I’ve done everything to try to fix it and I’m not sure what else to do! Now I’ve got all these checks and I can’t deposit them in the bank because I don’t live near a branch.Show lessgs82901
Developer Response
Hello and thank you for sharing. We are aware that the recent iOS16 update is causing this difficulty when customers are attempting a mobile deposit. Please try rotating your phone to the right versus the left which has been working for most customers. If you are still experiencing this issue, please reach out to our Customer Care Center at 1-800-990-4828. As an alternative as you do not have a nearby branch to visit, you may mail the checks to the nearest branch for assistance. We are truly sorry that you are experiencing this inconvenience and hope to have a permanent fix soon. Have a great day! -ReneeMobile Check deposit isn’t working
Says rotate screen, and won’t let me take photos of the checks. I do this every week. Has become a huge hassle. Sometimes it works after playing with it for a while, sometimes it doesn’t. Ugh!!!!matt22556
Banking
I live in Doswell Va. I bank at several different locations, Ashland and Ruther glen. Very very impressive employees. Always greet people and make sure they accommodate what ever business needs to be conducted. Thank you for excellent customer service.dayvid19
Mobile deposit doesn’t work
iOS 16, iPhone 13: whenever I use mobile deposit it asks me to rotate my camera to take a photo. I rotate my phone in the orientation it wants, and the app doesn’t recognize that I have rotated my phone.
This has been a problem for over a month. Mobile deposit is the only worthwhile feature for AUB’s mobile banking system and it doesn’t even work.Show lessbobbyaapl
