Leave a Review Lightspeed Pocket (S)
Reliability is not here
Your business needs reliable products that work, not something that is so intermittent that customers walk out as you try to get the app to connect with the card reader. All of the Bluetooth functions are unreliable, and every time there is an update to the app you have to figure out a new sequence to try and keep connected.
Do yourself and your business a favor and stick to wired devices.Show lessStoreOwner2013
Developer Response
Hi there, Thank you for reaching out. We are sorry to hear that you have been having issues with ShopKeep. We would like the opportunity to speak with you. Please send your account and best contact info to feedback@shopkeep.com Thank you, The ShopKeep TeamNo Support - at all
Light speed / shopkeep does not support their products. App locked up last night. Tried chat support - no response at all - kept spinning waiting for a response. Called - put on hold - gave phone number for callback. Never occurred. The system is unreliable and crashes constantly. I have square as a backup. Square processes faster, and is far more stable. I have never needed square support but something tells me it would blow these people away. Finally fixed my system by using the online faqs to delete the old app and download a new app. Getting out of this deal asap - don’t fall for their pitches - the software is poorly constructed and they don’t support it.Show lessquxd41a
Not syncing
I can not access the data from today’s purchases.Br3rop
Ready to change my Shopkeep software
I have been having problem with my CC machine and integration for 10 days now and no one can help me to solve the problem. I explained to the tech support how unhappy I am and if I can take it to a manager level but no one reached out to me. I have been loosing customers due to a bad software. The Tech support lady mentioned that she is sorry and they have been having lots of problems with the Magtech and she was frustrated as well. I use to like Shopkeep and their support but unfortunately I am taking my business somewhere else.Show lessAlex Lebastchi
So convenient
As a business owner of this app is so convenient. It gives me all the data that I need at my fingertips no matter where I am I highly recommend itENERGYSHACK
Information At My Fingertips
What a great tool to run your business. With this App I’ve been able to look up what’s selling when I’m not at the boutique. I can check on my employees have clocked in or out. I can even look at online sales vs. in store sales. The list goes on.
Thank you for putting together such a great piece of technology. It would be much more difficult for me to run my business if I didn’t have this app.Show lessLisaBugBug
Help
Did an app update yesterday and now we can’t see any clock in or out in the app?? What happenedMommamorningstar
Kit
It’s user friendly. I suggest it to anyoneThe Earl of Pizza
One word!
ExcellentLCB209
DONT GO WITH THIS COMPANY
They overcharge you for what you get and if you use them for your credit card processor they will charge you 3 times what other companies charge. Plus no matter what you do you will not be PCI compliant so they charge you for that as well. Then when you find this out and try to cancel their service they refuse to refund the unused portion of what you paid.
STAY CLEAR OF THIS COMPANY!!!!!Show lessTitan Enterprizes LLC
