Leave a Review Lightspeed Pocket (S)
Does the job
Great for cheking what is happeningADSseattle
Bottom Line: Do not get this app or Shopkeep
The Shopkeep app have lost countless tickets for our business, customers have been double charged; I pay extra for elevated support and they refuse to even respond to requests for assistence; Shopkeep was purchased by Lightspeed- they offshored their customer support- 45 min waits are common, no solutions for issues are common; asking for a supervisor- none available ever. The bottom line- DO NOT USE THIS SYTEM. DO YOUR HOMEWORK- this app will cause headaches, lost business, and cost you. PASS ON IT.Show lessScottBellis
DO NOT GET SHOPKEEP THEY DO NOT FIX ISSUES
I have had countless and countless problems from using this crap system! My customers are being double charged, items that have been put into the system won’t scan, system crashed constantly, card reader works when it wants to andthe solutions they give never work. I have sent way to many emails and called too many times for the same thing and thier solution to the problem is
Delete the system reinstall it and it SHOULD be fine. Then a day later or hours later or if im lucky weeks later it happens all over again.
I DO NOT RECOMMEND Shopkeep to anyone
Do your research in other systems and save yourself the hassle of calling and calling to no resolution.Show lessDanny240
Mr
Most times employees clock in but nothing is registered.jbfickel
It suddenly stopped working!
I’ve loved the pocket for over a year and since the last update it suddenly isn’t connecting or giving me data!KCRajczi
Developer Response
Hi there, So sorry to hear about the issues you're experiencing with Pocket. Our Merchant Experience Team has reached out directly via email to help troubleshoot. Please let us know if you have any additional comments or questions - happy to help! Thanks, The ShopKeep TeamWorthless mobile app
Sorry to be so blunt, but your phone app needs to be upgraded and improved. I’m not sure why I can’t get sales as they happen.mrlamminc
Record Bar
Been using the app for seven years. Now we’re losing tickets ghost tickets We have no idea what our sales really are. Had to go to paper again. Still have no idea what our sales really are. At least $250 off. DO NOT GET THIS APP!!! Called them and no help. DO NOT USE!!BUGODLG
Great if you like bugs...
I like the idea of Shopkeep, but they just can’t make a stable product for restaurants. Printing errors, support team that doesn’t listen, total system crashes that require completely uninstalling and setting back up. Hardware integrations that don’t work consistently. They never seem to have an interest in fixing their issues. With all of the great cloud options out there, do yourself a favor and check the others out.Show lessmecc1168
Developer Response
Hi there, We're so sorry to hear about your experience so far and we'd love to help. Please send your ShopKeep account name and contact info to feedback@shopkeep.com so our Care team can get in touch. Thank you, The ShopKeep TeamExcellent App To Monitor Your Business
Shopkeep Pocket has been excellent for our business operations. I am able in real time to monitor and check transactions. Highly Recommended!!!!Everything Home
Shady
Company has shady billing! If you “deactivate” a terminal they will continue to bill you for months on end with zero activity. You must completely remove the license. What’s the benefit of being able to turn on and off a register as needed...Cakaxp
