Not user friendly with no English version
Apparently app is not available in other languages
Unable to add contact details
I’m English and trying to get the app from Chinese to English is a nightmare. Move away from the main pages to find out about wi-if etc and everything goes back to Chinese. I had to call China 3 times just to get my contact details added so that I could even find my flight. Appalling app and no help at all.
Show less
Only chinese?
Horrible experience. Their browser wouldn't let me check in (404 error), so I had to download their app. Now the app only shows Chinese, and I can't do anything. Why would you only provide the app in Chinese? My phone is set to English, but the app doesn't reflect that so I assume they don't provide English. They should stop selling tickets to non-Chinese speakers if they don't support other languages.
Show less
English language problem
Hard to find English language change , Chinese all the ways 😑
The worst of the worst app since the dawn of apps.
You will require the patience of a saint in order to navigate this utter pile of ca-ca. Whomever is behind this steaming pile of garbage needs to find an alternative career.
Sorry, but I’m not sorry. How is this app still available? A total waste of time. Also, the same applies to their website.
Sorry, but I’m not sorry. How is this app still available? A total waste of time. Also, the same applies to their website.
Should be a negative score
Really difficult to use, hard to login, super slow to connect and frequently disconnect with out any response.
Chinese Only
I could not find a way to toggle the app into English. I am traveling in Asia so maybe it thinks I should already know Chinese - not sure. You should be able to toggle language right from the Home Screen. Absolutely useless unless you know Chinese.
Terrible app
Difficult to use, cannot reach out any customer service staffs
Can’t use US phone number to register
I am trying to register using my US phone number but there is not an option.
Terrible app
Very difficult to navigate if you need to reset the password,eg,it doesn't give clear instructions and the company is impossible to contact from Uk
