DStv Stream User Reviews

DStv Stream

Multichoice Support Services (Pty) Ltd

Lifestyle

Entertainment

Reviews Summary

Positive highlights

🎥

This app hasAbility to watch live TV and catch-up shows on the go

🔍

This app hasDetailed TV guide and program suggestions

📺

This app hasGood video quality when it works

🔌

This app hasConvenient for areas with poor network coverage

Negative highlights

⚠️

This app hasFrequent buffering, freezing, and playback issues

🔒

This app hasRestrictive single-device streaming policy

🕹️

This app hasLack of basic features like pause, rewind, and fast-forward

🤖

This app hasBuggy and unreliable app performance

🌐

This app hasUnavailable in certain regions outside of Africa

💰

This app hasExpensive subscription fees compared to limited functionality

Top reviews

Most RecentHighest RatedLowest Rated

Unreliable 😡

It’s annoying to think a company that I’m sure invests a lot in technology fails to have an app that simply works …. The app keeps pausing content especially while live streaming it happens all the time and repeatedly and you have to continuously switch off and on the stream to actually watch anything the It may be me but I’ve tried on different devices and different internet platforms.. mobile data and WiFi same thing . I’ve had poor service and watching experience all the time. But regardless we’ll try to watch

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MabiboDex

3 years ago

Response from developer

Hi there, We apologise for any inconvenience caused to you. Please try the following steps: - sign out and sign back in - sign out, clear browsing data and sign back in - uninstall the app and reinstall it Should the issue persist, Please send a message to our Live chat pltaform so that our team of specialists can investigate the issue further: https://www.dstv.com/en-za/help/contact-us/

S

You can’t watch big match without stopping even when you use 100mbps

Pareeya383

3 years ago

Response from developer

Hi there. We appreciate the feedback. The performance of the App is a priority for us and something we will continue to optimize. Kindly clear cache on your device, make sure you are using the latest DStv App version and that your internet speed is a minimum of 4Mbps and above, should the issue persist, please send a message to our Live Chat platform at https://now.dstv.com / and we will assist accordingly.

Issues many users are experiencing on DStv now app

I have written this review to let you know the issue I have been having from your app. The app keeps showing a black screen before it even finishes loading with a message that says that “device unsupported make sure you are not running a modified version of iOS” ,all this started when I updated the app. Please bring back the previous version of this app because I can no longer stream my favorite shows 😥🙏.your positive response on this regard will be highly appreciated! And that includes a five star rating from me and the whole of my friends

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fjrhbcnmkflg

3 years ago

Response from developer

Hello there, We apologize for the experience you are having with our app. Please send a message to our Live Chat platform at https://now.dstv.com and we will try to resolve the issue.

Always issues

Sometimes you get a 401 error
At times you have to refresh the app when you leave a channel and come back to it.
Needs some major updates and bug fixes please

MurtazaM Kenya

3 years ago

Response from developer

Hi MurtazaM, We apologize for the experience you are having with our app. Please log out from the app, restart the device and your internet connection. Then log back in and try to stream. Should the issue continue, please contact us on our Live Chat platform at https://now.dstv.com

Network error

It used to be perfect. But at the time when it should be getting better, the app is not accessible siting not network.
There are four users connected to my account and non of us is able to view anything. I have contacted the customer care several times and provided information but this has not resolved the issue.
I have deleted and downloaded the app more than 3 times as guided by the customer care team but this did not resolve the issue either.
I now wonder if this app is still fully operational.

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TkHich

3 years ago

Response from developer

Please try restart your device and clear the cache for the app. If that doesn’t help, please contact us on our Live Chat platform at https://now.dstv.com.

Poor live streaming

Wrote a review about the streaming service being bad to watch and follow, the developer replied me with “happy viewing”…. Like seriously? Have you even tried to fix the issue? Don’t tell me happy viewing when am not happy with what am viewing

*the streaming service is so poor it buffers every 10 seconds, it is not enjoyable at all

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kunleluch

3 years ago

Multitasking viewing

It would be better if you would allow multitasking viewing on the mobile phone

Jaggaban

3 years ago

Response from developer

We're always finding new ways to improve the app. Thanks for the download and feedback.

Video quality

The picture quality kept adjusting itself from time to time... other than that, everything’s perfect

Enrique198

3 years ago

Response from developer

ENQUIRY REFERENCE NUMBER : 41151304 Thank you for your feedback, we see you enjoy using the app, don’t forget to add your 5-star rating :-)

Bugs

I prefer the last update of the dstv was way better than this current update on my iPhone 7+
It’s got some issues and I prefer the last updat more than this to be honest
Live streaming soccer doesn’t allow me to reply to any message pop ups but the previous one use to allow me to respond
And once I respond on this current one it kind of rewinds itself and starts playing itself from behind and then later starts loading for a long time
The previous one never use to do this and thats why I would have given you a 5star if the dstv app was stable

Please release another that’s normal

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levymj

3 years ago

Response from developer

ENQUIRY REFERENCE NUMBER : 41171443 ENQUIRY REFERENCE NUMBER : 41171444 Hi There, Thank You for contacting DStv We apologize for the experience you are having with our app. Please send a message to our Live Chat platform at https://now.dstv.com / https://chat.showmax.com/. and we will try to resolve the issue

Channels buffer nonstop

The channels keep buffering when I use Google Chromecast. I then have to unlink the TV, close the app, reopen it etc and when I come back, the channel has rewound about 10 mins, so I have to close and delink again, come back and then when I open it and go to the channel and then it’s all in order.

Other times is buffers and then continues but the sound is about 10 mins behind. So again I have to close, delink etc.

It happens maybe 15 times a day. I have videos of it all if you’d like to see.

I have done Speedtest and I am always fine around 30mb/s. Netflix and Showmax work fine, so it’s definitely this app. I’ve also deleted and reinstalled the app numerous times. I’ve also done the log out log in thing but it just always fails.

I have missed so many important moments in tv because of this and it’s so, so frustrating.

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Mrcbond

3 years ago

Response from developer

We apologize for the experience that you are having with our app. Please send a message to our Live Chat platform at https://now.dstv.com and we will try to resolve the issue.