Rude!
Every time I’ve been to this bank they have been extremely, out of the way rude. They also treat their customers awfully, and are just not interested in what the customers say, the complaints they have, or concerns. Just terrible customer service !!
Choose a better bank!
If you are a military member who needs reliable access to your money then FSNB is not the bank you want. They use a fraud prevention service that is the most antiquated in the business and will trigger a fraud alert requiring you to call, hold for hours and speak to a foreigner who will tell you that only the bank can unlock the account - during the FSNB tiny business hours window. So enjoy being locked out of your funds. If this app allowed you to resolve issues like that then it would be 3 stars. Instead it just shows you the money that you are unable to access while deployed serving your country. Do better FSNB!
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Unable to update app
When I go to the app it keeps saying updated version is available but I can’t update the app
They give out your personal information, including your savings account.
Would not recommend at all. Been with them for almost 5 years but this is the last straw. Apparently if you owe anything, this bank will just give out your personal information to whatever collection agency they want and then charge you a fee on top of it.
Screw you FSNB.
Screw you FSNB.
Don’t trust them
This bank is rife with sketchiness. They’ll say you opted into overdraft protection, even when you didn’t. They’ll allow a charge even when Youve told them to place a stop on it or on your card as a whole. Then, when you call them out on it, they’ll say you agreed. With no proof. Then they’ll close your account, but not really close it. It’ll be opened but inaccessible while they knock your credit for their mistakes, and even when you prove they made the mistake they’ll assert that there was no mistake until you actually threaten them with legal action.
Take your money literally ANYWHERE else.
Take your money literally ANYWHERE else.
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Penalized for fraudence
I have been with this bank for 10 years, checking and savings. I recently suspected some fraudulent activity and had my accounts switched to new numbers on both. The problem now is the remote deposit I had before my accounts were switched to new account numbers. I am being penalized and cannot get remote deposit. I use the remote deposit because I am handicapped and it is a benefit when depositing my check. Why am I being penalized? Is this how you treat long-term customers?
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Need more options
Hope one day you get Zelle like all the other banks
Not up to speed
Too many times different things don’t work. From loading accounts to accurate balances/transactions. The mobile deposit has never worked for me. Only keeping the account because of cash deposits, which a lot of times seem to take longer than they should. In comparison with my other banking apps this one is definitely on the bottom.
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Horrible
This app is horrible. I can’t add another banking information to transfer funds. I sent message to Customer Service and no response WTH. Really FSNB
Basic
Pretty much a basic bank looking for a come up off of customers. The personal accounts are easy to acquire only $5 to open. However, because as stated above this is a basic bank. They have to “review” everything. They even held a refund of mines because they wanted proof, when clearly the charge was already on my account and they refunded the difference. I’ve been a customer 5 months now and about a month ago I switched my business accounts to them. Now no one told me that business accounts get charged .20 per transaction rather debit or credit. .10 for ach deposits and withdrawals. It’s like really.. then one time I deposited a check into my personal account and they held it for 10 days and I was told after 2 days if it clears they can release it early. Which they did, which they also charged me $10 to do. How is this not a scam. How do you deposit my money put a hold on then charge me to get it “early”. When clearly I still had to wait 48 hours for it to clear and it did. It’s sad they they are building there company off the backs of people who support them. I’m seriously considering taking all my accounts back to Wells Fargo.
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