Sprout Social User Reviews

Sprout Social, Inc.

Top reviews

Most RecentHighest RatedLowest Rated

Great for what I use it for

As a streamer and content creator the app does exactly what I need it to. I can use the mobile publisher flow to share pics to multiple social profiles. Specifically I can easily add music to my images posted to instagram! 🎶🎸 Then I can generate reports on the go to see how well my vinyl collection posts are being engaged with!

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ddaypunk

a month ago

Mobile app still a way to go

Love the software but the Mobile app isn’t quite there yet imo. It’s still difficult to navigate and there’s no client facing app for approvals which would make it way easier for clients to approve content on the go.

Average meal opinions

a month ago

Convenient

Convenient app while on the go, wish it had all web features, but still very good

Princesmooo

2 months ago

Very helpful

The notifications are great! Helps with our workflow. Great!

Skb123456789

2 months ago

Helpful, but slightly complicated.

I find this app extremely helpful for organizing and scheduling posts for my 4 businesses, but it is slightly complicated to figure out. There should be more videos or step by step instructions on how to use each section of the site because not everyone finds it easy to figure out on their own.

Brady0206

2 months ago

Response from developer

Hi Brady, thank you for using Sprout Social and taking the time to leave a review. We love hearing how useful our app is when you’re organizing and scheduling posts. We currently offer mobile-specific walkthroughs in our Help Center (http://support.sproutsocial.com) but we will keep your note in mind for adding more tips/tricks throughout our app sections. Thank you and have a great day!

Valuable response for us

As a sprout client for 4+ years, we have been very happy with the service, and enhancements they continue to make YoY! They make our job easier, save our team time, and give us the valuable insights we need to be great at what we do!

MegRI23

2 months ago

Response from developer

Hi there, thank you for the 5-star rating! We're so proud to offer a service that makes your days easier. We hope you continue to enjoy Sprout Social and if you have any feedback or suggestions, please write to us at support@sproutsocial.com. We would love to hear from you!

Sign up

The sign up isn’t showing just the log in.

Cupcakegirl911

3 months ago

Can’t download anymore

I noticed in my Smart Inbox that certain messages weren’t being shown, even though I was seeing them on my desktop. I updated my phone, restarted it, closed the app, and still, missing messages in the Smart Inbox even though I had every source selected. I finally decided to delete the app to clear the data, hoping that would help but now when I try to download it back to my phone, it times out and nothing is downloaded. Now I can’t even check the few messages on my phone, which is unfortunate since it is essential for me to view notifications while I’m away from my desktop. Hoping there’s a fix soon!

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KristiCOA

3 months ago

Response from developer

Hi there, thank you for using Sprout Social and taking time to leave a review. We're sorry to hear you are having trouble and would love to help troubleshoot. Please note there are some message types available on web but not yet supported on mobile. If this is not the case, and you've viewed this message type before, please contact support@sproutsocial.com and we can work through these items with you. Thanks again!

Expensive, Poor Usability, Questionable ROI, and Terrible Customer Service

Unfortunately, we ended up regretting our decision to use Sprout Social. It’s very expensive. It has poor usability. Advertised features are often behind paywalls. It delivered questionable ROI (our team often preferred working natively in Meta Business Suite). What really put the nail in the coffin for us was the poor customer service. We missed our automatic annual renewal date by a few weeks, and despite wanting to cancel, they insisted we’d have to pay for the full year, whether we used the software or not. To us, that says everything about the company. If you need to trap people into your product, it must not be that good. Buyer beware. There seem to be superior alternatives, that cost less, and are more customer friendly.

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B.Mackin

3 months ago

Broke IT

The new update broke the app… I can’t view FB private messages. Constantly, receiving a message that there is no history found. Clearly, the customer messaged us and I can see it on the desktop just fine. Deleted the app multiple times, rebooted my iPhone 15 pro max and still have an issue!

New user 215

4 months ago

Response from developer

Hi there, thank you for using Sprout Social and sharing this bug with our team. We looked into this item and were able to resolve it with this morning's release, version 2024.14.1. Please update your app for a better experience. Thank you! PS - If your issue is resolved and you're pleased with the interactions with our team, please feel free to update your rating. Thank you!