I’ve been using Daysmart since I’ve opened my shop. The only thing that I would say that could use a little bending would be the amount of artist that you can have vs. cost.
Other than that, no complaints. 💜💜
I have been using this app for 2 months now with no problems. Then I look at my bank account and this app took $138.00 out of my bank account ! Customer service does nothing now I have to report fraud and caint delete my account!
Need to be able to sync w iOS calendar.. Curious to know why this isn't an option
I was told this software did way more than it actually does, I’ve used it for over a year and a half and I was unhappy with it since the day I started using it with clients. Their all in one system has to get unplugged and plugged back in multiple times a day because it freezes.
It’s nice to be able to use the app on my phone to ring up clients if the receptionist is busy with another client. But it can’t scan in a drivers license to auto populate their information, they do have digital forms finally but I don’t trust that the forms will be stored or saved properly so I refuse to use it.
You need at least a printer/scanner and an iPad (on top of the all in one system) if your going to use this software.
On the mobile app the icons are over lapped and don’t work properly, the internet version on the iPad it doesn’t scroll on certain pop up screen.
I’ve reset and updated everything with no luck.
I call customer support, most of the time the answer is I’m not sure or oh our system doesn’t do that. Or we will let the developers know: with no call back, no email that there was an update.
I’m expected to crawl under my desk to unplug and plug back in the all in one register in order to get the latest update, which we do anyway when it freezes up.
The software now finally does deposits the proper way, but I can only take deposits from clients using the website, so now the app and all in one register is useless when having to ring up a client who has this new “credit” or enter in a new credit.
Finally started taking deposits the new way using only the website version, And I went to ring up a client and I can’t scroll over to enter the amount of the ticket or even click next on the screen. It scrolls the background but not the pop up screen I need to use. No5”t iPad friendly, I don’t have a desk top but it seems I might need one if it’s the only way to view their screen in full to avoid having to scroll.
(We are using the 12.9” iPad btw)
That’s just the latest and greatest problems I’ve had with this software.
On the all in one system (that isn’t cheap) we have to do “work arounds” to get certain functions to work. Such as clicking a bar to type in a clients name to search. No keyboard pops up when u click, so u have to click the calendar button and then back to the client screen and then the keyboard will show up.
It freezes up in the middle of a credit card transaction, a few times it switched the cash and credit amount on a split payment. The list goes on.
This software was more affordable for a new shop that is opening but it has way too many issues and it slows down the work flow on a constant basis.
I would highly recommend doing research and speaking with other shops who use this software because I would not use them again.
I have been patient hoping they will fix all these problems but it seems to have more problems then they are fixing.
I’m very upset because it did take a long time to get used to this software. We are now paying for the top package because we have more employees so I’m order to avoid having to pay extra money each month every time we hire a new person we have to pay for a package where we don’t use half the features in order to save money.
Sorry for the long review but customer service isn’t cutting it anymore, nothing seems to get done, messages aren’t past through to management. I got one email with a survey, filled it out honestly, no contact back from anyone and no changes made.
I am hoping someone higher up will see this and get some changes made asap because I’m sure I’m not the only one dealing with issues.
They say it’s a easier way for clients to pay. Say easy to swipe cards. They don’t even offer a card reader. You have to go through a 3rd company and buy a reader and pay more. So in reality I can have a free appointment app that can do the same thing and still buy a card reader. Then the card reader company never sent me the card reader after I had already linked it to my bank account and said they don’t associate with ink books. Done, gone
We’ve only just switched to Ink Book after a very brief (and awful) stint with Vagaro, and before that Square, for almost a decade. We are a small, custom tattoo studio, in business for 28 years.
We were drawn to Ink Book because there are nearly no other platforms that are specific to the tattoo industry (which is weird, because we are legion).
Parts of the the platform are great, the calendars are easy to use, for the most part. They could be improved by adding the ability to see, at a glance, a brief description of the piece, but other than that, they look great. It would be great, also, if artists and clients could send photos through SMS texting.
The glaring absence of any way to take deposits, either over the phone, or in house is really a huge point of contention. We’ve been told by the techs, that a “workaround” is to purchase a gift card, and then have the client redeem it at checkout. What this doesn’t do, is apply that deposit to the artist for whom it’s being made. Which obviously, in turn, affects the daily/monthly reports. Also, a tattoo platform should have the ability to take deposits, as a matter of course. It’s a no brainer.
I’ve been told a deposit feature is coming, at which point I will gladly amend my review. It’s my greatest wish to be able to take deposits on behalf of specific artists, those deposits would then be credited to the client’s name, so that when it’s time to check out, the deposit automatically comes off the total price of the session.
The other problem we’ve had is with the credit card processor that Ink Book uses. After the ease of use and slick hardware of Square, Card Connect has been a complete nightmare. Their hardware is flimsy and archaic (it’s embarrassing for our clients to see this junk), and requires a lot of attention, when all we want to do is dip or swipe a card. When the hardware does work, then there’s a chance that InkBook’s software won’t communicate with it. I’ve literally spent hours of my time on the phone trying to work out the glitches, so we can just take an f-ing credit card.
I suppose there’s some contractual thing that binds InkBook to CardConnect, which is really a shame, when there are plenty of competent card processors out there to choose from, whose tech current and whose hardware is from this decade.
I am going to stick with InkBook, because it does genuinely seem like they want to be better for the industry. After 28 years of having no real options, geared to tattoo studios, it is nice to finally have something built for us. I mean, there are countless studios, across the country and abroad, it’s absurd that it’s taken this long.
Again, I will edit my review, as changes are made...but I, for one, appreciate feedback as both a consumer and a business owner.
This entire program is a total joke. Reminders for customers get deleted randomly by Inkbook & they never tell you. I would never recommend this.
Before you download this realize this is only a demo so anything you record will be gone in a month which is an awful idea for unsuspecting users.
The format is pretty silly as you can not do a time frame, only it records minutes. Also there is no way to quickly look at the week ahead I found myself scrolling entirely too often.
To top it off the support is annoyingly texting, calling, and emailing you the entire trial period to try to get you to sign up for something that should be entirely free in my opinion.
Save your money and frustrations and just use google calendar it’s way better and no one will harass you. No company should invade your privacy that often.
I canceled my account with them over a month ago. Program is to complicated and time consuming for what I need. Had to talk to 4 people before the said I could cancel. Now a month later they have charged me again! Shady
Sales person Kyle over sold the product then snickered when we decide to cancel subscription. Over all app isn’t user friendly, and has several issues that aren’t addressable
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choctalian
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Dj minor dot com
