Ink Cards User Reviews

Ink Cards: Send Custom Cards

Sincerely Inc.

Travel

Photo & Video

Reviews Summary

Positive highlights

🎨

This app hasVariety of beautiful card designs and templates

📸

This app hasAbility to personalize cards with own photos

🔍

This app hasConvenient contact import feature

⏰

This app hasScheduling delivery option

💰

This app hasReasonable pricing, especially with bulk credits

🤗

This app hasCards bring joy and happiness to recipients

🚚

This app hasGenerally fast and timely delivery

Negative highlights

🐌

This app hasInconsistent and slow delivery times, especially during peak seasons

🔍

This app hasDifficulty finding and selecting contacts, especially with multiple addresses

💻

This app hasApp crashes and bugs, causing loss of work

📝

This app hasLimited customization options for card messages and layouts

🔒

This app hasLack of tracking information and poor customer service responsiveness

📉

This app hasDecline in card quality and materials over time

🤦‍♀️

This app hasOccasional mix-ups with orders, leading to wrong cards being delivered

Top reviews

Most RecentHighest RatedLowest Rated

I'd rather it be no star

I have utilized this company multiple times over the years and have consistently had a positive experience. Unfortunately, it appears that the quality of service has diminished recently. I ordered Christmas cards that were delivered later than the anticipated date. Given the holiday season, I was understanding of the delay. However, the images were of poor quality and appeared blurry. I had previously used the same high-quality camera, which yielded satisfactory results.

I reached out to customer service and interacted with an artificial intelligence system. The system indicated that I was eligible for a refund and that a representative would contact me to finalize the process. It took three days for a representative to connect with me, during which I was only asked to provide a photograph of my order. I responded within thirty minutes, yet it took them four days to reply, and that communication was sent at 4:30 AM my time. Once again, I answered promptly, but I received no further acknowledgment.

This experience has highlighted the company's unprofessionalism and lack of consistency. I have discontinued my patronage and advised my family and friends to do the same.

Show less

gabi_a4

10 days ago

Response from developer

We're very sorry to hear about the issues you've experienced with your latest order and appreciate your review. Although you were in touch, we understand that there were delays in communication as well as some other concerns. We'd like to ensure this is resolved and invite you to contact us more directly at socialcare@planetart.com for further assistance. Hopefully, we are able to make things right by you. Thank you!

Cards never arrived

Thank goodness I was on top of things and following up with intended recipients or I would never have known they didn’t receive their cards on my first orders with INK. You have to deal with an AI chat bot for help-hate that. AI offered to reissue the card. However, all trust in INK was destroyed and I will never use them again.

Show less

eazypeezy

5 months ago

Response from developer

We are very sorry for any issues with your recent cards not arriving. While delays or problems of this nature would be related to the mail carrier, we can understand your disappointment with our company. For reference, we offer customer support via chat, phone, and email. Chat using Ai is intended to help direct your request to the proper team and a real person. We are more than happy to have a live agent assist you with a refund should you not want to wait for replacements. Please reach out to us with your preferred solution at support@sincerely.com .Thank you!

Developer Response Makes it worse

The Developer response makes this even worse. I was going to edit my review and update, but Apple is making me create a new review. My previous review commented that I got an email offering a free Father’s Day card, and it was not free. The developer response says you have to do it within a certain time frame. I literally did it the exact same day within minutes of the promotion and got it again the next day - so I was clearly “within the window.” I have written to support as suggested. They asked to see the email and said maybe I ordered the wrong card! I sent them the email, and it said any fathers day card and I ordered the one pictures in the promo - and they have never replied. So I stand by my original review, which is that they do fake promos to get new customers. I did get the card, and it’s nice, but again fake promotion to get new customers which means I will not become a regular customer. Will go back to using Felt, who don’t lie in their marketing. I even bought a fathers day gift so they could have just credited the card and still made money - but apparently are greedy.

Show less

Kidologist

7 months ago

Response from developer

Apologies for any recent issues experienced. Please email us at support@sincerely.com for additional support on this matter . Thank you!

Don’t Waste Your Time (First Time User)

I didn’t buy my mom a Mother’s Day card since I ordered it from here on April 30th and got a shipped confirmation on May 1st. It’s May 16th and the card never arrived. I had scheduled the delivery for May 10th. I reached out to support to ask for a tracking number and they mentioned they don’t have tracking numbers since they use the cheapest option when mailing out the cards. They offered to send a replacement but what’s the point? Mother’s Day is gone, also what if the replacement never arrives and I have to follow up on that too? I did not pay for the postcard since it was part of a promotion so I’m not upset just disappointed. The wasted time spent trying to follow up on the shipping has been enough of a cost to me. I feel bad I didn’t get my mom a card on time. I ended up buying her another one and gave it to her late. Overall, this had the potential to be my new go-to but it falls flat. The lack of tracking information and support available is not the type of stability that makes someone feel confident when purchasing. Just save yourself the headache and buy an actual card. If you have a free promotion like me, understand it WILL be a gamble so don’t use it for a special occasion.

Show less

Unknown0327

8 months ago

Response from developer

We are deeply sorry for your recent experience and incite you to contact us directly so we may review some options to rectify this matter. At your convenience, can you email us at Socialcare@planetart.com ? We appreciate you bringing this matter to our attention!

Loyal Customer likes and dislikes

This is a long review.

Years ago I began sending weekly postcards to my mother. She was not computer of texting savy. (It was also a way for me to let the staff at her adult-care facility know who she was before dementia and remind them that she was still loved.) INK provided beautiful and pletiful designs, a reasonable price and the convenience of not having to mail the postcards myself. I began and will continie to use INK for all sorts of occasions and people.

I have some thoughts about good and bad changes:

Likes: the new ability to focus in on and edit the individual photos; the continued excellent templates and the continued reasonable price.

Dislikes: removal of ability to save favorate templates (I used this all the time. Saved me loads of time.); length of time it now takes for my postcard to arrive to folk; the obnoxious request about buying other products (I have forgotten how many time I have to hit "NO THANKS" finishing the purchase of one postcard and starting another. It is at least 3 if not more.); I also dislike the fact that I am asked if I am sure I really only want a postcard instead of a more expensive notecard; and finally, I wish there was a default button to always include my return address.

Once again, love this app and use on average once a week if not more. Thus my frustration over some of my dislikes. Hope you can change some of it. Especially the ability to save favoite templates.

Show less

Jenn from WA

9 months ago

Good but

Good but need an option of a card with no graphics or text on it

AmsDoza

9 months ago

Love the cards

I love the cards, when I first started buying from ink cards I had no issues getting my cards on time but over the past 2 years I’ve been missing cards to cards that I order very early to getting here way past the date of birthdays or birth of children or special occasions! I’m so disappointed! It’s like they either changed CEO or sold company to another company or hired people who are just reckless! I do like I get my refund but I’d rather have the card! Please get back to the way you were cards on time not lost! I just got someone else’s “ welcome to the neighborhood card” I didn’t order but it had my address on it to be shipped to me, thankfully the person who order it had her number on the back of the card and I called her and she informed me she got a replacement sent out, it’s reckless things like that! This lady live in Illinois I’m in NC! Please fix this! I’m looking for another card company now! I don’t want to, I love your cards but if things don’t get right I will. Every card I order is late and I order a month in advance

Show less

Crazy Kay kay

10 months ago

Response from developer

Hello, we greatly appreciate your feedback and value you as a regular customer. We're very sorry for any inconvenience. This is not typical, as the vast majority of orders arrive on schedule. Please e-mail socialcare@planetart.com should you have any further issues and consider an updated rating if you're satisfied with the assistance. Thank you!

So easy and fun!

Easy to use, fun to send and recipients love them!

RobertsjM

a year ago

Very late for Canadian addresses

My Canadian friends received my Christmas cards about 6 weeks late. My US friends got the card within a few days of me ordering it. Something might've happened at the border (Canada Post?) or with the system they used to send it to the Canadian addresses. The cards were stamped with Canada post stamps this year (US mail in past years) not sure what is going wrong here.

Show less

Erikmio

a year ago

Response from developer

We apologize for the delay in delivering your Christmas cards to Canadian addresses. We will investigate the issue with our system and work to ensure faster delivery in the future. Thank you for bringing this to our attention.

Cards are delivered over 10 - 25 days late

Lovely cards personalized with photos and their ai feature which creates clever card sayings that are personalized for the recipient. Be aware their cards arrive slower than a snails pace 🐌 My first time ordering a card, it arrived 10 days late. Their response was “ While we would have expected your order to have arrived earlier, there are a number of factors that may cause a slight delay in the delivery of your order (weather, time of year, etc…). Unfortunately, we do not have control over mails once they have shipped.” My second card was to be delivered 12/6 per time of ordering on app, email confirmation stated 12/9, on 12/18 I sent a “where’s my card?” email & per their response it should arrive 12/26 fingers crossed 🤞🏼update : it’s 12/31 and I still haven’t received the card or the replacement card. I received another “We are sorry” email blaming the USPS.

Show less

monpokerface

a year ago

Response from developer

We are truly sorry to hear that our services were not satisfactory on this occasion. We apologize that you were less than satisfied with your experience, but greatly appreciate the time taken to provide feedback to us. We are constantly working together to improve and provide only the best for our customers. You are always welcome to contact us for further assistance regarding any issues with your order. Thank you!