I'd rather it be no star
I have utilized this company multiple times over the years and have consistently had a positive experience. Unfortunately, it appears that the quality of service has diminished recently. I ordered Christmas cards that were delivered later than the anticipated date. Given the holiday season, I was understanding of the delay. However, the images were of poor quality and appeared blurry. I had previously used the same high-quality camera, which yielded satisfactory results.
I reached out to customer service and interacted with an artificial intelligence system. The system indicated that I was eligible for a refund and that a representative would contact me to finalize the process. It took three days for a representative to connect with me, during which I was only asked to provide a photograph of my order. I responded within thirty minutes, yet it took them four days to reply, and that communication was sent at 4:30 AM my time. Once again, I answered promptly, but I received no further acknowledgment.
This experience has highlighted the company's unprofessionalism and lack of consistency. I have discontinued my patronage and advised my family and friends to do the same.
I reached out to customer service and interacted with an artificial intelligence system. The system indicated that I was eligible for a refund and that a representative would contact me to finalize the process. It took three days for a representative to connect with me, during which I was only asked to provide a photograph of my order. I responded within thirty minutes, yet it took them four days to reply, and that communication was sent at 4:30 AM my time. Once again, I answered promptly, but I received no further acknowledgment.
This experience has highlighted the company's unprofessionalism and lack of consistency. I have discontinued my patronage and advised my family and friends to do the same.
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Response from developer
We're very sorry to hear about the issues you've experienced with your latest order and appreciate your review. Although you were in touch, we understand that there were delays in communication as well as some other concerns. We'd like to ensure this is resolved and invite you to contact us more directly at socialcare@planetart.com for further assistance. Hopefully, we are able to make things right by you. Thank you!
