Stay away! Punitive and abusive return policies
MyTheresa will keep your money for 15 days before refunding a return. For no valid reason. When you return a certain percentage of merchandise - even though in a timely fashion and in immaculate condition - MyTheresa will refuse to accept PayPal and credit card payments, thus forcing you to make bank wires. If you then return an item, because it simply doesn’t fit you, they will keep your money for 15 days, even though the return has been processed and accepted.
The cost of running an e-commerce are shipping, return and restocking fees. In return, they do not need to pay for commercial real estate, shop assistants etc. Trying to train clients to shop completely overpriced items full price by refusing to put unsold merchandise on sale (Prada, Miu Miu etc), and to keep every purchase by withholding refunds for weeks, is abusive and is guaranteed to backfire. Especially in these trying times.
MyTheresa has become the EasyJet of online retailers. Do yourself a favor and go to the customer friendly competition .
The cost of running an e-commerce are shipping, return and restocking fees. In return, they do not need to pay for commercial real estate, shop assistants etc. Trying to train clients to shop completely overpriced items full price by refusing to put unsold merchandise on sale (Prada, Miu Miu etc), and to keep every purchase by withholding refunds for weeks, is abusive and is guaranteed to backfire. Especially in these trying times.
MyTheresa has become the EasyJet of online retailers. Do yourself a favor and go to the customer friendly competition .
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Response from developer
Hello, We truly care about your feedback. In order to follow up on this, we will need some more information from you. Would you please be so kind as to send an email to ios@mytheresa.com with more details on your feedback? Kind regards, Your Mytheresa team
