Useful but annoying
1. The app doesn’t show fuel gauge, KMs, battery etc. status after a recent upgrade. This is particularly disappointing since in Australia you don’t provide hardware for ride command to auto sync and while the market is supportive and pays with blood to maintain their Indian motorbikes, you are removing the little use I had for the app.
2. Most useful links are for the US site, this is very poor customer experience. More so, their Australia website doesn’t have much of details. I couldn’t even find the Service Fee/Charges for each recommended service.
3. They can do better with the user interface, but I suppose they are relying on Polaris’ platform with Indian branding, hope Polaris can focus on that.
4. Sync is a bit clunky, I had home address show up twice on the app every-time I add it (whether i add via app or the ride command on the bike).
The bike is awesome, it is worthwhile to give a well connected rider experience. If you are integrating tech, do (design) it with the rider in mind.
2. Most useful links are for the US site, this is very poor customer experience. More so, their Australia website doesn’t have much of details. I couldn’t even find the Service Fee/Charges for each recommended service.
3. They can do better with the user interface, but I suppose they are relying on Polaris’ platform with Indian branding, hope Polaris can focus on that.
4. Sync is a bit clunky, I had home address show up twice on the app every-time I add it (whether i add via app or the ride command on the bike).
The bike is awesome, it is worthwhile to give a well connected rider experience. If you are integrating tech, do (design) it with the rider in mind.
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