Useful but annoying
1. The app doesn’t show fuel gauge, KMs, battery etc. status after a recent upgrade. This is particularly disappointing since in Australia you don’t provide hardware for ride command to auto sync and while the market is supportive and pays with blood to maintain their Indian motorbikes, you are removing the little use I had for the app.
2. Most useful links are for the US site, this is very poor customer experience. More so, their Australia website doesn’t have much of details. I couldn’t even find the Service Fee/Charges for each recommended service.
3. They can do better with the user interface, but I suppose they are relying on Polaris’ platform with Indian branding, hope Polaris can focus on that.
4. Sync is a bit clunky, I had home address show up twice on the app every-time I add it (whether i add via app or the ride command on the bike).
The bike is awesome, it is worthwhile to give a well connected rider experience. If you are integrating tech, do (design) it with the rider in mind.
2. Most useful links are for the US site, this is very poor customer experience. More so, their Australia website doesn’t have much of details. I couldn’t even find the Service Fee/Charges for each recommended service.
3. They can do better with the user interface, but I suppose they are relying on Polaris’ platform with Indian branding, hope Polaris can focus on that.
4. Sync is a bit clunky, I had home address show up twice on the app every-time I add it (whether i add via app or the ride command on the bike).
The bike is awesome, it is worthwhile to give a well connected rider experience. If you are integrating tech, do (design) it with the rider in mind.
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Shame
There is so much potential to make the ownership experience great. But alas, Polaris/Indian choose to let this mediocre (at best) app and the RC systems on the bikes linger with the same issues for years. Indian is resigned to yearly updates with minimal improvements that fixed one thing but break a few others. The last Motorcycle update was a year ago. I’m waiting on pins & needles to see if they push another one out soon.
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Finally Fix
The app was syncing with the bike but the support team was able to guide me to fix the issue. Apparently the new ride command update turn off the tracking option that is on the privacy settings on the bike display. I just turn it on and works perfectly.
Response from developer
Hello, thank you so much for leaving feedback. We just released a new version for the app today and it should fix this issue. Please do reach out back to us if this doesn't solve your issue. If it does, we request to please update your ratings. Thank you so much for being our valued customer
Bad update
After last update (for “bug fixes”) app won’t connect to app at all. The bike stats won’t update and the “tracks” is no longer saving rides. I hopes this recent update would fix the garbage apple play connection but it didn’t. It still discounts after 5 minutes every single time and now the added feature of no longer connecting to the bike at all! Do better.
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Very clunky
I love the features and capability of this app when everything works correctly.
When on the PC, Waypoints often disappear from view, the map resets its zoom level at the most inopportune times. The actual Bike screen often takes a very long time to load. The route has stopped displaying for periods of time. The routing algorithms often get confused and route me in circles when navigating city streets or hwy interchanges.
If it weren’t for the ability to setup multiple waypoints, track weather live, and easily route to gas, food, hotels, I’d just use imaps, google or Wayz.
When on the PC, Waypoints often disappear from view, the map resets its zoom level at the most inopportune times. The actual Bike screen often takes a very long time to load. The route has stopped displaying for periods of time. The routing algorithms often get confused and route me in circles when navigating city streets or hwy interchanges.
If it weren’t for the ability to setup multiple waypoints, track weather live, and easily route to gas, food, hotels, I’d just use imaps, google or Wayz.
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One of worst App’s I have ever tried to use
Basically useless in Canada fails to connect most of the time. Will not save my settings in metric always reverts to USA settings. Will not show speed limit indicator and if it does it will do it in MPH not KPH. I have a free trial with my purchase but will not buy it once it expires. To be fair Indian has tried to get it working for the last several months but it has been very hit and miss.
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Useless without subscription
When you buy a new bike this works great during your 1yr trial of Ridecommand+, but once that expires this app stops syncing and is pretty much useless. Unfortunately the subscription features aren’t worth the cost so this just becomes another zombie app left on your phone until you remember to delete it.
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What’s the point outside the US
There is no point to this if you are outside the US. The app won’t even talk to the bike 22 Chief.
New to Indian and Ride Command
I’m a mapping nut. I like the overall system as it seems easy to use while riding and provides a lot of information. The mapping needs a bit of work. Would like to see shaping points be not announced, a bit more allowed to customize longer routes as well. I had to break up a 5 hour ride into 3 separate routes to get the web app to shape it. I’ve tried to import basecamp created routes but they still show up with everything as a stop not a shaping point.
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App is getting better
I few days ago I posted a review pointing out some issues and developer quickly fix them. I like their dedication to improve. It will be good to be able to customize the image of the bikes to include the accessories that we added on.
Response from developer
Hello, thank you so much for leaving feedback. We just released a new version for the app today and it should fix this issue. Please do reach out back to us if this doesn't solve your issue. If it does, we request to please update your ratings. Thank you so much for being our valued customer
