SaaS helpdesk|ServiceDesk Plus

Cloud-based IT servicedesk app

Business

41 reviews

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Details about SaaS helpdesk|ServiceDesk Plus

Released
Updated
iOS Version
Age Rating
Size
Devices
Languages

February 9, 2012
September 29, 2024
13.0+
4+
213.56MB
iPhone, iPad, iPod
Arabic
Croatian
Czech
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Features

Supports Siri

Developer of SaaS helpdesk|ServiceDesk Plus

Zoho Corporation

⭐️4.3 / 5

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🙌140

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📼6 scs

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📦~ in 2 weeks

Updates frequency↘︎

🗣❌ unsupported

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Version History of SaaS helpdesk|ServiceDesk Plus

7.6.1

September 16, 2024

1. Bug fix: The picklist and multi select values were not being populated for UDF fields in the asset module. 2. General fixes and stability improvements.

7.6

September 3, 2024

- Support for Share, Follow and Move Request actions. - Support for Request ID Prefix functionality

7.5.2

July 25, 2024

Updated to reflect API changes linked to the Checklist.

7.5.1

July 10, 2024

1. Support for "Last Updated By" field in Request Module 2. General fixes and stability improvements.

7.5

June 12, 2024

1. Support for Asset Acknowledgement 2. Integration of Revert Cancellation Functionality within Requests 3. Default Assignment of Request Mode to Mobile, Subject to Rule Overrides 4. Incorporation of Purchase Order Approval Support 5. General fixes and stability improvements.

7.4.5

June 5, 2024

General fixes and stability improvements.

7.4.4

May 21, 2024

1.Workflow execution : - Displaying status based on workflow if it is configured with templates. - History handled for workflow operations in the request and asset modules. - Shown the pending workflow execution status on the request and change modules, along with approval levels. - Shown the pending workflow execution status on my pending approvals. 2. Bug fix : - Hide the request/service category if it doesn't have templates.

7.4.3

May 8, 2024

General bug fixes and performance improvements.

7.4.2

April 1, 2024

1. This version supports dynamic criteria for lookup fields in Request and Asset forms. 2. General bug fixes and performance improvements.

7.4.1

March 5, 2024

1. VIP Badge: Easily identify VIP users with the new VIP badge. 2. In-App Language support: Enjoy the app in your preferred language using our new in-app language setting. 3. Deeplinking Support: Seamlessly access add request forms and various functionalities using deeplinking. The entire Deeplinking flow has been re-written for enhanced performance. 4. Enhancements: Various enhancements and minor bug fixes for improved stability and user experience.

Description of SaaS helpdesk|ServiceDesk Plus

ServiceDesk Plus Cloud for iOS enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end-users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end-users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end-users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements. Here are some of the app’s other features: ● Create, pick up, assign, merge, resolve, and close IT tickets and notify users. ● Track time spent by adding worklogs. ● Add and reply to requests with attachments. ● Utilize day and night mode support. ● Customize the ticket details view with the desired fields. ● Optimize IT service desk KPIs using closure codes and status change comments. ● Monitor IT technician's productivity with the worklog timer under request details. ● Create knowledge base articles with rich-text formatting. ● Leverage multiple login methods, including SAML authentication. ● Execute field and form rules when adding or editing a request. ● Auto-populate the ticket description when users reply to technicians from the app.

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