Leave a Review SaaS helpdesk|ServiceDesk Plus
SD in your pocket!
I still wish the app would let me convert ticket types between incident and request; if it’s in there I have no idea where to find itm a f f e w V
Developer Response
"Sorry for the inconvenience caused. This issue has been fixed in v6.0.2 (https://apps.apple.com/in/app/sdp-on-demand/id496792710). Please write to us at "sdp-ondemand-support@manageengine.com" or "memobile-support@zohocorp.com" for any further clarification.Ticket update issues.
The app doesn’t update. The online portal changes do not show on the mobile app. If a ticket is updated or closed online, it shows unchanged on the app.iCollo
Developer Response
Sorry for the delay. Kindly pull down to refresh the page which will resolve your issue. If the issue still persists, please send a screen recording to servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com. We will analyse the issue and get back to you as soon as possible.Great app
App is great and helps make the request submission process faster and easier except the attachment feature stopped working on my app. It allows me to attach pictures and documents not once opens, they do not show up.Westiemomma
Developer Response
Sorry for the inconvenience caused. Please send that screen recording of the issue occurred to servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com. We will analyze the issue and get back to you as soon as possible.Great app
Great appKpenny60
A waste, better off using the browser to access
Ive been trying to give this app a chance, because the android version works moderately well. I cant do it anymore. The iOS version is too buggy. Now i’m not able to assign tickets to my technicians. The apps just crashes when managing assets. Its just not worth the headache anymore, which is unfortunate because the Android version works so much better, why cant the iOS version catch up.Show lessIT Mercenary
Worthless
Doesn’t work and support can’t figure out why. Ridiculous.Mik Ike
Developer Response
Sorry for the inconvenience caused. Please send the issue in detail to servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com. We will analyze the issue and get back to you as soon as possible.Big Fail
I don’t normally write bad reviews. Normally, I just rate and move on after deleting it. THIS program however, was an absolute waste of time. Unable to sort or filter properly. No ability to create or modify the filter views. I was hoping to like it since my company uses it.darchib
Developer Response
Sorry for the inconvenience caused. Please send the issue in detail to servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com. We will analyze the issue and get back to you as soon as possible.Absolutely useless
Just give me the web app, this app here is absolutely useless. If websites worked, you would not need an app.redwingsfan14
Developer Response
Sorry for the inconvenience caused. Please send the issue in detail to servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com. We will analyze the issue and get back to you as soon as possible.Useless
With each version, this app gets less usable. I’m losing functionality and now have cases that I can’t even see the descriptions for. I used to fall back to the web app if I had issues with the native app, but I’m completely blocked from the web app from a mobile device (can’t even get to the desktop version from the mobile device).Show lessObishawn11
Developer Response
Sorry for the inconvenience caused. Please send the issue in detail to servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com. We will analyze the issue and get back to you as soon as possible.Need CMDB Access
Has all the basic features needed except one, CMDB. There is access to Assets but not configuration data which is needed when in the field. When will this be added to the mobile app?KyleTG83
Developer Response
Thanks for your feedback. CMDB feature has been added to our roadmap. It will be prioritised based on the demand and we will let you know once it is supported in our mobile app. Please reach out to us at servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com for any further information.
