Leave a Review SaaS helpdesk|ServiceDesk Plus
Asset
When adding assets the app unexpectedly quits when saving the assets on my IPhone 7, but works great on my IPad. Everything else seems to work fine.hurt311
Does not work
I downloaded and when I put my login info, it asks to send a verification email. It never sends the email. I've waited over an hour. Please fix this bug.Dyhfrhijshj
Was Better
I liked the app better before the UI change. It's harder to manipulate tickets with this one than it was. Also since this last update, the badges for a new ticket do not clear out if you mark all items as read using the website without opening the app on your iOS device. This was not the case previously.Show lessabrauda
Great new look
I love the new look of the UI, but when I reply to a request, the screen doesn't automatically scroll down as a type. So every time a line of text fills up in the message, I have to manually scroll the screen down to see what I'm typing. Other than that little bug, I think the updated version is great.Show lessRussMcSauce
Worse every update
Literally gets worse every time please just stop. Now you have to go into conversations section just to see the reason the work order was put in in the first place. By default it only shows the last message which is always an auto reply from the system.Aim46
Not worth the download with local a local
I trailed SD using the hosted solution and the app makes it mostly great.
I was rudely awakened to the crap that is this app once we installed the local version for our full implementation.Sorvani
Useful but some design issues
Having an app to create tickets is very useful but there are very important things missing:
-No sorting, search by date
-New tickets are assigned randomly to a different technician than the one who is creating the ticket.
-When creating a new ticket the is no way to feed the default required fields
-Search options are very basic and limited
Every time I create a ticket I have to edit it so I can feed the basic fields necessaries to be assigned to a technician, department and then the web link to fill out the default requires fields which create double work and a waste of time.Show lessDARP113
Great App
This app provides great visibility to both customer and technician. Manage Engine does a great job when it comes to providing at both levels. And on-demand is great wherever there is Internet. Some SD products refuse to make an app for the customer who is the ones who should also be able to use the app as well.Show lessWell balanced product
Too bad
Too bad it won't allow us to login to our local installation...AADuncan
On premise installations not supported
Worthless until they support customer installations.Cameron Frasnelly
