Free
Freshservice
⭐️4.4 / 5
Rating
🙌867
Ratings
📼6 scs
Content
📦~ in 2 weeks
Updates frequency
🗣❌ unsupported
Your locale
- Versions+2
- Price History
- Description
- FAQ
All Versions of Freshservice
8.15
June 27, 2024
Agents can now,
- view and create ticket summaries on the go, enabling them to get quick context and resolve tickets faster
- delegate their on-call shift to another agent within the group if they are unavailable, ensuring continuous agent availability
Additionally, includes bug fixes and enhancements.
More8.14.7
June 24, 2024
Agents can now,
- view and create ticket summaries on the go, enabling them to get quick context and resolve tickets faster
- delegate their on-call shift to another agent within the group if they are unavailable, ensuring continuous agent availability
Additionally, includes bug fixes and enhancements.
More8.14.6
June 14, 2024
- Bug fixes and enhancements
8.14.4
May 25, 2024
- Bug fixes and enhancements
8.14.3
April 30, 2024
- Bug fixes and enhancements
8.14.2
April 22, 2024
- Bug fixes and enhancements
8.14.1
April 4, 2024
- Agents can now add resolution notes for tickets from the mobile app to aid quick references. For customers with the Freddy co-pilot addon, this includes an AI-powered resolution note generator encompassing the root cause, actions taken, and resolution.
- Bug fixes and enhancements
More8.14
March 29, 2024
- Agents can now add resolution notes for tickets from the mobile app to aid quick references. For customers with the Freddy co-pilot addon, this includes an AI-powered resolution note generator encompassing the root cause, actions taken, and resolution.
- Bug fixes and enhancements
More8.13.1
March 7, 2024
Bug fixes and enhancements
8.13.0
January 26, 2024
- Agents can now conveniently access their on-call shifts by tapping the profile or More icon, ensuring ease of use and the ability to view schedules on the go.
- Bug fixes and performance improvements for a smoother experience.
MorePrice History of Freshservice
Description of Freshservice
Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.
The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think!
Key features of Freshservice mobile app
1) Push notifications to stay on top of things.
2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it.
3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views.
4) Insert canned responses when needed and attach files as necessary.
5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6) Search your list of users or for the right solution in your knowledge base.
7) Get a quick overview of your help desk.
8) Requesters can access the service catalog and even place and track service requests.
9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner.
10) Agents can log in easily using Active Directory SSO or SAML.
11) Share tickets via common IM apps.
12) Reduce undue workload by merging similar tickets.
What our customers say about the app
“Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.”
Joshua Lyon, ICT Manager
Donvale Christian College
“The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.”
Tony Casey, Manager of IT
Motorama
“The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.”
Ben Laxton, Service Delivery Manager
Royal Rehab
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Freshservice: FAQ
Yes, Freshservice works on iPad devices.
The creator of Freshservice is FRESHWORKS TECHNOLOGIES PRIVATE LIMITED.
Your iOS device should have iOS 14.0 or later installed to run the app.
The average rating for the Freshservice app is 4.4.
The Primary Genre Of The Freshservice App Is Business.
The latest Freshservice version released is 8.15.
The latest Freshservice update was rolled out on June 30, 2024.
The Freshservice app launched on February 5, 2023.
The Freshservice app contains no objectionable material and is suitable for children aged FRESHWORKS TECHNOLOGIES PRIVATE LIMITED.
You can use the Freshservice app in Arabic, Catalan, Czech and 30 more.
Unfortunately, Freshservice is not on Apple Arcade.
Unfortunately, in-app purchases are not part of Freshservice.
No, Freshservice does not support compatibility with Apple Vision Pro.