Outdated Interface
While it has all the basic functions, the app is almost too simple. It lacks details about your accounts you may need and in turn you have to call to get details about almost everything. You can’t tell which debit card is assigned to which account unless you call. If I receive money from zelle, it doesn’t update unless I log out and log back in. I feel like it needs an update that matches the ease their website brings.
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Pretty Upset
i made an account yesterday and everything was fine and i was able to use the app and spend money yesterday and all last night but then they decided to put my account on hold this morning.
i need to access the money on my bank account asap. this is extremely inconvenient and i’m upset that you guys decided to do this without letting me know so i could have transferred or zelled money to myself so i could’ve used it before you decided to put my account on hold for no reason. super disappointing. i called your customer service line twice today and they did not help me at all. i don’t know the reason why my account is on hold and they said it would take 1-2 days!? for what??
i need to access the money on my bank account asap. this is extremely inconvenient and i’m upset that you guys decided to do this without letting me know so i could have transferred or zelled money to myself so i could’ve used it before you decided to put my account on hold for no reason. super disappointing. i called your customer service line twice today and they did not help me at all. i don’t know the reason why my account is on hold and they said it would take 1-2 days!? for what??
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No bank-to-bank transfer optionality
Not very user friendly compared to other banks (ie, CapitalOne, Chase). No bank-to-bank transfer option in app. Might as well scrap the app and just log-in through website for online banking.
Broken check deposit
Cannot deposit a check as of the last update. Tells me to rotate my device to take a picture but doesn’t do anything after that. Just a blurry screen with the message on top. Regardless of whether lock is on or off. Have to force quit just to use the rest of the app.
Camera out of focus on app
Trying to deposit a check. Camera is out of focus and app is asking me to rotate device. I can take a clear picture while not in the app. When I try to take a picture through the app I’m not able to
Check deposit doesn’t work in iOS 16
Stuck in “rotate camera” screen and won’t take picture for mobile deposit. Please fix now.
Mobile check deposit still broken
Thought - after a month - they would fix the bug that doesn’t allow for mobile check deposits. Nope. Still broken. Time to look for a new bank.
Mobile deposit no longer works
I keep getting a prompt to rotate my device to continue deposit, but no matter how I turn my device, it won’t let me take a picture of a check to deposit.
Online Deposits Broken?
This is the temporary workaround I received from the bank, which worked: Keep the phone in an upright position (eg. standing upright on a tabletop) and then rotate in the opposite direction that the app requests.
Deposits Broken PLEASE FIX THIS
This app has always been fine, but since the last update, mobile deposits on the iPhone don’t work. When it says rotate the phone to photograph the check, it never recognizes that I’ve done that so the app is basically stuck at that point. I make all my deposits with this app, so this is obviously a problem.
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