Leave a Review allpay
Will not let me make a payment
I’ve always had a rough experience every month when trying to make a payment. I’ve tried at least 5 times today to try and make a payment with using my banking app to verify and a card reader and every time I get a message saying “ERROR OCCURRED. FAILED TO VERIFY PAYMENT CARD DETAILS. PLEASE CONTACT YOUR CARD PROVIDER FOR PAYMENT STATUS”. There isn’t an issue with my card / bank and transactions for my card have been going through before and after I’ve tried to use the app to make a payment. This is getting out of hand. Apparently checking other reviews, this is an on going issue for months now and it seems they aren’t doing anything to fix it. UnacceptableShow lessJBGrez
Developer Response
Hi, thank you for your feedback, we are sorry that you have been having issues. We would love to try and help sort things out for you. Please contact us on 0330 135 9512 or mail us at enquiries@allpay.net quoting ref CS1016 and we would be pleased to help. Thank you for your patience. RichardRecent changes to the app
I have been a loyal user of your app for numerous years, and while it has provided excellent service in the past, I am currently facing a persistent issue with the payment processing functionality. Whenever I attempt to make a payment, I encounter an error message stating, 'Failed to verify payment card details, please contact your card provider,' despite confirming that there are no issues with my card.
This inconvenience forces me to repeatedly attempt the payment, sometimes up to 20 times, before it eventually succeeds. I would greatly appreciate it if your team could investigate and resolve this matter promptly, as it significantly impacts the user experience.Show lesswhy??????????????????????????
Developer Response
Hello, Thank you for your review and for making us aware of the issues you are facing. We apologise for inconvenience you are currently facing. We want to resolve this for you. Are you able to contact us free on 0330 1359512 or email us at enquiries@allpay.net quoting CS1009 as your reference a member of the team will be here to help. RichardTIME FOR AN UPGRADE
This app is far from user friendly requiring email and password on every single sign in. Furthermore it constantly shows errors and that payment has not been taken when it has been ring fenced in the account and always completes, without acknowledgement or receipt being issued. This error has occurred throughout 2023 and is STILL happening in 2024! Developers do better, an update/upgrade for this ineffective app is long overdue. We need an app that’s something user friendly and accurate!!Show lessMsJenJen
Developer Response
Thank you for your feedback on our app and apologies for any inconvenience caused. This will be taken onboard and used to improve our service moving forward. For further details or suggestions, please email us at appfeedback@allpay.net.Can’t even sign up
I’m just at the sign up phase and can’t even do that because when I input ALL my details and get to then end where I have to select a security question, NOTHING comes up, no question selection. So I can’t choose anything, which means I can’t ever move forward with my signing into this app. What is up??Show lessmiravlg1
Developer Response
Hello. The app now gives you the opportunity to add your own security question which is why this is currently showing as blank. If you add a question and the appropriate answer, this will be used to access the app moving forward. We will work on re-wording this so it is more obvious. Thank you for pointing this out, we will work to continue to make improvements to our platform.Card challenge problem
I have been using allpay app for a few years and until recently I never had problems, when I try to make payments the card challenge pops up and I follow the instructions to validate the payment through my banking app once it’s confirmed I go back to the pay app for it to display error occurred ‘couldn’t verify payment details’. This has become so frustrating!! FIX ITTTTT!!!
I even tried to use the send an OTP option that doesn’t work either. Absolutely appalling !Show lessBetimh88
Developer Response
Hello. We apologise for the inconvenience caused when using the app. We will pass this feedback onto our tech teams to improve our service moving forward. If you could provide further details for a member of the team to come back to you, please do so by emailing us at appfeedback@allpay.net.Improving
Had its issues for sure but the latest update allows me to get to the payment screen in a single click using Face ID.K Joner 1987
Developer Response
Hello. Thank you for your feedback, it is much appreciated.Not let me login every time.
This app is so rubbish now. Asking silly questions. I have noted all my security questions. I have used all the correct information still asking me in the resetting password. What day is today, it’s rubbish. That’s was not even my security question. Even not let me know to login. Now I am leaving and looking for other sources to pay the rent. I been using for long time. Not it’s a trash.Show lessJo66j
Developer Response
Thank you for your feedback on our app and apologies for any inconvenience caused. This will be taken onboard and used to improve our service moving forward. For further details or suggestions, please email us at appfeedback@allpay.net.Not working
Every time I log onto this app it takes so long to open and then never accepts my payment anymore.
This used to be a really good app but can’t really use it anymore because of these problemsNc100!
Developer Response
Thank you for your feedback on our app and apologies for any inconvenience caused. This will be taken onboard and used to improve our service moving forward. For further details or suggestions, please email us at appfeedback@allpay.net.Constantly slow and doesn’t always work
You’d think with housing associations and councils being as skint as they are they’d invest a few quid to get this app working. Been unable to pay rent and ct since Friday.
Seems my biometric option has been removed without my consent and I now have to log in manually.Mingum75
Developer Response
Thank you for your feedback on our app and apologies for any inconvenience caused. This will be taken onboard and used to improve our service moving forward. For further details or suggestions, please email us at appfeedback@allpay.net.Ellen
I have used this app for about 14 years. It’s rubbish. I pay my rent this was. Every time I need to add a new card it’s a nightmare. It took me about 28 attempts the first time 10ish years ago. About the same 5 years ago and now tried for over two weeks to add my card this time so about 40 attempts. It never works. Nothing changed with this app in all that time !Show lessEllen Sav
Developer Response
Thank you for your feedback on our app and apologies for any inconvenience caused. This will be taken onboard and used to improve our service moving forward. For further details or suggestions, please email us at appfeedback@allpay.net.
