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Bad app, live chat isn’t working
Useless appCriscuKing
LinktoMyAsus connection
Extremely inconsistent and requires re-connecting work each use. Often never connects. The few times it has worked it is great and I really would like this function to work as it is the reason I purchased the ZenBookRecipeRose
Incomplete
I have registered devices. When I went to initiate chat, I had to use selections to choose my device from scratch. There were no references to my already registered devices. When I drilled down, the model I have was missing from their drop down selections. Most everything else was there. When I went to the next step to choose the subject (Accessories) the app crashed. Repeat…crash. App is useless.Show lessPipWasHere
Super disappointed
My RMA information returns nothing. When I try to do online chat, the entire app crashes. It needs to be easier to get help!Antiso25
Never worked from day 1
I ordered my computer through one of the vendors on Amazon….first mistake.
When it arrived it came in a big box with NO packing material just the original box. I was extremely busy during this time and just sat it aside to set up later….second mistake. When I went to set it up a couple months later it wouldn’t work properly. It kept giving me an error message and then close down. I contacted the company I purchased it from and was told I missed the date to return it. I told them they said in the ad there was a year’s guarantee. They at first refused to honor it saying it was the manufacturer’s fault. Finally they agreed to look at it. I packaged it as it should have been initially and paid $50 to send it back. When it came back about four to five weeks later again with no packing materials the same error message came up in the first 15 minutes. This saga goes on and on and I’m sick of telling it. The bottom line is I have a $900 paperweight that has never worked.Show lessstorm clouds ahead
Same bad online chat, no way to submit tickets
This app funnels you into an internal app browser that’s brings you to the webpage of the the same outdated chat application they use on their website. You can’t file any claims through this app without using that feature, which I find quite benign. The only time I have time to submit information about my claim is during their live chat’s off hours, making it exceedingly difficult for me.
Let alone the arbitrary hurdle of waiting in a que to start a claim, which directly affects my ability to make a claim within the required time before my warranty expires. Honestly quite lameShow lesscash app support wont help me
Crashes when asking for help
If I want to chat with an agent the app just crashes and shuts down after I put in the reason for discussion.goodboy19967
Poor
The app keeps kicking me out to my Home Screen. It’s also difficult to navigate and my new laptop isn’t listed in the model number list.Que3two
Can't open
Downloaded it can't open even once.Liangyesha
Poor experience for support
I was prompted to get this app when seeking support for my motherboard. I had an account and my product was registered but when I wanted to start a chat I had to select my product from a list then fill in details like serial number that were already in my account.
The agent was then unhelpful and when I switched to the camera of my phone to take a picture to attach to the chat it closed the chat and there is apparently no way back without starting again… which requires me to type everything in again.
Poor experienceShow lessBlackDog47
