Very upset…
I have specific allergies and when I try to put the name, and it doesn’t exist on the apps automatic list, then I can’t put it on my chart for my doctor to see. I also can’t specify what food sensitivities or chemical sensitivities that affect my body, which my doctor also needs to know. I also don’t like how when I place the correct information about my medical history, it doesn’t show up on my doctors side as I had put it in, so she can see and approve it as authentic when I go to see her. I also don’t like that the prescriptions that are old are still on my chart when I don’t even take them anymore. I also don’t like how there is a limit to how much you can message a doctor, because in certain cases I have to explain and explaining is a lot of words and characters. Also please make a dark theme or any theme to make the app more appealing. Add some character to it. I also don’t like how when I message my doctor in a personal way, I find out that the whole staff knows and saw my message and it is just so embarrassing. I am not messaging the staff, but my doctor, but apparently that’s not the case. Everyone knows my business without me even knowing. 😠 This app needs a major update.
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Response from developer
The only way you can send your information to your provider is through messages from the app. Your provider does not have access to your account. They can only update your medical records from their system.
Frequent Notifications But No New Information
I’ve never been impressed with this app as I also use the MyChart app for all my other medical providers and I can compare. I quite frequently get push and text notifications that there is new information for me in the app. There rarely is anything new when I log in. I’d say for every 3 such notifications there will only be one new lab result or message. So these notifications are just annoying. In some instances if I force quit the app and re-launch there will be some new information. But that’s tedious to do every time there is a notification and usually that doesn’t result in anything new. If there were something new to be seen, tapping on the link in the text notification should take you right to the screen that has that information but it never does. That’s another aspect of how the MyChart app is superior. Get a notification, tap on the link, boom, you’re taken right to the relevant screen. I only access this app for my urologist so fortunately I don’t have to use it often.
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Response from developer
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at +18886709775. Thank you
Updating My Review : No Communication With Providers
The message communications issue was on my providers end. They finally straightened that out and messages from me and from them are being communicated through the app. So the app is useful to me. However after visit summaries, especially after procedures done by my urologist are not shown in the app. I could find no tab or any way to access information for my latest appointments. Comparing this to the MyChart app which is full featured including such summaries, this is still lacking. Also, no way to request an appointment through the app. So this app needs further development to be as useful as MyChart. I will up my rating to 3 stars. Previous review :
The urology practice that sees me uses this app and web site for their portal. All my information, appointments, lab results appear both on the app and web site. However several times now I have sent messages, which are shown in the sent box, to the doctor and never got any reply. Called this morning to the office for someone to check and they could find no messages.
The urology practice that sees me uses this app and web site for their portal. All my information, appointments, lab results appear both on the app and web site. However several times now I have sent messages, which are shown in the sent box, to the doctor and never got any reply. Called this morning to the office for someone to check and they could find no messages.
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Response from developer
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at +18886709775. Thank you