App or no App? No delivery or Refund
I ordered 4 side by sides from Alibaba last May. They have not delivered, refuse to discuss refund, have billed me 11 times for the same order, often calling and promising delivery that day or within 24 hours but as soon as I send money they disappear again. When trade assurance isn’t available they collect only, do not deliver, will be mad that you have problems with them and that is it. There is not an honest thing in their whole system. I have been promised by big guy, little guy, 3 companies and their computer. Not one person seems to care if they deliver, they often make up new charges the moment I pay. They care not if they are repetitive, make no sense or if it makes my word bad, beats my business and family without care or concern or guarantees that the biggest Universal Sender in history is discredited. They would watch it all crash around them without lifting a finger to fix! At 7 months and several thousands over their promises to deal with customs, deliver and be honest I am appalled they are allowed an App. Theft on this scale is usually frowned upon by Apple, Google, the Law and God! Download but as an American business count on being held hostage as soon as you count on them and without eventual delivery!
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Unusable App search is too broken
While there are plenty of features I like about this app, they are overshadowed by the broken search.
It is difficult to get any consistent results, the filter option never works. I constantly set the filter to “100% silk” or “100% linen” and get mostly results full of cotton and polyester, which these products’ descriptions will list under material! There is no filter! If these are sponsored results they are not marked like others are, which is misleading and dilutes the worth of the app.
I understand these algorithmic errors are difficult to fix smoothly but it has removed much of the usefulness the app could have, it needs an overhaul.
Every section that could have useful info is filled with “suggestions” for products that are not useful based on my regular searches. My “notifications” are just more suggestions, not updates on products or vendors I usually shop from.
The chat feature works great, and a lot of sellers reply fast and get right to the point quickly. As long as I pay a lot of attention I can find very useful, quality raw materials. Pity that the app is broken. I understand the need for ads and sponsored posts but they must be integrated better to restore usability of the app and this promising business model.
It is difficult to get any consistent results, the filter option never works. I constantly set the filter to “100% silk” or “100% linen” and get mostly results full of cotton and polyester, which these products’ descriptions will list under material! There is no filter! If these are sponsored results they are not marked like others are, which is misleading and dilutes the worth of the app.
I understand these algorithmic errors are difficult to fix smoothly but it has removed much of the usefulness the app could have, it needs an overhaul.
Every section that could have useful info is filled with “suggestions” for products that are not useful based on my regular searches. My “notifications” are just more suggestions, not updates on products or vendors I usually shop from.
The chat feature works great, and a lot of sellers reply fast and get right to the point quickly. As long as I pay a lot of attention I can find very useful, quality raw materials. Pity that the app is broken. I understand the need for ads and sponsored posts but they must be integrated better to restore usability of the app and this promising business model.
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Got scam on first ever purchase
The seller I brought some items from didn’t use the information given when it came to delivery, no items I purchased arrived so I requested a refund, the seller made out I was getting a refund then after the case was closed the refund was no longer going to be done, not happy was my first time using the app and shall definitely be spreading the word on social media and to other I know who are looking to use this app telling them to stay away.
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